Q-00031727
Repair for Bus 175
Bluegrass Transportation in Frankfort KY at Franklin Parking site location at 111 Professional Ct Frankfort KY.
2 X 32601
ASSEMBLY GAS SPRING FOLD ARM 12.2 EXT 8.3 COM P1=80
replaced fold arms gas springs. repairs complete; unit returned to service
🔍Technician Findings
fold arm gas springs worn, won't raise the inner barrier plate when lowering to the ground
⚠️Problem Description
Q-00031727
Repair for Bus 175
Bluegrass Transportation in Frankfort KY at Franklin Parking site location at 111 Professional Ct Frankfort KY.
2 X 32601
ASSEMBLY GAS SPRING FOLD ARM 12.2 EXT 8.3 COM P1=80 https://www.ebiotrack.com/workorder.php?wo=70516
📄Description
Braun NL Millennium Series Lift Gate
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: scott.styles@bgcap.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327671Location: Blue Grass Transportation - Franklin CountyAddress: 111 PROFESSIONAL COURT Frankfort, KY 40611Device: Problem Description: Q-00031727
Repair for Bus 175
Bluegrass Tra
📅
WO-01327671 - Repair - Frankfort - Blue Grass Transportation - Franklin County
Dec 30, 2025 9:00am – 5:00pm
Work Order: WO-01327671
Account: BLUE GRASS TRANSPORTATION
Customer Case Number:
Location: Blue Grass Transportation - Franklin County
Address: 111 PROFESSIONAL COURT, Frankfort, KY 40611
Manufacturer:
Model #:
Serial #:
Contact Name: Scott Styles
Contact Phone: 502) 695-4290 Ext 214
Contact Ema
Case #00553299 – EMS L2 Review
Status: Closed | Priority: High
Q-00031727
Repair for Bus 175
Bluegrass Transportation in Frankfort KY at Franklin Parking site location at 111 Professional Ct Frankfort KY.
2 X 32601
ASSEMBLY GAS SPRING FOLD ARM 12.2 EXT 8.3 COM P1=80
💬Case Comment
Internal Dec 22, 2025 3:29pm
emailed the quote to the POC
💬Case Comment
Internal Dec 22, 2025 12:35pm
e2a email sent to technician that requested this case POC requires the unit # for all quotes/Work orders No identifier was listed
Timeline
📞
Case Linked Dec 19, 8:52 PM
Case Number:00553299
Subject:EMS L2 Review
Status:Closed
⏳1.4 business days
📋
▶
2
Work Order Created Dec 22, 3:53 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 22, 4:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:52m
📅
Status: Ready for Scheduling by Audrey TharpDec 23, 3:05 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:22h 18m
👷
▶
2
Technician Assigned Dec 23, 6:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 15m
⏳4.7 business days
🔩
2x Parts Added Dec 29, 8:52 AM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 30, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-30T14:00:00.000+0000
⏳2.0 business days
⏱️
▶
2
6x Labor Added Dec 31, 9:56 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From:Scheduled
To:Completed
Duration in Previous:1d 11h
🏁
Status: Closed by Scott RobertsDec 31, 10:06 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.2 business days
📄
▶
2
Status: Ready to Bill Jan 2, 4:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Jan 4, 10:16 AM
Invoice Number:SM-250426
Bottlenecks
Assigned
Duration: 5.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)