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← WO Overview

WO-01327835 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Jefferson Health — 18 East Laurel Rd, Stratford NJ, 08084

Dec 23, 2025 → May 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 8, 2026
✗ SLA Missed (80 biz days late)
Active: 90 biz days
🕐 Clock stopped: Canceled (May 4, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Jan 8, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 14 of ? biz days used
76d
▶ Clock Running
Status: Assigned
Jan 14 → May 4, 2026
76 business days (counted)
Running total: 90 of ? biz days used
Created: Dec 23, 2025 Canceled: May 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Jan 8 Ready for Scheduling ▶ Running 9 10
Jan 8 → Jan 9 Scheduled ▶ Running 1 11
Jan 9 → Jan 9 Entered ▶ Running 0 11
Jan 9 → Jan 14 Ready for Scheduling ▶ Running 3 14
Jan 14 → May 4 Assigned ▶ Running 76 90
Dispatch 1.6d
Coordinators 91.6d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Coordinators
91.6 days
Over SLA
Created: Dec 23, 2025 Due: Jan 8, 2026 Completed: May 4, 2026 (115 days late)
📅
90.6 days Total Age
⏱️
76.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
88.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553890
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by Philips ASP EMSAR. Failed Service/AECM pretest.
Priority
High
Origin
Email
Reason
New Case
Contact
Mark Denney
Owner
Shelby Robinson
Created
Dec 23, 2025
Work Orders from this Case (1)
WO-01327835 (current) Canceled
Repair • Michael Steencken
Created: Dec 23, 2025
Behind Schedule - Needs Attention
Canceled • 235 days old
🚨
Primary Delay 76.1 days stuck in "Assigned"
⏱️
Total Delay 88.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
13.5d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Assigned
76.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 RArnold - Michael Steencken completed FCO on 4/30/2026. This EWO is no longer needed.

04/29/2026 - ARuby - Sent email to Fady with repair list for this site. He said he would follow up with POC on the quote to get a PO. PWO canceled

04/20/2026 - ARuby - New quote has been sent. FU with michael to work on quote with customer


04/17/2026 - ARuby - PWO canceled. Sent FU email to michael, Fady and Doug to get an update on new case request.

04/02/2026 - ARuby - Emailed Fady attaching customer PO requesting new PWO and case be created.

03/04/2026 SRobinson- PWO canceled.

02/18/2026 RArnold -Emailed customer to get update on how he wants to proceed with repair.

02/10/2026 RFosbury PWO is canceled.

01/14/2026 RFosbury assigned to FSE, pending quote

1/09/2025 RFosbury - still pending quote and PO.

1/08/2025 RFosbury - called Mark Denney and confirmed Mike onside Jan 15th

12/26/2025 RFosbury - Sending email to Mark Denney @ mark.denney@gehealthcare.com offering Mike S to return 1/6/2026

⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by Philips ASP EMSAR. Failed Service/AECM pretest.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 23, 1:35 PM
Case Number: 00553890
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 23, 2:07 PM
Work Order: WO-01327835
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Rich Fosbury Dec 24, 11:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21h 12m
🚨 10.0 business days
👷
▶
3 Technician Assigned Jan 8, 10:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-15T05:00:00.000+0000, 2026-01-15T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 23h
📅
Dispatch Scheduled by Rich Fosbury Jan 9, 8:56 AM
Scheduled For: 2026-01-15T13:00:00.000+0000
🆕
Status: Entered by Rich Fosbury Jan 9, 3:01 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 4h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 14, 6:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 76.7 business days
🚫
Status: Canceled by Rebecca Arnold May 4, 10:24 AM
From: Assigned
To: Canceled
Duration in Previous: 109d 15h

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Assigned
Duration: 76.1 business days (threshold: 4.0 business hours)
Exceeded by 75.6 business days

🔗 Related Artifacts

📞
Case 00553890
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
N/A
Created
Dec 23, 2:07 PM
Invoice #
N/A

Details