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WO-01327743 ↗ ServiceMax

ASBURY PARK FIRE DEPARTMENT • Repair • P7

📍 Asbury Park Fire Department - Memorial Dr. — 200 Memorial Dr., Asbury Park NJ, 07712

Dec 23, 2025 → Mar 2, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 5, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 40 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸40d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Feb 23, 2026
40 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 5 of 7 biz days used
Created: Dec 23, 2025 Completed: Mar 2, 2026
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0 / 7
Dec 23 → Dec 23 L2 Screening ▶ Running 0 0 / 7
Dec 23 → Feb 23 Awaiting Parts ⏸ Paused 40
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0 / 7
Feb 23 → Feb 24 Assigned ▶ Running 1 1 / 7
Feb 24 → Feb 24 Scheduled ▶ Running 0 1 / 7
Feb 24 → Feb 25 Entered ▶ Running 1 2 / 7
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 2 / 7
Feb 25 → Feb 25 Assigned ▶ Running 0 2 / 7
Feb 25 → Mar 2 Scheduled ▶ Running 3 5 / 7
Dispatch 1.4d
Material Management 41.0d
Coordinators 7.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Material Management
41.0 days
Over SLA
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Created: Dec 23, 2025 Due: Mar 2, 2026 Completed: Mar 2, 2026 (on time)
📅
46.0 days Total Age
⏱️
41.0d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
44.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00550779
Follow up to WO-01318444
Closed
Q-00031571 Follow up to WO-01318444 Inspection #: 31648 Asset ID: 070840583 Serial #: 070840583 Model: Stryker Medical - 6500 PowerPro Notes: needs thin hydraulic hose Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. Part needed 1ea 6500-001-211
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Dreyer
Owner
Jessica Sells
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01327743 (current) Invoiced
Repair • David Trost
Created: Dec 23, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 41.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
41.0d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24 KSmith -- Per Richard, "The ambulance with the power stretcher is 83-56. "

2/24/26 RBerry- Updated due date based on parts. Removed delay code.



2/24 KSmith -- Scheduled for Monday with Richard. 9-11am

The stretcher will be at 200 Memorial Dr.

The new fire headquarters building.  

2/24 KSmith -- Sent email to schedule for 3/2

🔧 Work Performed
Replaced thin hydraulic hose. While on site, I noticed that the battery wedge was broken. Replaced battery wedge lock. 6500-001-139. Unit now passes functional testing and has been returned to service.
🔍 Technician Findings
Replaced thin hydraulic hose. While on site, I noticed that the battery wedge was broken. Reached out to Ashley who stated that this customer is basically never an issue. Since the part is relatively inexpensive, she suggested I replace it, because the history of this customer shows that they have never rejected a repair. Replaced battery wedge lock. 6500-001-139 Unit now passes functional testing and has been returned to service.
⚠️ Problem Description
Q-00031571 Follow up to WO-01318444 Inspection #: 31648 Asset ID: 070840583 Serial #: 070840583 Model: Stryker Medical - 6500 PowerPro Notes: needs thin hydraulic hose Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. Part needed 1ea 6500-001-211 https://www.ebiotrack.com/workorder.php?wo=70528
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 10, 7:01 PM
Case Number: 00550779
Subject: Follow up to WO-01318444
Status: Closed
⚠️ 9.6 business days
📋
2 Work Order Created Dec 23, 9:56 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Dec 23, 10:04 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
🚨 41.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 23, 8:47 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 61d 22h
👷
2 Technician Assigned Feb 23, 11:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 45m
🔩
2x Parts Added Feb 23, 11:45 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
2 Status: Scheduled Feb 24, 9:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T15:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Feb 24, 3:41 PM
From: Scheduled
To: Entered
Duration in Previous: 6h 38m
📅
Status: Ready for Scheduling by Jessica Sells Feb 25, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 14m
👷
3 Technician Assigned Feb 25, 12:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 35m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T15:00:00.000+0000
4.0 business days
🔩
3 5x Parts Added Mar 2, 5:36 PM
5x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Trost
From: Scheduled
To: Completed
Duration in Previous: 5d 5h
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 1m
3.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 12:55 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
3.0 business days
🧾
Invoice Created Mar 9, 10:16 AM
Invoice Number: SM-255691

Bottlenecks

Awaiting Parts
Duration: 41.0 business days (threshold: 3.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00550779
Closed
📦
Parts Order 00087174
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
David Trost
Scheduled
Mar 2, 10:00 AM
Created
Dec 23, 9:56 AM
Invoice #
SM-255691

Work Details (7)

Name Type Status Qty Amount Date
WL-03116079 Parts Open 1 $268.65 Feb 23, 11:45 AM
WL-03116080 Expenses Open 1 $0.00 Feb 23, 11:45 AM
WL-03126805 Parts Open 1 $13.98 Mar 2, 5:36 PM
WL-03126806 Labor Open 2.25 $0.00 Mar 2, 5:36 PM
WL-03126807 Labor Open 1.5 $0.00 Mar 2, 5:36 PM
WL-03126808 Travel Open 75 $0.00 Mar 2, 5:36 PM
WL-03126809 Expenses Open 1 $0.00 Mar 2, 5:36 PM

Details