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WO-01327760 ↗ ServiceMax

CINCINNATI FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Cincinnati Fire Department — 3001 Spring Grove Ave, Cincinnati OH, 45225

Dec 23, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 161 biz days
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 3, 2026
2 business days (counted)
Running total: 6 of ? biz days used
155d
▶ Clock Running
Status: 05-Tech-Off-Site
Jan 3 → Aug 14, 2026
155 business days (counted)
Running total: 161 of ? biz days used
Created: Dec 23, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 30 Ready for Scheduling ▶ Running 4 4
Dec 30 → Dec 30 Assigned ▶ Running 0 4
Dec 30 → Jan 3 Scheduled ▶ Running 2 6
Jan 3 → Aug 14 05-Tech-Off-Site ▶ Running 155 161
Dispatch 0.0d
Coordinators 7.2d
⚠ Overdue
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Created: Dec 23, 2025 Due: Jan 30, 2026 (196 days overdue)
📅
161.8 days Total Age
⏱️
5.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00549632
PM on approx 16 Ferno 59T Stair Chairs
Closed
Q-00031459 Approx 16 PM's needed on Ferno 59T Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32055
Priority
High
Origin
Phone
Reason
New Case
Contact
DANIEL WATSON
Owner
Sherry Reich
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01327760 (current) 05-Tech-Off-Site
Preventive Maintenance • Scott R Roberts
Created: Dec 23, 2025
On Track
05-Tech-Off-Site • 233 days old
🚨
Primary Delay 5.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
2.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


12/23/2025 LHill-spoke with Daniel Watson 513-591-5033.

Scheduling ahead needed: Yes 


Certain day or time: M-F 7:00 AM- 4:00 PM.  


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No  


⚠️ Problem Description
Q-00031459 Approx 16 PM's needed on Ferno 59T Stair Chairs https://www.ebiotrack.com/inspection.php?iid=32055

Timeline

📞
Case Linked Dec 8, 9:09 AM
Case Number: 00549632
Subject: PM on approx 16 Ferno 59T Stair Chairs
Status: Closed
🚨 12.0 business days
📋
▶
2 Work Order Created Dec 23, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
4 Status: Assigned Dec 30, 5:31 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-02T16:30:00.000+0000, 2026-01-02T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-02T16:15:00.000+0000
⏳ 2.8 business days
⏱️
▶
2 19x Labor Added Jan 2, 9:26 PM
19x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 3d 3h

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00549632
Closed

ℹ️ Work Order Details

Status
05-Tech-Off-Site
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Jan 2, 11:15 AM
Created
Dec 23, 10:59 AM
Invoice #
N/A

Work Details (19)

Name Type Status Qty Amount Date
WL-03052957 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052952 Labor Open 0.58333333333333 $82.00 Jan 2, 9:26 PM
WL-03052953 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052954 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052955 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052956 Labor Open 0.33333333333333 $82.00 Jan 2, 9:26 PM
WL-03052944 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052945 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052946 Labor Open 0.58333333333333 $82.00 Jan 2, 9:26 PM
WL-03052947 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052948 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052949 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052950 Labor Open 0.66666666666667 $82.00 Jan 2, 9:26 PM
WL-03052951 Labor Open 0.5 $82.00 Jan 2, 9:26 PM
WL-03052959 Parts Open 1 $91.43 Jan 2, 9:26 PM
WL-03052960 Parts Open 1 $203.00 Jan 2, 9:26 PM
WL-03052961 Parts Open 1 $17.00 Jan 2, 9:26 PM
WL-03052962 Parts Open 1 $116.00 Jan 2, 9:26 PM
WL-03052958 Parts Open 1 $225.00 Jan 2, 9:26 PM

Details