Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327689 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 California Animal Rehabilitation (CARE) — 2237 Colby Ave, Los Angeles CA, 90064

Dec 22, 2025 → Jun 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (108 biz days late)
Active: 114 biz days
🕐 Clock stopped: Completed (Jun 6, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 12, 2026
13 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 15, 2026
7 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 15, 2026
10 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Assigned
May 15 → May 15, 2026
0 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Entered
May 15 → May 15, 2026
0 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Assigned
May 15 → May 22, 2026
5 business days (counted)
Running total: 105 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
May 22 → Jun 6, 2026
9 business days (counted)
Running total: 114 of ? biz days used
Created: Dec 22, 2025 Completed: Jun 6, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0
Dec 22 → Jan 12 Assigned ▶ Running 13 13
Jan 12 → Apr 6 On Hold ▶ Running 58 71
Apr 6 → Apr 15 Ready for Scheduling ▶ Running 7 78
Apr 15 → May 1 On Hold ▶ Running 12 90
May 1 → May 15 Ready for Scheduling ▶ Running 10 100
May 15 → May 15 Assigned ▶ Running 0 100
May 15 → May 15 Entered ▶ Running 0 100
May 15 → May 22 Assigned ▶ Running 5 105
May 22 → Jun 6 Scheduled ▶ Running 9 114
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 46.9d
Billing 19.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
46.9 days
Over SLA
Billing
19.0 days
Over SLA
Created: Dec 22, 2025 Due: Jun 22, 2026 Completed: Jun 6, 2026 (16 days early)
📅
114.3 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
60.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553594
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32029
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327689 (current) Invoiced
Asset Tagging • Rene Yescas
Created: Dec 22, 2025 • Closed: Jun 5, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 60.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.8d / 1.0d SLA
Assigned
18.9d / 0.5d SLA
On Hold
71.5d
Scheduled
9.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5-22 Mburris email sent to POC looking for 6-11


5-20 Mburris email sent to POC looking for 6-11

5-15 Mburris email sent to POC

04/15/2026 DNakoff - On Hold until MWI releases 01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

🔧 Work Performed
arrived onsite,spoke with site personal,customer advised that they do not have a mri unit,no x-ray,no ct,no linac,the site is strictly rehab facility,spoke with Devin Kronenburg.
🔍 Technician Findings
site does not have any of the equipment needing inspection
⚠️ Problem Description
Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32029

Timeline

📞
Case Linked Dec 22, 2:48 PM
Case Number: 00553594
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 4:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 22, 5:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🚨 13.8 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:52 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 18h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:16 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⚠️ 8.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:00 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 9d 0h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:49 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
🚨 11.0 business days
👷
▶
5 Technician Assigned May 15, 2:25 PM
Technician Assigned → Status: Assigned → Technician Assigned → Status: Entered → Technician Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 4h
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
🆕
Status: Entered by Michael Burris
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 3m, 0m
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled May 22, 6:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 7d 3h
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris May 27, 10:39 AM
Scheduled For: 2026-06-05T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris May 29, 2:52 PM
Scheduled For: 2026-06-05T15:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Jun 5, 8:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 2h, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Jun 9, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
🚨 19.0 business days
📨
▶
2 Status: Invoice Pending Jul 7, 2:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jul 8, 9:54 AM
Invoice Number: SM-266658

Bottlenecks

Assigned
Duration: 13.2 business days (threshold: 4.0 business hours)
Exceeded by 12.7 business days
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00553594
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Rene Yescas
Scheduled
Jun 5, 11:00 AM
Created
Dec 22, 4:52 PM
Invoice #
SM-266658

Work Details (3)

Name Type Status Qty Amount Date
WL-03251044 Labor Open 2 $0.00 Jun 5, 8:24 PM
WL-03251045 Labor Open 1 $695.00 Jun 5, 8:24 PM
WL-03251046 Travel Open 50 $110.00 Jun 5, 8:24 PM

Details