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WO-01327760 ↗ ServiceMax

CINCINNATI FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Cincinnati Fire Department — 3001 Spring Grove Ave, Cincinnati OH, 45225

Dec 23, 2025 → Jan 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (169 biz days late)
Active: 175 biz days
🕐 Clock stopped: Tech Off Site (Sep 3, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 3, 2026
2 business days (counted)
Running total: 6 of ? biz days used
169d
▶ Clock Running
Status: 05-Tech-Off-Site
Jan 3 → Sep 3, 2026
169 business days (counted)
Running total: 175 of ? biz days used
Created: Dec 23, 2025 Tech Off Site: Sep 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 30 Ready for Scheduling ▶ Running 4 4
Dec 30 → Dec 30 Assigned ▶ Running 0 4
Dec 30 → Jan 3 Scheduled ▶ Running 2 6
Jan 3 → Sep 3 05-Tech-Off-Site ▶ Running 169 175
Dispatch 0.0d
Coordinators 7.2d
Field Work 4.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Field Work
4.2 days
Over SLA
Billing
0.0 days
Created: Dec 23, 2025 Due: Jan 30, 2026 Completed: Jan 2, 2026 (28 days early)
📅
7.0 days Total Age
⏱️
169.0d in 05-Tech-Off-Site Longest Stage
🔄
8 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549632
PM on approx 16 Ferno 59T Stair Chairs
Closed
Q-00031459 Approx 16 PM's needed on Ferno 59T Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32055
Priority
High
Origin
Phone
Reason
New Case
Contact
DANIEL WATSON
Owner
Sherry Reich
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01327760 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
Completed with minor delays
Invoiced • 302 days old
🚨
Primary Delay 169.0 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
2.2d / 2.0d SLA
05-Tech-Off-Site
169.0d
Tech Off Site
4.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


12/23/2025 LHill-spoke with Daniel Watson 513-591-5033.

Scheduling ahead needed: Yes 


Certain day or time: M-F 7:00 AM- 4:00 PM.  


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No  


🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10n-147614 - Asset ID: 13335778 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-802496 - Asset ID: 13335777 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16n349654 - Asset ID: 13335779 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19n417754 - Asset ID: 13335780 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-802495 - Asset ID: 13335781 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16n349655 - Asset ID: 13335769 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-802500 - Asset ID: 13335774 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 22n470134 - Asset ID: 13335772 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16n349653 - Asset ID: 13335775 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-801810 - Asset ID: 13335773 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 22N-470136 - Asset ID: 13335771 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16n-349656 - Asset ID: 13335776 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10n-147613 - Asset ID: 13335770 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-801809 - Asset ID: 13335768
⚠️ Problem Description
Q-00031459 Approx 16 PM's needed on Ferno 59T Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32055

Timeline

📞
Case Linked Dec 8, 9:09 AM
Case Number: 00549632
Subject: PM on approx 16 Ferno 59T Stair Chairs
Status: Closed
🚨 12.0 business days
📋
▶
2 Work Order Created Dec 23, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Dec 30, 5:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 6h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-02T16:30:00.000+0000, 2026-01-02T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-02T16:15:00.000+0000
⏳ 2.8 business days
⏱️
▶
2 19x Labor Added Jan 2, 9:26 PM
19x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 3d 3h
🚨 169.3 business days
🚗
Status: Tech Off Site by Rhonnie Reeves Sep 3, 9:43 AM
From: 05-Tech-Off-Site
To: Tech Off Site
Duration in Previous: 243d 11h
⏳ 4.0 business days
✔️
Status: Completed by Lawrence Yoder Sep 9, 10:57 AM
From: Tech Off Site
To: Completed
Duration in Previous: 6d 1h
🏁
Status: Closed by Ben Saur Sep 9, 12:50 PM
From: Completed
To: Closed
Duration in Previous: 1h 52m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 10, 5:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 12.8 business days
🧾
Invoice Created Sep 28, 10:13 AM
Invoice Number: SM-272502

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.5 business hours
Tech Off Site
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

📞
Case 00549632
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Jan 2, 11:15 AM
Created
Dec 23, 10:59 AM
Invoice #
SM-272502

Work Details (19)

Name Type Status Qty Amount Date
WL-03052957 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052952 Labor Open 0.58333333333333 $82.00 Jan 2, 9:26 PM
WL-03052953 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052954 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052955 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052956 Labor Open 0.33333333333333 $82.00 Jan 2, 9:26 PM
WL-03052944 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052945 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052946 Labor Open 0.58333333333333 $82.00 Jan 2, 9:26 PM
WL-03052947 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052948 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052949 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052950 Labor Open 0.66666666666667 $82.00 Jan 2, 9:26 PM
WL-03052951 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052959 Parts Open 1 $91.43 Jan 2, 9:26 PM
WL-03052960 Parts Open 1 $203.00 Jan 2, 9:26 PM
WL-03052961 Parts Open 1 $17.00 Jan 2, 9:26 PM
WL-03052962 Parts Open 1 $116.00 Jan 2, 9:26 PM
WL-03052958 Parts Open 1 $225.00 Jan 2, 9:26 PM

Details