5/4 KSmith -- Scheduled for 5/20 with site. 9-11am
5/4 KSmith -- Sent email to schedule for 5/20
04/15/2026 DNakoff - On Hold until MWI releases
4/15 KSmith -- Sent email to schedule for 4/30
4/13 KSmith -- Sent email to schedule for 4/30
4/9 KSmith -- Sent email to schedule for 4/30
4/8 KSmith -- Teams message to Rob to see if the Ethos sites already have dates they wanted schedule for or if ASC needs to reach out to schedule
12/29 KSmith -- Email attached from Gina that they will not be using our services
12/29 KSmith -- Gina was not sure what this was for. Provided examples of the equipment we would be inspecting and am awaiting response.
12/23 KSmith -- Need to schedule with Gina
gina.eisenhower@rbvh.net
12/23 KSmith -- Sent email to schedule for 1/9
🔧Work Performed
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25470-32038
🔍Technician Findings
Completed asset tagging all work documented in ebiotrack S.O #: 2863429-25470-32038
⚠️Problem Description
Inspection: Asset Tagging
Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER
https://www.ebiotrack.com/inspection.php?iid=32038
📧
Email:RE: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed May 4, 2026
From: EthosFacilities@ethosvet.com
To: ksmith@emsar.com
Hi Kourtney,
Confirming the below date. Do we have a time frame of arrival?
Shana Myers
Facilities Management
shana.myers@nva.com <mailto:shana.myers@nva.com>
M: 805.750.7660
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, May 4, 2026 9:57 AM
To: EthosFacilities <ethosfacilities@ethosvet.com>
Subject: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327
📧
Email: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed May 4, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC:
Attachment: --none--
Subject: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Red Bank Veterinary Hospital (RBVH) - Hillsborough located at 649 Route 206?
If not, would you have the contact information of the person I
📧
Email: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Apr 15, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC:
Attachment: --none--
Subject: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Red Bank Veterinary Hospital (RBVH) - Hillsborough located at 649 Route 206?
If not, would you have the contact information of the person I
📧
Email: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Apr 13, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC:
Attachment: --none--
Subject: Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Red Bank Veterinary Hospital (RBVH) - Hillsborough located at 649 Route 206?
If not, would you have the contact information of the person I
📧
Email: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Apr 9, 2026
To: ethosfacilities@ethosvet.com
CC:
BCC:
Attachment: --none--
Subject: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Red Bank Veterinary Hospital (RBVH) - Hillsborough located at 649 Route 206?
If not, would you have the contact information of the person I need t
📧
Email:Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Dec 29, 2025
From: gina.eisenhower@rbvh.net
To: ksmith@emsar.com, EthosFacilities@ethosvet.com
Hi Kourtney
We will not be using your services thank you
Thank you,
Gina Eisenhower
Veterinary Technician
Hospital Director
(O) 908-359-3161 ext. 4513
649 Route 206, Hillsborough, NJ 08844
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 29, 2025 8:03 AM
To: Gina Eisenhower <gina.eisenhower@rbvh.net>; EthosFacilities <Etho
📧
Email:Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Dec 29, 2025
From: gina.eisenhower@rbvh.net
To: ksmith@emsar.com, EthosFacilities@ethosvet.com
Cc: Adam.Koch@ethosvet.com, Alyson.Bayetis@ethosvet.com
Hi Adam Aly,
Do either of you know anything about this company coming out to inspect equipment at Hillsborough?
Thank you,
Gina Eisenhower
Veterinary Technician
Hospital Director
(O) 908-359-3161 ext. 4513
649 Route 206, Hillsborough, NJ 08844
________________________________
From: Kourtney Smith <ksmith@emsar.com>
📧
Email:Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Dec 29, 2025
From: gina.eisenhower@rbvh.net
To: ksmith@emsar.com, EthosFacilities@ethosvet.com
Hi Shana.
I'm not sure why this company is coming here and who requested it. Can you please give some insight.
Kourtney,
Until I have confirmation please do not schedule anyone to come here. I do not know what this is about or who set this up.
Thank you,
Gina Eisenhower
Veterinary Technician
Hospital Director
(O) 908-359-3161 ext. 4513
649 Route 206, Hillsborough, NJ 08844
📧
Email:Re: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Dec 23, 2025
From: gina.eisenhower@rbvh.net
To: EthosFacilities@ethosvet.com
Cc: ksmith@emsar.com
This is the first time you received an email from this sender (gina.eisenhower@rbvh.net). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hello, I’m not sure what this is about what equipment
Get Outlook for iOS <https://protect.checkpo
📧
Email:FW: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Dec 23, 2025
From: EthosFacilities@ethosvet.com
To: gina.eisenhower@rbvh.net
Cc: ksmith@emsar.com
Hi Gina,
Please see below.
Shana Myers
Facilities Management
shana.myers@nva.com <mailto:shana.myers@nva.com>
M: 805.750.7660
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 23, 2025 7:44 AM
To: EthosFacilities <ethosfacilities@ethosvet.com>
Subject: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
EXTER
📧
Email: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Completed Dec 23, 2025
To: ethosfacilities@ethosvet.com
CC:
BCC:
Attachment: --none--
Subject: Red Bank Veterinary Hospital (RBVH) - Hillsborough -- EMSAR Inspection -- WO-01327699
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Red Bank Veterinary Hospital (RBVH) - Hillsborough located at 649 Route 206?
If not, would you have the contact information of the person I need t
Jan 5, 2026 1:40pm
@Dylan Nakoff @Stephanie Ramen I see this work order is On-Hold but the delay code states "Client Driven - Cancellation". Is the work order On-Hold or does it need to be cancelled. Internal notes state "12/29 KSmith -- Email attached from Gina that they will not be using our services"
📅
WO-01327699 - Asset Tagging - DD: 6/22/2026 - - Hillsborough Township - Red Bank Veterinary Hospital (RBVH) - Hillsborough
May 19, 2026 11:15am – 1:00pm
Work Order: WO-01327699
Account: NVA Ethos
Customer Case Number:
Location: Red Bank Veterinary Hospital (RBVH) - Hillsborough
Address: 649 Route 206, Hillsborough Township, NJ 08844
Manufacturer:
Model #:
Serial #:
Contact Name: Ethos Scheduling
Contact Phone:
Contact Email: ethosfaci
Timeline
📞
Case Linked Dec 22, 3:14 PM
Case Number:00553611
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 22, 5:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 23, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 52m
⏳4.0 business days
⏸️
Status: On Hold by Kourtney SmithDec 29, 10:54 AM
From:Assigned
To:On Hold
Duration in Previous:6d 0h
🚨68.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffApr 6, 2:18 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:98d 2h
⏳3.0 business days
👷
▶
2
Technician Assigned Apr 8, 12:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 22h
⚠️6.0 business days
⏸️
Status: On Hold by Dylan NakoffApr 15, 3:12 PM
From:Assigned
To:On Hold
Duration in Previous:7d 2h
🚨13.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffMay 1, 9:52 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:15d 18h
⏳2.0 business days
👷
▶
2
Technician Assigned May 4, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 3h
🗓️
▶
2
Status: Scheduled May 4, 8:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-05-20T13:00:00.000+0000
🚨11.4 business days
📅
Dispatch Scheduled by Mohamed ShareedMay 19, 9:54 AM
Scheduled For:2026-05-19T15:15:00.000+0000
🔧
Status: Tech On Site by Mohamed ShareedMay 19, 11:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 14h
⏱️
▶
2
3x Labor Added May 19, 6:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 15m, 0m
📄
Status: Ready to Bill by Diane PattonMay 20, 6:03 PM
From:Closed
To:Ready to Bill
Duration in Previous:23h 29m
🚨11.7 business days
📨
▶
2
Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨30.0 business days
🧾
Invoice Created Jul 20, 10:14 AM
Invoice Number:SM-264078
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 11.2 business days (threshold: 1.0 business days)