Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327695 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 East End Veterinary Center (EEVC) — 67 Commerce Drive, Riverhead NY, 11901

Dec 22, 2025 → Jun 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (106 biz days late)
Active: 113 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 4, 2026
1 business day (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Assigned
May 4 → May 14, 2026
8 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: On Hold
May 14 → May 26, 2026
7 business days (counted)
Running total: 106 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 26 → May 26, 2026
0 business days (counted)
Running total: 106 of ? biz days used
▶ Clock Running
Status: Assigned
May 26 → May 26, 2026
0 business days (counted)
Running total: 106 of ? biz days used
▶ Clock Running
Status: Scheduled
May 26 → Jun 4, 2026
7 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 113 of ? biz days used
Created: Dec 22, 2025 Completed: Jun 4, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Jan 12 Assigned ▶ Running 12 13
Jan 12 → Apr 6 On Hold ▶ Running 58 71
Apr 6 → Apr 8 Ready for Scheduling ▶ Running 2 73
Apr 8 → Apr 15 Assigned ▶ Running 5 78
Apr 15 → May 1 On Hold ▶ Running 12 90
May 1 → May 4 Ready for Scheduling ▶ Running 1 91
May 4 → May 14 Assigned ▶ Running 8 99
May 14 → May 26 On Hold ▶ Running 7 106
May 26 → May 26 Ready for Scheduling ▶ Running 0 106
May 26 → May 26 Assigned ▶ Running 0 106
May 26 → Jun 4 Scheduled ▶ Running 7 113
Jun 4 → Jun 4 Tech On Site ▶ Running 0 113
Dispatch 0.0d
Holding 79.5d (excluded)
Coordinators 41.4d
Field Work 0.2d
Billing 20.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
79.5 days
Coordinators
41.4 days
Over SLA
Field Work
0.2 days
Billing
20.0 days
Over SLA
Created: Dec 22, 2025 Due: Jun 22, 2026 Completed: Jun 4, 2026 (18 days early)
📅
113.2 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
16 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553598
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32031
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327695 (current) Invoiced
Asset Tagging • Mohamed Shareed
Created: Dec 22, 2025 • Closed: Jun 4, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.1d / 1.0d SLA
Assigned
27.8d / 0.5d SLA
On Hold
79.5d
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
20.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/26 KSmith -- Sent email to site advising FSE will be onsite on 6/4, arrival between 9-11am.

05/26/2026 DNakoff - Moving back to RFS per conversation with Stephanie Ramen

5/14 KSmith -- No response from site. Placing on hold/escalating

5/12 KSmith -- Sent email to schedule for 5/28

5/8 KSmith -- Sent email to schedule for 5/28

5/6 KSmith -- Sent email to schedule for 5/11

5/4 KSmith -- Sent email to schedule for 5/11

04/15/2026 DNakoff - On Hold until MWI releases

4/15 KSmith -- Sent email to schedule for 5/1

4/13 KSmith -- Sent email to schedule for 4/24

4/9 KSmith -- Sent email to schedule for 4/24

4/8 KSmith -- Teams message to Rob to see if the Ethos sites already have dates they wanted schedule for or if ASC needs to reach out to schedule

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

 1/6 KSmith -- Ethos asked us to hold off on scheduling right now. Teams message to Dylan so he is aware.



1/5 KSmith -- Followed up with Margaret to schedule for 1/12

12/29 KSmith -- Margaret questioned what this was for. Advised its for EMSAR to come inspect/tag the equipment and provided an example of equipment that would be looked at.

12/23 KSmith -- Need to schedule with Margaret

margaret.mclaughlin@pet-er.com

12/23 KSmith -- Sent email to schedule for 1/12

🔧 Work Performed
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25472-32031
🔍 Technician Findings
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25472-32031
⚠️ Problem Description
Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32031

Timeline

📞
Case Linked Dec 22, 2:53 PM
Case Number: 00553598
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 5:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 11m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:56 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 1h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:17 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Apr 8, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
⚠️ 6.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:12 PM
From: Assigned
To: On Hold
Duration in Previous: 7d 2h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:59 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned May 4, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 2h
⚠️ 9.0 business days
⏸️
Status: On Hold by Kourtney Smith May 14, 9:07 AM
From: Assigned
To: On Hold
Duration in Previous: 9d 20h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 26, 1:56 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 12d 4h
👷
▶
3 Technician Assigned May 26, 3:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 26m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-06-04T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jun 4, 10:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 18h
⏱️
4x Labor Added Jun 4, 10:47 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 1, 49
✔️
Status: Completed by Mohamed Shareed Jun 4, 11:24 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 23m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 8, 9:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
🚨 20.0 business days
📨
▶
2 Status: Invoice Pending Jul 7, 2:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Jul 20, 10:14 AM
Invoice Number: SM-266658

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00553598
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Jun 4, 10:00 AM
Created
Dec 22, 5:29 PM
Invoice #
SM-266658

Work Details (4)

Name Type Status Qty Amount Date
WL-03248252 Labor Open 2 $0.00 Jun 4, 10:47 AM
WL-03248253 Labor Open 1 $695.00 Jun 4, 10:47 AM
WL-03248254 Travel Open 49 $110.00 Jun 4, 10:47 AM
WL-03248255 Expenses Open 1 $0.00 Jun 4, 10:47 AM

Details