Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327677 ↗ ServiceMax

MVP Mission Veterinary Partners - Laurelton Animal Hospital • Removal • PC

📍 Laurelton Bayside Animal Hospital — 1467 Empire Blvd, Webster NY, 14580

Dec 22, 2025 → Mar 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 24, 2026
✓ SLA Met
Active: 62 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Jan 13, 2026
14 business days (counted)
Running total: 14 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Jan 13 → Feb 13, 2026
22 business days (counted)
Running total: 36 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 24, 2026
26 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Dec 22, 2025 Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Jan 13 Ready for Scheduling ▶ Running 14 14
Jan 13 → Feb 13 Assigned ▶ Running 22 36
Feb 13 → Mar 24 Scheduled ▶ Running 26 62
Mar 24 → Mar 24 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Coordinators 64.3d
Field Work 0.6d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
64.3 days
Over SLA
Field Work
0.6 days
Billing
6.0 days
Over SLA
Created: Dec 22, 2025 Due: Mar 24, 2026 Completed: Mar 24, 2026 (on time)
📅
62.3 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
67.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553515
Removal - Laurelton Animal Hospital - Webster, NY - Coordinate with SO #8688779 Midmark Wall X-Ray Unit
Closed
Q-00031725 Remove existing XRay unit from Wall Prior to installing new unit. Coordinate with the Installation Mandatory documents: FDA 2579 Form
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tammy Byers-Smith
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327677 (current) Invoiced
Removal • Darek Kirkpatrick
Created: Dec 22, 2025 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 67.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.3d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
Scheduled
27.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel will be billed on midmark WO 1327047

3/2/26 RBerry- update due date based on customer request.


2/13 KSmith -- Scheduled for 3/24 per Tammy's request. 9-11am on WO-01327047. Tammy turned down several dates prior to due date.

2/13 KSmith -- Provided Tammy our updated available dates and am awaiting response

2/11 KSmith -- Tammy advised the unit is onsite but they have a lot of dentals schedules so the install might need to be pushed out a few weeks. Provided available dates in February and March and am awaiting response

2/11 KSmith -- Emailed Tammy advising the unit was scheduled to ship yesterday and should be arriving next week. Logged on WO-01327047

1/13 KSmith -- Need to schedule with WO-01327047

🔧 Work Performed
REMOVED EXISTING X-RAY UNIT FROM WALL
🔍 Technician Findings
REMOVE EXISTING X-RAY UNIT FROM WALL
⚠️ Problem Description
Q-00031725 Remove existing XRay unit from Wall Prior to installing new unit. Coordinate with the Installation

Timeline

📞
Case Linked Dec 22, 12:35 PM
Case Number: 00553515
Subject: Removal - Laurelton Animal Hospital - Webster, NY - Coordinate with SO #8688779 Midmark Wall X-Ray Unit
Status: Closed
📋
▶
2 Work Order Created Dec 22, 4:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 14.9 business days
👷
▶
2 Technician Assigned Jan 13, 10:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21d 17h
🚨 23.0 business days
🗓️
▶
2 Status: Scheduled Feb 13, 9:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-24T14:00:00.000+0000
🚨 27.0 business days
🔧
▶
2 Status: Tech On Site Mar 24, 10:10 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.8333333333333, 80
⏱️
▶
2 Labor Added Mar 24, 12:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 2h 42m
🏁
Status: Closed by Darek Kirkpatrick Mar 24, 2:59 PM
From: Completed
To: Closed
Duration in Previous: 2h 6m
📄
▶
2 Status: Ready to Bill Mar 25, 2:51 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Ready to Bill, Billing Review
To: Billing Review, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Diane Patton Mar 26, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 38m
⚠️ 6.0 business days
📨
▶
3 Status: Invoice Pending Apr 2, 1:20 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-258165

Bottlenecks

Ready for Scheduling
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days
Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00553515
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Removal
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Mar 24, 10:00 AM
Created
Dec 22, 4:21 PM
Invoice #
SM-258165

Work Details (3)

Name Type Status Qty Amount Date
WL-03156616 Labor Open 1.8333333333333 $0.00 Mar 24, 10:11 AM
WL-03156617 Travel Open 80 $0.00 Mar 24, 10:11 AM
WL-03156903 Labor Open 0.58333333333333 $149.00 Mar 24, 12:51 PM

Details