Asset ID: ?
Serial no.: V2754004
Problem Type: Autoclave is showing code (C983). It is stating to unplug and re plug unit, making the autoclave run the heating cycle multiple time and in turn is burning the packages.
Midmark M11
12/29 MOwens Lauren called and spoke to the FSE and the visit is scheduled for Today around 1pm.
12/24 MOwens Sent an email to Kari Branson the Asst practice manager asking when they are open during the holidays so the repair visit can be scheduled.
🔧Work Performed
Technician Findings upon arrival: Unit not performing true -code 983
What caused the issue: Uni not performing true
Actions Taken/Work Performed: Ran cycle, errored out, made adjustments to door spring , ran cycle performed true, checked in with support ,Brian, agreed
Final Resolution: Unit performs true , Returned unit to service
🔍Technician Findings
Asset ID: 13355451
Technician Findings upon arrival: Unit not performing true -code 983
What caused the issue: Uni not performing true
Actions Taken/Work Performed: Ran cycle, errored out, made adjustments to door spring , ran cycle performed true, checked in with support ,Brian, agreed
Final Resolution: Unit performs true , Returned unit to service
⚠️Problem Description
Asset ID: ?
Serial no.: V2754004
Problem Type: Autoclave is showing code (C983). It is stating to unplug and re plug unit, making the autoclave run the heating cycle multiple time and in turn is burning the packages.
Midmark M11 https://www.ebiotrack.com/workorder.php?wo=70548
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📞
Call
Completed Dec 29, 2025
12/29 MOwens Lauren called and spoke to the FSE and the visit is scheduled for Today around 1pm.
📧
Email:Sono Bello Little Rock AR Midmark Autoclave Repair
Completed Dec 24, 2025
From: mowens@emsar.com
To: kabranson@sonobello.com
Kari
I received repair work orders for your 2 Midmark autoclaves having issues completing cycles. What are your hours coming up during the Holidays. Looking to schedule the repair visit when you are open.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http
📅
WO-01327890 - Virtual Tech - Field Repair - Little Rock - AR - Little Rock
Dec 29, 2025 1:00pm – 3:00pm
Work Order: WO-01327890
Account: Sono Bello
Customer Case Number:
Location: AR - Little Rock
Address: 17721 Chenal Parkway, Suite B-103, Little Rock, AR 72223
Manufacturer:
Model #:
Serial #:
Contact Name: Jeremy Kohl
Contact Phone: 425.202.1203
Contact Email: mer@sonobello.com
Due Date: 12/29/2
PDF
M11 54004
Dec 29, 2025
Timeline
📞
Case Linked Dec 23, 2:55 PM
Case Number:00553941
Subject:AR-Little Rock Autoclave
Status:Closed
📋
▶
2
Work Order Created Dec 23, 3:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 24, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 5m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Dec 29, 10:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-29T18:00:00.000+0000
🔧
Status: Tech On Site by Christopher CarrollDec 29, 12:28 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2h 0m
⏱️
Labor Added Dec 29, 4:15 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Christopher CarrollDec 29, 4:23 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 54m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 30, 5:07 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
⏳4.9 business days
📨
▶
2
Status: Invoice Pending Jan 5, 4:14 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250513
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)