checking if 2nd pm for this case 12/22Midmark Service Request Dispatch Authorization - WO-00140080
Closed
Zone 1
PM NWD 1 of 2
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
12/29 MOwens Called and spoke to Jenny Ferry since Robin is OOO today. Told her the parts will arrive on 12/30 between 11-2. She will have the parts ready for when the tech arrives. Scheduled the service visit for 12/30 from 3-5pm.
12/26/2025jsells
Ship To Name: Belmont Animal Hospital
Ship To Address: 3206 Belmont Blvd
Ship To City/State: NASHVILLE, TN 37212
Waybill (Tracking #): 1ZE444250370132966
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 26-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
12/22/2025jsells
email response from Midmark
EMSAR,
There is only one serial number. The 1 of 2 means this is a 2-year PM contact and this is the first PM of two. Sorry, I should have corrected that to say PM NWD 2 YR. I will correct it and resend the paperwork
12/22/2025jsells
spoke with Jade, and I gave her the work order number and told her someone would call back to schedule
12/22/2025jsells
I noticed PM NWD 1 of 2, on the form sent Midmark an email confirming if this SR is for 2 pcs, or if a new form will be sent in
🔧Work Performed
Located M11 Autoclave and performed periodic maintenance service. Completed SRA and checklist. Gave a copy of checklist to POC and notified her that the service has been completed
🔍Technician Findings
Locate M11 Autoclave and complete periodic maintenance service.
⚠️Problem Description
Zone 1
PM NWD 1 of 2
REVISED - DO NOT DUPLICATE - If Robin is not available, ask for Jenny Ferry to schedule service. Robin will be OOO on
December 26 and 29 - PM Service Requirements: Tech needs to watch the training video (
https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the
PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Ship Exchanged Open 745641 002-10251-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +16153831000
Completed Dec 29, 2025
Called and spoke to Jenny Ferry since Robin is OOO today. Told her the parts will arrive on 12/30 between 11-2. She will have the parts ready for when the tech arrives. Scheduled the service visit for 12/30 from 3-5pm.
📋
Outbound to +16153831000
Completed Dec 22, 2025
spoke with Jade, and I gave her the work order number and told her someone would call back to schedule
Work Order: WO-01327672
Account: MIDMARK
Customer Case Number: SR 1511882 WO-00140080
Location: Belmont Animal Hospital
Address: 3206 Belmont Blvd, Nashville, TN 37212
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2601930
Contact Name: Robin Bishop
Contact Phone: 615-383-1000
Contact E
PDF
SRA Belmont Animal Hospitall
Dec 30, 2025
PDF
Pack Slip Belmont Animal
Dec 30, 2025
PDF
M11 Checklist
Dec 30, 2025
Case #00553574 – checking if 2nd pm for this case 12/22Midmark Service Request Dispatch Authorization - WO-00140080
Status: Closed | Priority: Standard
Zone 1
PM NWD 1 of 2
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled wa
💬Case Comment
Internal Dec 22, 2025 5:24pm
WO-01327672
Timeline
📞
Case Linked Dec 22, 2:17 PM
Case Number:00553574
Subject:checking if 2nd pm for this case 12/22Midmark Service Request Dispatch Authorization - WO-00140080
Status:Closed
📋
▶
2
Work Order Created Dec 22, 4:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Dec 23, 12:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:19h 55m, 0m
⏳4.0 business days
📅
Status: Ready for Scheduling by Jessica SellsDec 26, 10:27 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2d 22h
👷
▶
2
Status: Assigned Dec 26, 4:46 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:James Duff
⏳1.9 business days
📅
▶
2
Dispatch Scheduled Dec 29, 9:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:2d 16h
⏳2.0 business days
🔧
Status: Tech On Site by James DuffDec 30, 3:51 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 6h
⏱️
▶
2
3x Labor Added Dec 30, 5:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by James Duff
From:Tech On Site
To:Completed
Duration in Previous:2h 6m
🚗
▶
2
2x Travel Added Dec 30, 11:01 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by James Duff
From:Completed
To:Closed
Duration in Previous:5h 4m
⚠️5.1 business days
📄
Status: Ready to Bill by Nancy SuarezJan 6, 4:10 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:6d 17h, 0m
💰
▶
2
Status: Invoiced Jan 6, 4:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250615
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)