Detailed work order timeline, KPIs, and analysis
Crossover Health Management Services • Virtual Tech - Field Repair • P3
📍 Cross Health Medical Group - Fidelity Covington, KY — 100 Magellan Way (Ground Floor West Wing), Covington KY, 41015
Dec 23, 2025 → Feb 17, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 23 → Dec 23 | Created | ▶ Running | 0 | 0 / 3 |
| Dec 23 → Dec 23 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Dec 23 → Dec 29 | Assigned | ▶ Running | 3 | 3 / 3 |
| Dec 29 → Dec 29 | Entered | ▶ Running | 0 | 3 / 3 |
| Dec 29 → Dec 29 | Ready for Scheduling | ▶ Running | 0 | 3 / 3 |
| Dec 29 → Dec 30 | Assigned | ▶ Running | 1 | 4 / 3 |
| Dec 30 → Jan 12 | Scheduled | ▶ Running | 8 | 12 / 3 |
| Jan 12 → Jan 13 | Tech On Site | ▶ Running | 1 | 13 / 3 |
| Jan 13 → Jan 13 | Incomplete | ▶ Running | 0 | 13 / 3 |
| Jan 13 → Jan 13 | Completed | ▶ Running | 0 | 13 / 3 |
| Jan 13 → Jan 14 | Closed | ▶ Running | 1 | 14 / 3 |
| Jan 14 → Feb 11 | Incomplete | ▶ Running | 19 | 33 / 3 |
| Feb 11 → Feb 16 | Reschedule | ▶ Running | 2 | 35 / 3 |
| Feb 16 → Feb 16 | Assigned | ▶ Running | 0 | 35 / 3 |
| Feb 16 → Feb 17 | Scheduled | ▶ Running | 1 | 36 / 3 |
| Feb 17 → Feb 18 | Tech On Site | ▶ Running | 1 | 37 / 3 |
2/16/2026 CRamen spoke to Erik Krievs and scheduled for tomorrow Tuesday 2/17/2026 with tech arrival between 11-1. Tech Robert Franco Jackson. Contact franco.jackson@emsar.com 513-430-9927
2/16/2026 CRamen LYoder in scheduling chat said we can send Franco.
2/16/26 RBerry- Updated due date per response from VT that tech needs to return to site and complete the steps listed in special instructions.
2/26/2026 CRamen Chattered Wendy inquiring about parts. Wendys response: @Charles Ramen After working with the manf they will be sending parts if needed but requested the tech return and complete the steps listed in special instructions.
2/13/2026 CRamen left a vm for a returned call to see if parts were ordered/received so we can schedule repair.
1/27 Wargueta emailed/called manf for parts needed
1/14 WArgueta placed WO in incomplete and reached out to manf for part numbers
12/30/2025 CRamen Logged email scheduling for Monday 1/12/2026 with tech arrival between 9-11am. Facility could only do Mondays or Fridays and next available was 1/12
12/29/2025jsells
Hi Melissa - this should be for our health clinic at Fidelity in Covington, Kentucky.
12/29/25 RBerry- Emailed Erik Krievs to schedule for 12/30/25 with arrival time between 9-11AM. Waiting for confirmation. See logged email.
12/29/25 RBerry- LM with Erik Krievs to discuss scheduling. Could not log call in RC. Logged call manually.
12/29 KHardison - Updated location.
12/29 MOwens Erik replied back to the email that this location is in Covington KY not Durham NC
12/26 MOwens Sent email to Erik asking for good dates to schedule the visit for next week.
12/23 MOwens Called to speak to Erik Krievs. Left a vm for him to call back about scheduling the visit.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03062725 | Labor | Open | 2.6666666666667 | $0.00 | Jan 12, 9:59 PM |
| WL-03062726 | Labor | Open | 1.3833333333333 | $178.50 | Jan 12, 9:59 PM |
| WL-03062727 | Travel | Open | 125 | - | Jan 12, 9:59 PM |
| WL-03109716 | Labor | Open | 0.5 | $59.50 | Feb 17, 10:28 PM |
| WL-03109717 | Labor | Open | 1.25 | $148.75 | Feb 17, 10:28 PM |
| WL-03109718 | Labor | Open | 0.75 | $89.25 | Feb 17, 10:28 PM |
| WL-03109719 | Travel | Open | 16 | - | Feb 17, 10:28 PM |
| WL-03109720 | Travel | Open | 26 | - | Feb 17, 10:28 PM |