3/12 MOwens Replied back and confirmed reschedule for 3/20.
3/11 MOwens Sophia replied back that 3/20 works to reschedule the inspection at this location
2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is available for the tech.
2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 2pm.
🔧Work Performed
Performed annual equipment inspection (8 pcs). Worked with staff to find all equipment.
🔍Technician Findings
Perform annual equipment inspection.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
11 pcs
https://www.ebiotrack.com/inspection.php?iid=32052
📧
Email
Completed Mar 12, 2026
3/12 MOwens Replied back and confirmed reschedule for 3/20.
📧
Email
Completed Mar 11, 2026
3/11 MOwens Sent email to Sophia about rescheduling this location for another day in March since he was no able to complete on 3/9.
📞
Call
Completed Feb 23, 2026
2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is availalle for the tech.
📞
Call
Completed Feb 10, 2026
2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 2pm.
📅
WO-01327813 - Inspection - DD: 2/27/2026 - - Philadelphia - PHMC House of Passage
Mar 20, 2026 11:00am – 11:30am
Work Order: WO-01327813
Account: PHMC - Public Health Management Corporation
Customer Case Number:
Location: PHMC House of Passage
Address: 48th and Market, 3rd floor, Philadelphia, PA 19139
Manufacturer:
Model #:
Serial #:
Contact Name: Sophia Figgs-Riley
Contact Phone: 267-315-7608
C
Timeline
📞
Case Linked Dec 23, 6:00 AM
Case Number:00553708
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 23, 12:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 23, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:15m
🚨33.0 business days
🗓️
▶
2
Status: Scheduled Feb 10, 5:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-24T19:00:00.000+0000
⚠️8.9 business days
📅
Dispatch Scheduled by Melissa OwensFeb 23, 11:47 AM
Scheduled For:2026-03-09T18:00:00.000+0000
🚨13.0 business days
🔄
Status: Reschedule by Melissa OwensMar 11, 4:46 PM
From:Scheduled
To:Reschedule
Duration in Previous:28d 22h
📅
▶
2
Dispatch Scheduled Mar 12, 10:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Reschedule
To:Scheduled
Duration in Previous:17h 43m
⚠️7.0 business days
🔧
Status: Tech On Site by Philip KrogstadMar 20, 9:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 22h
⏱️
▶
2
3x Labor Added Mar 20, 10:00 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:41m
🏁
Status: Closed by Philip KrogstadMar 20, 6:41 PM
From:Completed
To:Closed
Duration in Previous:8h 39m
⏳1.7 business days
📄
▶
2
Status: Ready to Bill Mar 23, 12:21 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257260
Bottlenecks
Assigned
Duration: 32.8 business days (threshold: 4.0 business hours)
Exceeded by 32.3 business days
Scheduled
Duration: 20.2 business days (threshold: 2.0 business days)
Exceeded by 18.2 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)