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WO-01327762 ↗ ServiceMax

CINCINNATI FIRE DEPARTMENT • Repair • P7

📍 Cincinnati Fire Department — 3001 Spring Grove Ave, Cincinnati OH, 45225

Dec 23, 2025 → Jan 2, 2026

✅ Completed
P7 7 business days from creation
Target: Jan 1, 2026
🕐 Clock stopped: Completed (Jan 3)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 0.6d
Coordinators 9.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.6 days
Coordinators
9.0 days
Over SLA
Billing
0.0 days
Created: Dec 23, 2025 Due: Jan 5, 2026 Completed: Jan 3, 2026 (2 days early)
📅
9.0 days Total Age
⏱️
4.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
6.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00549634
additional units repairs needed
Closed
Q-00031460 Ferno 59T 16N-349655 Parts needed: Telescoping handle 0905837 gas shock 2310139 59T EZ Glide backrest panel 2390551 bushing, backrest extension 8484618 Cap, backrest frame 8484617 kwik clip 0314002 Ferno 59T L-802495 Parts needed: Bottom Frame cap 8484632 ankle restraint 0821973 kwik clip 0314002 Ferno 59T L-801809 Parts needed: 1 telescoping handle 0905837 2 x 4” casters for the front 2748078 1 gas spring 2310139
Priority
High
Origin
Phone
Reason
New Case
Contact
DANIEL WATSON
Owner
Sherry Reich
Created
Dec 8, 2025
Work Orders from this Case (3)
WO-01327762 (current) Invoiced
Repair • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327764 Invoiced
Repair • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327768 Invoiced
Repair • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay 4.6 days stuck in "Scheduled"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.1d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 LHill-called 513-591-5033 spoke with Daniel Watson. He confirmed that 1/2 with tech arrival between 8-10.


12/29/2025 LHill-tracked parts-Delivered OnSaturday, December 27 at 11:47 A.M. at Front Door

🔧 Work Performed
replaced broken kwik clip harness; cracked backrest; and bent/damaged telescoping handle
🔍 Technician Findings
telescoping handle bent/damaged; Plastic backrest cracked; Kwik clip chest harness broke
⚠️ Problem Description
Q-00031460 Ferno 59T 16N-349655 Parts needed: Telescoping handle 0905837 gas shock 2310139 59T EZ Glide backrest panel 2390551 bushing, backrest extension 8484618 Cap, backrest frame 8484617 kwik clip 0314002 https://www.ebiotrack.com/workorder.php?wo=70533
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Dec 8, 9:16 AM
Case Number: 00549634
Subject: additional units repairs needed
Status: Closed
🚨 12.0 business days
📋
▶
2 Work Order Created Dec 23, 11:03 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Dec 23, 11:26 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 20m
📅
Status: Ready for Scheduling by Audrey Tharp Dec 23, 3:58 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4h 32m
👷
▶
2 Technician Assigned Dec 23, 6:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 22m
⏳ 3.7 business days
🔩
4x Parts Added Dec 26, 2:10 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 2:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-02T13:15:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Jan 2, 9:00 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 6h, 0m
⏳ 1.4 business days
📄
▶
3 Status: Ready to Bill Jan 5, 5:06 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Jan 9, 12:48 PM
Invoice Number: SM-250530

Bottlenecks

Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00549634
Closed
📦
Parts Order 00087193
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Jan 2, 8:15 AM
Created
Dec 23, 11:03 AM
Invoice #
SM-250530

Work Details (6)

Name Type Status Qty Amount Date
WL-03048070 Parts Open 1 $203.00 Dec 26, 2:10 PM
WL-03048072 Parts Open 1 $117.00 Dec 26, 2:10 PM
WL-03048075 Parts Open 1 $116.00 Dec 26, 2:10 PM
WL-03048076 Expenses Open 1 $19.43 Dec 26, 2:10 PM
WL-03052923 Labor Open 0.083333333333333 $0.00 Jan 2, 9:00 PM
WL-03052924 Labor Open 0.33333333333333 $65.00 Jan 2, 9:00 PM

Details