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WO-01327737 ↗ ServiceMax

NVA Ethos • Asset Tagging • PSM

📍 Route 66 Veterinary Emergency & Critical Care Center — 3601 Central Ave NE, Albuquerque NM, 87108

Dec 23, 2025 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (83 biz days late)
Active: 89 biz days
🕐 Clock stopped: Canceled (May 1, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 12 of ? biz days used
58d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 6, 2026
58 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 15, 2026
7 business days (counted)
Running total: 77 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Apr 15 → May 1, 2026
12 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 1, 2026
0 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 23, 2025 Canceled: May 1, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0
Dec 23 → Jan 12 Assigned ▶ Running 12 12
Jan 12 → Apr 6 On Hold ▶ Running 58 70
Apr 6 → Apr 15 Ready for Scheduling ▶ Running 7 77
Apr 15 → May 1 On Hold ▶ Running 12 89
May 1 → May 1 Ready for Scheduling ▶ Running 0 89
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 21.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
21.6 days
Over SLA
Created: Dec 23, 2025 Due: Jun 22, 2026 Completed: May 1, 2026 (52 days early)
📅
90.0 days Total Age
⏱️
58.9d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
19.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553612
confirming with account mgr, what is order type 12/22eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32039
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethos Scheduling
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327737 (current) Canceled
Asset Tagging
Created: Dec 23, 2025
Behind Schedule - Needs Attention
Canceled • 236 days old
🚨
Primary Delay 58.9 days stuck in "On Hold"
⏱️
Total Delay 19.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.6d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
On Hold
71.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/01/2026 DNakoff - To be scheduled when Andrea is onsite 11/3/2026 04/15/2026 DNakoff - On Hold until MWI releases 01/12/2025 DNakoff - Customer not ready to schedule. Placing on hold.

1/12 KKelch sent an email for scheduling

12/29 KKelch sent an email for scheduling

⚠️ Problem Description
Inspection: Asset Tagging Inspection Description: TAG MRI AND ALL EQUIPMENT IN MRI ROOM TAG XRAY AND ALL EQUIPMENT IN XRAY ROOM TAG LINAC AND ALL EQUIPMENT IN LINAC ROOM TAG CT AND ALL EQUIPMENT IN CT ROOM DO NOT TAG ANYTHING OUTSIDE OF THESE ROOMS DO NOT TAG IDEX DO NOT TAG PULSE OXIMETER DO NOT TAG SNYDER https://www.ebiotrack.com/inspection.php?iid=32039

Timeline

📞
Case Linked Dec 22, 3:14 PM
Case Number: 00553612
Subject: confirming with account mgr, what is order type 12/22eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 23, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 23, 9:53 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Michael Morris
🚨 13.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 12, 11:58 AM
From: Assigned
To: On Hold
Duration in Previous: 20d 2h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Apr 6, 2:20 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 84d 1h
⚠️ 8.0 business days
⏸️
Status: On Hold by Dylan Nakoff Apr 15, 3:01 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 9d 0h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff May 1, 9:53 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 18h
🚫
Status: Canceled by Dylan Nakoff May 1, 4:44 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 6h 51m

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📞
Case 00553612
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 23, 9:45 AM
Invoice #
N/A

Details