Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327713 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 VETMED Emergency & Specialty Care — 20612 North Cave Creek Road, Phoenix AZ, 85024

Dec 23, 2025 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (83 biz days late)
Active: 89 biz days
🕐 Clock stopped: Canceled (May 1, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 12 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 15, 2026
6 business days (counted)
Running total: 77 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 23, 2025 Canceled: May 1, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0
Dec 23 → Jan 12 Assigned ▶ Running 12 12
Jan 12 → Apr 6 On Hold ▶ Running 58 70
Apr 6 → Apr 7 Ready for Scheduling ▶ Running 1 71
Apr 7 → Apr 15 Assigned ▶ Running 6 77
Apr 15 → May 1 On Hold ▶ Running 12 89
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 21.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
21.8 days
Over SLA
Created: Dec 23, 2025 Due: Jun 5, 2026 Completed: May 1, 2026 (35 days early)
📅
90.0 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553619
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32043
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327713 (current) Canceled
Asset Tagging • Tyler Bollman
Created: Dec 23, 2025
Behind Schedule - Needs Attention
Canceled • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
On Hold
71.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/01/2026 DNakoff - WO to be created and serviced at a later date when Andrea is onsite. 04/15/2026 DNakoff - On Hold until MWI releases

4/13 KKelch sent an email for scheduling

01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/12 KKelch sent an email for scheduling

12/29 KKelch sent an email for scheduling

⚠️ Problem Description
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32043

Timeline

📞
Case Linked Dec 22, 3:18 PM
Case Number: 00553619
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 23, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:57 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 2h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:19 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
👷
▶
2 Technician Assigned Apr 7, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 1m
⚠️ 7.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:13 PM
From: Assigned
To: On Hold
Duration in Previous: 8d 5h
🚨 13.0 business days
🚫
Status: Canceled by Dylan Nakoff May 1, 9:39 AM
From: On Hold
To: Canceled
Duration in Previous: 15d 18h

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days

🔗 Related Artifacts

📞
Case 00553619
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Dec 23, 8:40 AM
Invoice #
N/A

Details