Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327788 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 23, 2025 → Jan 14, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Jan 13)
✓ SLA Met (352d early)
Dispatch 1.9d
Coordinators 15.1d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
15.1 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Jan 14, 2026 (351 days early)
📅
16.9 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 9, 2026
Visit 2 Jan 12, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553793
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Dec 23, 2025
Work Orders from this Case (1)
WO-01327788 (current) Invoiced
FCO • Derick Velazquez
Created: Dec 23, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
2.1d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 ALuman - dispatch to Derick to close. see below notes

12/9/25: KC - Emailed Fady_ FCO69 was device corrected by Derick on 10/20/25. His vent info screen on FCO69 shows the correct Power Mgmt in the device and I have attached it. Can you please have FCO66 WO-140165539 closed with this information. 



Service Type : Onsite Service

Hours Needed for Follow Up : 2

🔧 Work Performed
FCO66 IMPLEMENTED
🔍 Technician Findings
FCO66 IMPLEMENTED
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Dec 23, 10:56 AM
Case Number: 00553793
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 23, 11:49 AM
Work Order: WO-01327788
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Dec 24, 8:12 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20h 23m
🚨 13.0 business days
👷
▶
3 Technician Assigned Jan 9, 3:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 7h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-16T17:00:00.000+0000
⏳ 1.0 business days
✔️
Status: Completed by Derick Velazquez Jan 10, 7:25 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 4h
⏱️
▶
2 Labor Added Jan 10, 8:45 PM
Labor Added → Status: Scheduled
🗓️
Status: Scheduled by Derick Velazquez
From: Completed
To: Scheduled
Duration in Previous: 1h 21m
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Jan 13, 12:21 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 2d 3h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Jan 14, 1:28 PM
From: Completed
To: Closed
Duration in Previous: 1d 13h
⏱️
Labor Added Jan 15, 11:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 11:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 58m
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 2m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00553793
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Jan 16, 12:00 PM
Created
Dec 23, 11:49 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03060875 Labor Open 1.5 $0.00 Jan 10, 8:45 PM
WL-03062815 Labor Open 0.25 $0.00 Jan 13, 12:21 AM
WL-03062816 Labor Open 0.5 $142.50 Jan 13, 12:21 AM
WL-03062817 Labor Open 0.25 $155.00 Jan 13, 12:21 AM
WL-03066128 Labor Open 0.016666666666667 $38.00 Jan 15, 11:18 AM

Details