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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327686 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Arizona Veterinary Emergency and Critical Care Center - Peoria (AVECCC) — 7823 W Golden Lane, Peoria AZ, 85345

Dec 22, 2025 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (83 biz days late)
Active: 90 biz days
🕐 Clock stopped: Canceled (May 1, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 15, 2026
6 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
Created: Dec 22, 2025 Canceled: May 1, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Jan 12 Assigned ▶ Running 12 13
Jan 12 → Apr 6 On Hold ▶ Running 58 71
Apr 6 → Apr 7 Ready for Scheduling ▶ Running 1 72
Apr 7 → Apr 15 Assigned ▶ Running 6 78
Apr 15 → May 1 On Hold ▶ Running 12 90
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 23.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
23.0 days
Over SLA
Created: Dec 22, 2025 Due: Jun 5, 2026 Completed: May 1, 2026 (35 days early)
📅
90.3 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553591
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32028
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327686 (current) Canceled
Asset Tagging • Tyler Bollman
Created: Dec 22, 2025
Behind Schedule - Needs Attention
Canceled • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
On Hold
71.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/01/2026 DNakoff - Canceling, WO to be complete with Andrea onsite and will be created at a later date. 04/15/2026 DNakoff - On Hold until MWI releases

4/13 Kkelch sent an email for scheduling

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/12 KKelch sent an email for scheduling

12/29 KKelch sent an email for scheduling

⚠️ Problem Description
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32028

Timeline

📞
Case Linked Dec 22, 2:46 PM
Case Number: 00553591
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 23, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 17m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:50 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 2h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:16 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
👷
▶
2 Technician Assigned Apr 7, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 5m
⚠️ 7.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:12 PM
From: Assigned
To: On Hold
Duration in Previous: 8d 5h
🚨 13.0 business days
🚫
Status: Canceled by Dylan Nakoff May 1, 9:35 AM
From: On Hold
To: Canceled
Duration in Previous: 15d 18h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days

🔗 Related Artifacts

📞
Case 00553591
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Dec 22, 4:43 PM
Invoice #
N/A

Details