Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327698 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Red Bank Veterinary Hospital (RBVH) - Tinton Falls — 100 Schulz Drive, Red Bank NJ, 07701

Dec 22, 2025 → May 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (100 biz days late)
Active: 107 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 78 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 4, 2026
1 business day (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Assigned
May 4 → May 5, 2026
1 business day (counted)
Running total: 92 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
May 5 → May 27, 2026
15 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 27 → May 27, 2026
0 business days (counted)
Running total: 107 of ? biz days used
Created: Dec 22, 2025 Completed: May 27, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Jan 12 Assigned ▶ Running 12 13
Jan 12 → Apr 6 On Hold ▶ Running 58 71
Apr 6 → Apr 8 Ready for Scheduling ▶ Running 2 73
Apr 8 → Apr 15 Assigned ▶ Running 5 78
Apr 15 → May 1 On Hold ▶ Running 12 90
May 1 → May 4 Ready for Scheduling ▶ Running 1 91
May 4 → May 5 Assigned ▶ Running 1 92
May 5 → May 27 Scheduled ▶ Running 15 107
May 27 → May 27 Tech On Site ▶ Running 0 107
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 41.8d
Field Work 0.9d
Billing 6.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
41.8 days
Over SLA
Field Work
0.9 days
Billing
6.0 days
Over SLA
Created: Dec 22, 2025 Due: Jun 22, 2026 Completed: May 27, 2026 (26 days early)
📅
107.2 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
41.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553610
eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32037
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327698 (current) Invoiced
Asset Tagging • Mohamed Shareed
Created: Dec 22, 2025 • Closed: May 27, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 41.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Assigned
19.9d / 0.5d SLA
On Hold
71.5d
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/4 KSmith -- Scheduled for 5/27 with site. 9-11am

5/4 KSmith -- Sent email to schedule for 5/27

04/15/2026 DNakoff - On Hold until MWI releases

4/15 KSmith -- Sent email to schedule for 4/28

4/13 KSmith -- Sent email to schedule for 4/28

4/9 KSmith -- Sent email to schedule for 4/28

4/8 KSmith -- Teams message to Rob to see if the Ethos sites already have dates they wanted schedule for or if ASC needs to reach out to schedule

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/6 1/6 KSmith -- Ethos asked us to hold off on scheduling right now. Teams message to Dylan so he is aware.



1/5 KSmith -- Per Shana, "Please hold off on further emails for the moment as we are in the process of notifying the sites of upcoming changes. Myself or Andrea Thomas will reach out to provide updates. "



1/5 KSmith -- Sent email to Joseph to schedule for 1/8

12/29 KSmith -- Sent email to Joseph to schedule for 1/8

12/23 KSmith -- Need to schedule with Joseph

Joseph.Deo@rbvh.net

12/23 KSmith -- Sent email to schedule for 1/8

🔧 Work Performed
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25468-32037.
🔍 Technician Findings
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25468-32037.
⚠️ Problem Description
Inspection: Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32037

Timeline

📞
Case Linked Dec 22, 3:13 PM
Case Number: 00553610
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 5:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 58m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:57 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 1h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:18 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Apr 8, 12:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
⚠️ 6.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:12 PM
From: Assigned
To: On Hold
Duration in Previous: 7d 2h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:52 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned May 4, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 3h
🗓️
▶
2 Status: Scheduled May 4, 9:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-27T13:00:00.000+0000
🚨 16.4 business days
🔧
Status: Tech On Site by Mohamed Shareed May 27, 11:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 14h
⏱️
▶
2 3x Labor Added May 27, 6:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 2m, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton May 29, 8:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 30.0 business days
🧾
Invoice Created Jul 20, 10:14 AM
Invoice Number: SM-264078

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00553610
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Mohamed Shareed
Scheduled
May 27, 9:00 AM
Created
Dec 22, 5:41 PM
Invoice #
SM-264078

Work Details (3)

Name Type Status Qty Amount Date
WL-03239733 Labor Open 2 $0.00 May 27, 6:40 PM
WL-03239734 Labor Open 3.5 $695.00 May 27, 6:40 PM
WL-03239735 Travel Open 49 $110.00 May 27, 6:40 PM

Details