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← WO Overview

WO-01327709 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Veterinary Emergency & Specialty Hospital (VESH) - West Springfield — 134 Capital Drive Suite A, West Springfield MA, 01089

Dec 23, 2025 → May 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (94 biz days late)
Active: 100 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 12, 2026
8 business days (counted)
Running total: 12 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 77 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 4, 2026
1 business day (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Assigned
May 4 → May 5, 2026
1 business day (counted)
Running total: 91 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
May 5 → May 18, 2026
9 business days (counted)
Running total: 100 of ? biz days used
Created: Dec 23, 2025 Completed: May 18, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 30 Ready for Scheduling ▶ Running 4 4
Dec 30 → Jan 12 Assigned ▶ Running 8 12
Jan 12 → Apr 6 On Hold ▶ Running 58 70
Apr 6 → Apr 8 Ready for Scheduling ▶ Running 2 72
Apr 8 → Apr 15 Assigned ▶ Running 5 77
Apr 15 → May 1 On Hold ▶ Running 12 89
May 1 → May 4 Ready for Scheduling ▶ Running 1 90
May 4 → May 5 Assigned ▶ Running 1 91
May 5 → May 18 Scheduled ▶ Running 9 100
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 35.6d
Field Work 0.0d
Billing 12.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
35.6 days
Over SLA
Field Work
0.0 days
Billing
12.4 days
Over SLA
Created: Dec 23, 2025 Due: Jun 22, 2026 Completed: May 18, 2026 (35 days early)
📅
101.0 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553615
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32040
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327709 (current) Invoiced
Asset Tagging • David Cavaco
Created: Dec 23, 2025 • Closed: May 18, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.7d / 1.0d SLA
Assigned
15.9d / 0.5d SLA
On Hold
71.5d
Scheduled
10.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
12.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/4 KSmith -- Scheduled for 5/18 with site. 9-11am

5/4 KSmith -- Sent email to schedule for 5/18

04/15/2026 DNakoff - On Hold until MWI releases

4/15 KSmith -- Sent email to schedule for 5/4

4/13 KSmith -- Sent email to schedule for 5/4

4/9 KSmith -- Sent email to schedule for 5/4

4/8 KSmith -- Teams message to Rob to see if the Ethos sites already have dates they wanted schedule for or if ASC needs to reach out to schedule

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/6 KSmith -- Ethos asked us to hold off on scheduling for now. Teams message to Dylan so he is aware

1/5 KSmith -- Sent email to schedule for 1/21

12/30 KSmith -- Sent email to schedule for 1/21

🔧 Work Performed
TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM
🔍 Technician Findings
TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM
⚠️ Problem Description
Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32040

Timeline

📞
Case Linked Dec 22, 3:17 PM
Case Number: 00553615
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 23, 8:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Dec 30, 10:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 1h
⚠️ 9.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:58 AM
From: Assigned
To: On Hold
Duration in Previous: 13d 1h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:19 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Apr 8, 1:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
⚠️ 6.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:12 PM
From: Assigned
To: On Hold
Duration in Previous: 7d 2h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:57 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned May 4, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 2h
📅
▶
2 Dispatch Scheduled May 4, 8:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 8h 4m
⚠️ 8.4 business days
📅
Dispatch Scheduled by Kourtney Smith May 14, 4:19 PM
Scheduled For: 2026-05-18T15:30:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added May 18, 1:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 48, 105
✔️
▶
2 Status: Completed May 18, 7:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by DAVID CAVACO
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton May 19, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 36m
🚨 12.9 business days
📨
▶
2 Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jun 8, 2:44 PM
Invoice Number: SM-264078

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business hours
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

📞
Case 00553615
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
David Cavaco
Scheduled
May 18, 11:30 AM
Created
Dec 23, 8:30 AM
Invoice #
SM-264078

Work Details (5)

Name Type Status Qty Amount Date
WL-03230169 Labor Open 1.5 $0.00 May 18, 1:40 PM
WL-03230170 Labor Open 1 $695.00 May 18, 1:40 PM
WL-03230171 Labor Open 2.5 $0.00 May 18, 1:40 PM
WL-03230172 Travel Open 48 $110.00 May 18, 1:40 PM
WL-03230173 Travel Open 105 $0.00 May 18, 1:40 PM

Details