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← WO Overview

WO-01327688 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Animal Specialty Center (ASC) — 9 Odell Plaza, Yonkers NY, 10701

Dec 22, 2025 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (55 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
45d
▶ Clock Running
Status: On Hold
Jan 12 → Mar 18, 2026
45 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 23, 2026
3 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Dec 22, 2025 Completed: Mar 24, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Jan 12 Assigned ▶ Running 12 13
Jan 12 → Mar 18 On Hold ▶ Running 45 58
Mar 18 → Mar 18 Ready for Scheduling ▶ Running 0 58
Mar 18 → Mar 18 Assigned ▶ Running 0 58
Mar 18 → Mar 23 Scheduled ▶ Running 3 61
Mar 23 → Mar 23 Tech On Site ▶ Running 0 61
Mar 23 → Mar 24 Scheduled ▶ Running 1 62
Mar 24 → Mar 24 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Holding 45.9d (excluded)
Coordinators 19.5d
Field Work 0.1d
Billing 7.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
45.9 days
Coordinators
19.5 days
Over SLA
Field Work
0.1 days
Billing
7.0 days
Over SLA
Created: Dec 22, 2025 Due: Mar 27, 2026 Completed: Mar 24, 2026 (3 days early)
📅
61.3 days Total Age
⏱️
45.9d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mohamed Shareed — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553587
eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32024
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327688 (current) Invoiced
Asset Tagging • Mohamed Shareed
Created: Dec 22, 2025 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 45.9 days stuck in "On Hold"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
On Hold
45.9d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/23/26 MShareed- Andrea Thomas gave specific instructions to only tag specific devices totaling 122 devices.

3/23 KSmith -- Site has 300+ pieces, not 70 that we were advised. End date extended.

3/18 KSmith -- Site is scheduled for 3/23 per Rob.

03/18/2026 Dnakoff - Customer ready to schedule, however this must be scheduled with Andrea's travel as she wants to be onsite when tech is.

Please CC ethosfacilities@ethosvet.com when scheduling

01/12/2026 DNakoff - Customer not ready to schedule. Placing on hold.

 1/6 KSmith -- Ethos asked us to hold off on scheduling right now. Teams message to Dylan so he is aware.



1/5 KSmith -- Sent email to schedule for 1/14

12/29 KSmith -- Sent email to Bobbi to schedule for 1/7

12/23 KSmith -- Need to schedule with Bobbi

BVasile@animalspecialtycenter.com

12/23 KSmith -- Sent email to schedule for 1/7

🔧 Work Performed
Tagged all devices on site per Andrea Thomas request. All work documented in ebiotrack S.O #: 2863429-25466-32024
🔍 Technician Findings
Tagged all devices on site per Andrea Thomas request. All work documented in ebiotrack S.O #: 2863429-25466-32024
⚠️ Problem Description
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32024

Timeline

📞
Case Linked Dec 22, 2:43 PM
Case Number: 00553587
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 4:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 48m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:52 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 1h
🚨 46.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Mar 18, 10:25 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 64d 21h
👷
▶
3 Status: Assigned Mar 18, 11:54 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-23T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 23, 10:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
🗓️
▶
2 Status: Scheduled Mar 23, 10:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-23T13:00:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Mar 23, 8:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9h 38m
⏱️
▶
3 5x Labor Added Mar 23, 8:24 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 25, 10:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
⚠️ 7.0 business days
📨
▶
2 Status: Invoice Pending Apr 2, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 74.7 business days
🧾
Invoice Created Jul 20, 10:14 AM
Invoice Number: SM-258235

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00553587
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 23, 9:00 AM
Created
Dec 22, 4:52 PM
Invoice #
SM-258235

Work Details (5)

Name Type Status Qty Amount Date
WL-03156203 Labor Open 0.75 $0.00 Mar 23, 8:24 PM
WL-03156204 Labor Open 9.25 $1,176.00 Mar 23, 8:24 PM
WL-03156205 Labor Open 0.75 $0.00 Mar 23, 8:24 PM
WL-03156206 Travel Open 13 $110.00 Mar 23, 8:24 PM
WL-03156207 Travel Open 13 $0.00 Mar 23, 8:24 PM

Details