4/20/26 SBerry: No contact from site or account, canceling WO
01/05/2026 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
01/05/2026 LHill-Called 401-649-4030 for Stephanie Araugo to confirm contact & equipment. Was unable to leave a message.
12/30/2025 LHill-sent email to Stephanie Araugo at stephanie.araujo@brownphysicians.org to confirm contact & equipment.
12/30/2025 LHill-Called 401-649-4030 for Stephanie Araugo to confirm contact & equipment. Office is closed today. Was unable to leave a message.
12/23/2025 LHill-sent email to Stephanie Araugo at stephanie.araujo@brownphysicians.org to confirm contact & equipment.
12/23/2025 LHill-Called 401-649-4030 for Stephanie Araugo to confirm contact & equipment. The line rang until it disconnected. Was unable to leave a message.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
88 pcs
https://www.ebiotrack.com/inspection.php?iid=32048
📧
Email: Re: EMSAR Request for service at Brown Medicine - Gastroenterology & Endocrinology
Completed Jan 5, 2026
To: stephanie.araujo@brownphysicians.org
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Brown Medicine - Gastroenterology & Endocrinology
Body:
Hi Stephanie Araujo,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Brown Medicine.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper
📋
Inbound from +15163133906
Completed Jan 5, 2026
01/05/2026 LHill-Called 401-649-4030 for Stephanie Araugo to confirm contact & equipment. Was unable to leave a message.
📧
Email: Re: EMSAR Request for service at Brown Medicine - Gastroenterology & Endocrinology
Completed Dec 30, 2025
To: stephanie.araujo@brownphysicians.org
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Brown Medicine - Gastroenterology & Endocrinology
Body:
Hi Stephanie Araujo,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Brown Medicine.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper
📋
Outbound to +14016494030
Completed Dec 30, 2025
12/30/2025 LHill-Called 401-649-4030 for Stephanie Araugo to confirm contact & equipment. Office is closed today. Was unable to leave a message.
📧
Email: EMSAR Request for service at Brown Medicine - Gastroenterology & Endocrinology
Completed Dec 23, 2025
To: stephanie.araujo@brownphysicians.org
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Brown Medicine - Gastroenterology & Endocrinology
Body:
Hi Stephanie Araujo,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Brown Medicine.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper sch
📋
Outbound to +14016494030
Completed Dec 23, 2025
12/23/2025 LHill-Called 401-649-4030 for Stephanie Araugo to confirm contact & equipment. The line rang until it disconnected. Was unable to leave a message.
Timeline
📞
Case Linked Dec 23, 6:00 AM
Case Number:00553704
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 23, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
⏸️
Status: On Hold by Laura HillJan 5, 4:07 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:13d 5h
🚨74.0 business days
🚫
Status: Canceled by Scott BerryApr 20, 4:45 PM
From:On Hold
To:Canceled
Duration in Previous:104d 23h
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)