2/24/2026 CRamen in a logged email re-scheduled for next week Thursday 3/5/2026 with tech arrival between 9-10am
2/24/2026 CRamen Jordan unable to complete today. Logged email to Michelle Neubert :Hello,
So Jordan was unable to complete today as it was very busy and he was unable to get to much of the equipmant and needs to return. How is next week Thursday 3/5/2026 with tech arrival between 9-10am? Placeholder sat
2/23/2026 CRamen Logged email confirming Tuesday 2/24/2026 with an arrival window between 9-11am.
2/23/2026 CRamen VMBox not set up. Logged email requesting Tuesday 2/24/2026 with an arrival window between 9-11am. Placeholder set
1/20/2026 CRamen VMbox is not set up. 3 attempts on different days
1/13/2025 CRamen Logged email requesting Wednesday 2/11/2026 with an arrival window between 8-10am. Placeholder set
12/30/2025 CRamen Logged email requesting Wednesday 2/11/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
annual inspection
2/24 started inspection but unable to finish with site being busy and all procedure rooms running.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
80 pcs
https://www.ebiotrack.com/inspection.php?iid=32006
📧
Email:Re: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Completed Feb 24, 2026
From: mneubert@sonobello.com
To: cramen@emsar.com, supplychain@sonobello.com, cleveland@sonobello.com
That day/time looks good and we are not as busy that day. Thanks
Michele Neubert | Practice ManagerSono Bello It’s your life. Live it beautifully. 10500 Antenucci Blvd. Suite 130Garfield Heights, OH 44125mneubert@sonobello.com | (216) 865-0020 EST visit us on the web - www.sonobello.comfollow us on Instagram: instagram.com/sonobello “Confidentiality Notice: This e-mail m
📋
Outbound to +12188650020
Completed Feb 24, 2026
📧
Email:Re: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Completed Feb 23, 2026
From: mneubert@sonobello.com
To: supplychain@sonobello.com, cleveland@sonobello.com
Cc: cramen@emsar.com
This is the first time you received an email from this sender (mneubert@sonobello.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Yes, the stated time/day will be fine. Thanks
Michele Neubert | Practice ManagerSono Bello It’s your life. Live it beautifully. 10500 Antenucci Blvd. Suite 130Garfield Heights, OH 44
📧
Email: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Completed Feb 23, 2026
To: supplychain@sonobello.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Body:
Hi Supply Chain,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
80 pcs.
Here’s the location information we have on file:
Location:
OH-Cleveland
10500 Antenucci Blvd, Suite 130
Garfield Heights, OH 44125
Contact:
Supp
📋
Outbound to +14257852384
Completed Jan 20, 2026
1/20/2026 CRamen VMbox is not set up. 3 attempts on different days
📧
Email: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Completed Jan 13, 2026
To: supplychain@sonobello.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Body:
Hi Supply Chain,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
80 pcs
Here’s the location information we have on file:
Location:
OH-Cleveland
10500 Antenucci Blvd, Suite 130
Garfield Heights, OH 44125
Contact:
Supp
📋
Outbound to +14257852384
Completed Jan 13, 2026
📧
Email:Re: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Completed Jan 12, 2026
From: supplychain@sonobello.com
To: mneubert@sonobello.com, tlisowski@sonobello.com, crunyon@sonobello.com
Cc: cramen@emsar.com
Hello Cleveland,
Please see email from the vendor and respond.
Thank you, Jeremy KohlSupply Chain Specialist12510 128th Lane NEKirkland WA 98034direct 425.202.1203¹ Pacific Sono BelloIt’s your life. Live it beautifully.Visit us on the Web: sonobello.comFollow us on Instagram: instagram.com/sonobello Body Contour Centers, LLC is not a medical provider and
📧
Email: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Completed Dec 30, 2025
To: supplychain@sonobello.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OH-Cleveland (Email to schedule service)
Body:
Hi Supply Chain,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
80 pcs
Here’s the location information we have on file:
Location:
OH-Cleveland
10500 Antenucci Blvd, Suite 130
Garfield Heights, OH 44125
Contact:
Supply
Work Order: WO-01327670
Account: Sono Bello
Customer Case Number:
Location: OH-Cleveland
Address: 10500 Antenucci Blvd, Suite 130, Garfield Heights, OH 44125
Manufacturer:
Model #:
Serial #:
Contact Name: Supply Chain
Contact Phone: 4257852384
Contact Email: supplychain@sonobello.com
Due Date: 2
Timeline
📞
Case Linked Dec 22, 12:00 AM
Case Number:00553367
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 22, 3:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 30, 6:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:8d 3h
🚨13.6 business days
🆕
Status: Entered by Charles RamenJan 20, 2:03 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:20d 19h, 0m
🚨24.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffFeb 23, 8:18 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:33d 18h
👷
▶
2
Technician Assigned Feb 23, 10:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 28m
🗓️
▶
2
Status: Scheduled Feb 23, 3:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-24T15:00:00.000+0000
🔧
Status: Tech On Site by Jordan MoceriFeb 24, 10:25 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18h 55m
🔄
▶
2
Status: Reschedule Feb 24, 4:30 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-05T14:00:00.000+0000
⏱️
5x Labor Added Feb 24, 5:44 PM
Type:Labor, Travel
Status:Open
Qty:3.15, 4.1, 177
⚠️7.8 business days
🔧
Status: Tech On Site by Jordan MoceriMar 5, 11:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 18h
⏱️
3x Labor Added Mar 5, 3:00 PM
Type:Labor, Travel
Status:Open
Qty:3.5166666666667, 177
🔩
Parts Added Mar 5, 3:17 PM
Type:Parts
Status:Open
Qty:2
⏱️
▶
2
2x Labor Added Mar 5, 11:18 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12h 16m, 0m
📄
Status: Ready to Bill by Diane PattonMar 6, 11:03 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:11h 45m, 0m
⚠️7.0 business days
🧾
Invoice Created Mar 16, 5:57 PM
Invoice Number:SM-255860
Bottlenecks
Ready for Scheduling
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)