Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (83 biz days late)
🕐 Clock stopped: Canceled (May 1, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 12, 2026
13 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 15, 2026
7 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
Created: Dec 22, 2025
Canceled: May 1, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 22 → Dec 22
Created
▶ Running
0
0
Dec 22 → Dec 22
Ready for Scheduling
▶ Running
0
0
Dec 22 → Jan 12
Assigned
▶ Running
13
13
Jan 12 → Apr 6
On Hold
▶ Running
58
71
Apr 6 → Apr 15
Ready for Scheduling
▶ Running
7
78
Apr 15 → May 1
On Hold
▶ Running
12
90
Holding (excluded from total)
Coordinators Over SLA
Created: Dec 22, 2025
Due: Jun 5, 2026
Completed: May 1, 2026 (35 days early)
⏱️
58.9d in On Hold
Longest Stage
🔄
6 transitions
Status Changes
⚠️
19.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00553605
eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging
https://www.ebiotrack.com/inspection.php?iid=32032
🚨
Primary Delay
58.9 days stuck in "On Hold"
⏱️
Total Delay
19.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
7.8d
/ 1.0d SLA
Assigned
13.1d
/ 0.5d SLA
💬 Activities, Notes & Communications
📝 WO Notes (2)
🔒
Internal CSA Notes
05/01/2026 DNakoff - To be re-dispatched and completed while Andrea is onsite.
04/15/2026 DNakoff - On Hold until MWI releases
01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.
⚠️
Problem Description
Inspection: Asset Tagging
https://www.ebiotrack.com/inspection.php?iid=32032
Timeline
📞
Case Number:
00553605
Subject:
eBiotrack - New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
19m
⏸️
From:
Assigned
To:
On Hold
Duration in Previous:
20d 18h
📅
From:
On Hold
To:
Ready for Scheduling
Duration in Previous:
84d 1h
⏸️
From:
Ready for Scheduling
To:
On Hold
Duration in Previous:
9d 0h
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
15d 18h
Bottlenecks
Assigned
Duration: 13.1 business days (threshold: 4.0 business hours)
Exceeded by 12.6 business days
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days