6/176 SBerry: We are not rescheduling these, we are closing and billing
6/5/26 DPatton - site manager did not allow asset tag service to be performed - does this need to be rescheduled?
6-3-26 RY Spoke with Eric Morales site manager,he would not allow me to enter and perform the assett tag service,he asked to speak with my supervisor,N ick spoke with ERIC while i was still onsite,Per Nickk we will not be performing this service today.Per supervisor Nick ok to close out the work order per account manager.5-22 Mburris from site to set
5-22 Mburris email set to POC 6-9
5-20 Mburris email set to POC 6-9
5-15 Mburris email sent to POC
04/15/2026 DNakoff - On Hold until MWI releases 01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.
🔧Work Performed
6-3-26 arrived onsite for scheduled inspection, spoke with Eric Morles site operations and facilities manager,he would not allow me to enter and perform the asset tag service he asked to speak with my supervisor,Nick spoke with Eric,per Nick we will not be performing this service today.Per supervisor Nick ok to close out the work order per the account manager. Billing for time & travel.
🔍Technician Findings
site manager did not allow asset tag service to be performed
⚠️Problem Description
Asset Tagging
Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER
https://www.ebiotrack.com/inspection.php?iid=32030
📧
Email: EMSAR Request for service at CARE APS (Annenberg Pet Space)
Completed May 22, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CARE APS (Annenberg Pet Space)
Body:
Hi Ethos Scheduling,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CARE APS (Annenberg Pet Space). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 6-9 with an arrival window between 9am and 10:30
📧
Email: EMSAR Request for service at CARE APS (Annenberg Pet Space)
Completed May 20, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CARE APS (Annenberg Pet Space)
Body:
Hi Ethos Scheduling,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CARE APS (Annenberg Pet Space). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 6-9 with an arrival window between 9am and 10:30
📧
Email: EMSAR Request for service at CARE APS (Annenberg Pet Space)
Completed May 15, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CARE APS (Annenberg Pet Space)
Body:
Hi Ethos Scheduling,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CARE APS (Annenberg Pet Space). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 6-15 with an arrival window between 9am and 10:3
📅
WO-01327692 - Asset Tagging - DD: 6/22/2026 - - Playa Vista - CARE APS (Annenberg Pet Space)
Jun 3, 2026 10:00am – 1:00pm
Work Order: WO-01327692
Account: NVA Ethos
Customer Case Number:
Location: CARE APS (Annenberg Pet Space)
Address: 12005 Bluff Creek Drive, Playa Vista, CA 90094
Manufacturer:
Model #:
Serial #:
Contact Name: Ethos Scheduling
Contact Phone:
Contact Email: ethosfacilities@ethosvet.com
Timeline
📞
Case Linked Dec 22, 2:49 PM
Case Number:00553595
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 22, 5:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 22, 5:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:11m
🚨13.8 business days
⏸️
Status: On Hold by Dylan NakoffJan 12, 11:53 AM
From:Assigned
To:On Hold
Duration in Previous:20d 18h
🚨59.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffApr 6, 2:16 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:84d 1h
⚠️8.0 business days
⏸️
Status: On Hold by Dylan NakoffApr 15, 3:02 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:9d 0h
🚨13.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffMay 1, 9:51 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:15d 18h
🚨11.0 business days
👷
▶
2
Technician Assigned May 15, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:14d 4h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled May 22, 6:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-06-02T16:00:00.000+0000
⏳2.7 business days
📅
Dispatch Scheduled by Michael BurrisMay 27, 10:40 AM
Scheduled For:2026-06-03T16:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Michael BurrisJun 3, 1:11 PM
Scheduled For:2026-06-03T14:00:00.000+0000
✔️
▶
2
Status: Completed Jun 3, 2:11 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 1, 50
🏁
Status: Closed by Rene YescasJun 3, 2:16 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳3.0 business days
💵
Status: Billing Review by Diane PattonJun 5, 11:31 AM
From:Closed
To:Billing Review
Duration in Previous:1d 21h
⚠️8.0 business days
🏁
Status: Closed by Scott BerryJun 16, 1:46 PM
From:Billing Review
To:Closed
Duration in Previous:11d 2h
📄
Status: Ready to Bill by Diane PattonJun 17, 9:45 AM
From:Closed
To:Ready to Bill
Duration in Previous:19h 59m
🚨13.0 business days
📨
▶
2
Status: Invoice Pending Jul 7, 2:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Jul 8, 9:54 AM
Invoice Number:SM-266658
Bottlenecks
Assigned
Duration: 13.2 business days (threshold: 4.0 business hours)
Exceeded by 12.7 business days
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)