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← WO Overview

WO-01327712 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Veterinary Emergency & Specialty Hospital (VESH) - South Deerfield — 141 greenfield road, South Deerfield MA, 01373

Dec 23, 2025 → May 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (88 biz days late)
Active: 94 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 12, 2026
8 business days (counted)
Running total: 12 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 77 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 4, 2026
1 business day (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Assigned
May 4 → May 5, 2026
1 business day (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Scheduled
May 5 → May 5, 2026
0 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Entered
May 5 → May 5, 2026
0 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Assigned
May 5 → May 5, 2026
0 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Scheduled
May 5 → May 8, 2026
3 business days (counted)
Running total: 94 of ? biz days used
Created: Dec 23, 2025 Completed: May 8, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 30 Ready for Scheduling ▶ Running 4 4
Dec 30 → Jan 12 Assigned ▶ Running 8 12
Jan 12 → Apr 6 On Hold ▶ Running 58 70
Apr 6 → Apr 8 Ready for Scheduling ▶ Running 2 72
Apr 8 → Apr 15 Assigned ▶ Running 5 77
Apr 15 → May 1 On Hold ▶ Running 12 89
May 1 → May 4 Ready for Scheduling ▶ Running 1 90
May 4 → May 5 Assigned ▶ Running 1 91
May 5 → May 5 Scheduled ▶ Running 0 91
May 5 → May 5 Entered ▶ Running 0 91
May 5 → May 5 Assigned ▶ Running 0 91
May 5 → May 8 Scheduled ▶ Running 3 94
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 30.5d
Billing 18.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
30.5 days
Over SLA
Billing
18.5 days
Over SLA
Created: Dec 23, 2025 Due: Jun 22, 2026 Completed: May 8, 2026 (45 days early)
📅
95.0 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
16 transitions Status Changes
⚠️
40.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553621
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32044
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Kimberly Hardison
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327712 (current) Invoiced
Asset Tagging • Nick O'Neill
Created: Dec 23, 2025 • Closed: May 8, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 40.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.7d / 1.0d SLA
Assigned
15.9d / 0.5d SLA
On Hold
71.5d
Scheduled
4.9d / 2.0d SLA
Closed
2.8d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/12 SRogers: Missing mileage added and moved back to closed.

5/12/26 DPatton - Missing Mileage; please add and return WO to close.

5/4 KSmith -- Scheduled for 5/8 with site. 9-11am

5/4 KSmith -- Sent email to schedule for 5/8

04/15/2026 DNakoff - On Hold until MWI releases

4/15 KSmith -- Sent email to schedule for 5/6

4/13 KSmith -- Sent email to schedule for 5/6

4/9 KSmith -- Sent email to schedule for 5/6

4/8 KSmith -- Teams message to Rob to see if the Ethos sites already have dates they wanted schedule for or if ASC needs to reach out to schedule

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/5 KSmith -- Ethos asked us to hold off on scheduling. Teams message to Dylan advising

12/30 KSmith -- Sent email to schedule for 1/8

🔧 Work Performed
Asset Tagging Worked with site Manager Brett to locate all Rooms listed in WO description Brett confirmed site did not have an MRI Room Site also did not have any linac equipment. All other equipment listed was located and inventoried
🔍 Technician Findings
Asset Tagging
⚠️ Problem Description
Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32044

Timeline

📞
Case Linked Dec 22, 3:19 PM
Case Number: 00553621
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 23, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Dec 30, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 1h
⚠️ 9.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:57 AM
From: Assigned
To: On Hold
Duration in Previous: 13d 1h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:19 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Apr 8, 1:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
⚠️ 6.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:13 PM
From: Assigned
To: On Hold
Duration in Previous: 7d 2h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:53 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
⏳ 2.0 business days
👷
▶
2 Technician Assigned May 4, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 3h
🗓️
▶
2 Status: Scheduled May 4, 8:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-08T13:00:00.000+0000
🆕
▶
3 Status: Entered May 5, 12:26 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-08T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added May 8, 4:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 3h, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton May 12, 11:36 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 19h
⏳ 2.0 business days
🚗
▶
2 2x Travel Added May 13, 1:40 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 2h
📄
Status: Ready to Bill by Diane Patton May 13, 4:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 35m
🚨 17.0 business days
📨
▶
2 Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jun 8, 2:44 PM
Invoice Number: SM-264078

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

📞
Case 00553621
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Nick O'Neill
Scheduled
May 8, 9:00 AM
Created
Dec 23, 8:39 AM
Invoice #
SM-264078

Work Details (5)

Name Type Status Qty Amount Date
WL-03220012 Labor Open 2.75 $0.00 May 8, 4:01 PM
WL-03220013 Labor Open 1.5 $695.00 May 8, 4:01 PM
WL-03220014 Labor Open 2.5 $0.00 May 8, 4:01 PM
WL-03224855 Travel Open 43 $110.00 May 13, 1:40 PM
WL-03224856 Travel Open 143 $0.00 May 13, 1:40 PM

Details