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← WO Overview

WO-01327683 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Arizona Veterinary Emergency and Critical Care Center - Gilbert (AVECCC) — 86 West Juniper Ave, Gilbert AZ, 85233

Dec 22, 2025 → May 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (101 biz days late)
Active: 108 biz days
🕐 Clock stopped: Completed (May 28, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 15, 2026
6 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 1, 2026
0 business days (counted)
Running total: 90 of ? biz days used
17d
▶ Clock Running
Status: Assigned
May 1 → May 27, 2026
17 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 28 → May 28, 2026
0 business days (counted)
Running total: 108 of ? biz days used
Created: Dec 22, 2025 Completed: May 28, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Jan 12 Assigned ▶ Running 12 13
Jan 12 → Apr 6 On Hold ▶ Running 58 71
Apr 6 → Apr 7 Ready for Scheduling ▶ Running 1 72
Apr 7 → Apr 15 Assigned ▶ Running 6 78
Apr 15 → May 1 On Hold ▶ Running 12 90
May 1 → May 1 Ready for Scheduling ▶ Running 0 90
May 1 → May 27 Assigned ▶ Running 17 107
May 27 → May 28 Scheduled ▶ Running 1 108
May 28 → May 28 Tech On Site ▶ Running 0 108
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 42.8d
Field Work 0.5d
Billing 6.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
42.8 days
Over SLA
Field Work
0.5 days
Billing
6.0 days
Over SLA
Created: Dec 22, 2025 Due: Jun 22, 2026 Completed: May 28, 2026 (25 days early)
📅
108.3 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
15 transitions Status Changes
⚠️
42.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553590
eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32027
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327683 (current) Invoiced
Asset Tagging • Tyler Bollman
Created: Dec 22, 2025 • Closed: May 28, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 42.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.1d / 1.0d SLA
Assigned
38.0d / 0.5d SLA
On Hold
71.5d
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/21 KKelch sent Ethos scheduling an email for scheduling on 5/28 with arrival between 8 and 10 am.

5/4 Kkelch sent Ethos scheduling an email for scheduling on 6/4 with arrival between 8 and 10 am.

04/15/2026 DNakoff - On Hold until MWI releases

4/13 KKelch sent an email for scheduling

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/12 KKelch sent an email for scheduling

12/29 KKelch sent an email for scheduling

🔧 Work Performed
Inspection: Asset Tagging 4 items
🔍 Technician Findings
Inspection: Asset Tagging Tech was informed the only Ethos room on site was Xray.
⚠️ Problem Description
Inspection: Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32027

Timeline

📞
Case Linked Dec 22, 2:45 PM
Case Number: 00553590
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 4:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 24m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:46 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 2h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:13 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
👷
▶
2 Technician Assigned Apr 7, 9:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 8m
⚠️ 7.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:11 PM
From: Assigned
To: On Hold
Duration in Previous: 8d 5h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:47 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
👷
▶
2 Technician Assigned May 1, 10:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
🚨 18.0 business days
👷
▶
3 Technician Assigned May 27, 2:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T17:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 26d 4h
🔧
Status: Tech On Site by Tyler Bollman May 28, 2:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 27m
⏱️
▶
2 3x Labor Added May 28, 3:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1h 9m
🚗
▶
2 2x Travel Added May 28, 5:50 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 2h 34m
📄
Status: Ready to Bill by Diane Patton May 29, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 24m
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jun 8, 2:44 PM
Invoice Number: SM-264078

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00553590
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Tyler Bollman
Scheduled
May 28, 1:30 PM
Created
Dec 22, 4:37 PM
Invoice #
SM-264078

Work Details (5)

Name Type Status Qty Amount Date
WL-03240771 Labor Open 0.5 $0.00 May 28, 3:15 PM
WL-03240772 Labor Open 1 $695.00 May 28, 3:15 PM
WL-03240773 Travel Open 8 $110.00 May 28, 3:15 PM
WL-03240998 Travel Open 48 $0.00 May 28, 5:50 PM
WL-03240999 Labor Open 2 $0.00 May 28, 5:50 PM

Details