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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327685 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Animal Eye Center of NJ (AEC) — 48 Notch Road, Little Falls NJ, 07424

Dec 22, 2025 → May 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (95 biz days late)
Active: 102 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 4, 2026
1 business day (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Assigned
May 4 → May 5, 2026
1 business day (counted)
Running total: 92 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
May 5 → May 19, 2026
10 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 19 → May 19, 2026
0 business days (counted)
Running total: 102 of ? biz days used
Created: Dec 22, 2025 Completed: May 19, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Jan 12 Assigned ▶ Running 12 13
Jan 12 → Apr 6 On Hold ▶ Running 58 71
Apr 6 → Apr 8 Ready for Scheduling ▶ Running 2 73
Apr 8 → Apr 15 Assigned ▶ Running 5 78
Apr 15 → May 1 On Hold ▶ Running 12 90
May 1 → May 4 Ready for Scheduling ▶ Running 1 91
May 4 → May 5 Assigned ▶ Running 1 92
May 5 → May 19 Scheduled ▶ Running 10 102
May 19 → May 19 Tech On Site ▶ Running 0 102
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 36.9d
Field Work 0.1d
Billing 12.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
36.9 days
Over SLA
Field Work
0.1 days
Billing
12.2 days
Over SLA
Created: Dec 22, 2025 Due: Jun 22, 2026 Completed: May 19, 2026 (34 days early)
📅
102.3 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
17 transitions Status Changes
⚠️
41.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553586
eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32023
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327685 (current) Invoiced
Asset Tagging • Mohamed Shareed
Created: Dec 22, 2025 • Closed: May 19, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 41.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
19.9d / 0.5d SLA
On Hold
71.5d
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.2d
Billing Review
5.9d / 2.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/4 KSmith -- Scheduled for 5/19 with site. 9-11am

5/4 KSmith -- Sent email to schedule for 5/19

04/15/2026 DNakoff - On Hold until MWI releases

4/15 KSmith -- Sent email to schedule for 5/6

4/13 KSmith -- Sent email to schedule for 4/22

4/9 KSmith -- Sent email to schedule for 4/22

4/8 KSmith -- Teams message to Rob to see if the Ethos sites already have dates they wanted schedule for or if ASC needs to reach out to schedule

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/6 KSmith -- Ethos asked us to hold off on scheduling right now. Teams message to Dylan so he is aware.



1/5 KSmith -- Per April, "We will be waiting on instructions from Ethos prior to scheduling anything."

12/30 KSmith -- April is checking with their HD Chris Mahon and will get back to us

christopher.mahon@aeravet.com

12/30 KSmith -- April was not sure what this was for. Advised we have a contract with NVA Ethos to come tag equipment and provided an example of the type of equipment we tag and am awaiting response

12/29 KSmith -- Sent email to April to schedule for 1/16

12/23 KSmith -- Per Bianca, need to schedule with April

April.Sikora@aecofnj.com

12/23 KSmith -- Need to schedule with Bianca

bianca.palumbo@aeravet.com

12/23 KSmith -- Sent email to schedule for 1/16

🔧 Work Performed
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25474-32023
🔍 Technician Findings
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25474-32023
⚠️ Problem Description
Inspection: Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32023

Timeline

📞
Case Linked Dec 22, 2:42 PM
Case Number: 00553586
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 56m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:47 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 1h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:15 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Apr 8, 12:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
⚠️ 6.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:12 PM
From: Assigned
To: On Hold
Duration in Previous: 7d 2h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:49 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned May 4, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 3h
🗓️
▶
2 Status: Scheduled May 4, 9:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-19T13:00:00.000+0000
🚨 11.4 business days
🔧
Status: Tech On Site by Mohamed Shareed May 19, 9:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 11h
⏱️
▶
2 3x Labor Added May 19, 9:52 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 47m, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton May 20, 10:34 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 0h
💵
Status: Billing Review by Diane Patton May 20, 12:26 PM
From: WO Correction Needed
To: Billing Review
Duration in Previous: 1h 52m
⚠️ 6.0 business days
🏁
Status: Closed by Dylan Nakoff May 28, 12:03 PM
From: Billing Review
To: Closed
Duration in Previous: 7d 23h
📄
Status: Ready to Bill by Diane Patton May 29, 8:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 10m
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jun 8, 2:44 PM
Invoice Number: SM-264078

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00553586
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Mohamed Shareed
Scheduled
May 19, 9:00 AM
Created
Dec 22, 4:43 PM
Invoice #
SM-264078

Work Details (3)

Name Type Status Qty Amount Date
WL-03231149 Labor Open 1 $0.00 May 19, 9:52 AM
WL-03231150 Labor Open 0.75 $695.00 May 19, 9:52 AM
WL-03231151 Travel Open 22 $110.00 May 19, 9:52 AM

Details