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WO-01328013 ↗ ServiceMax

DIXON AMBULANCE DISTRICT • Preventive Maintenance • PSM

📍 Dixon Ambulance District — 305 S Ellen St, Dixon MO, 65459

Dec 24, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 27 biz days
Paused: 14 biz days
🕐 Clock stopped: Invoiced (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Dec 24 → Jan 15, 2026
14 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 22, 2026
3 business days (counted)
Running total: 4 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 30, 2026
6 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 10 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 17, 2026
11 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 21 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 24, 2025 Invoiced: Feb 25, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 L2 Screening ▶ Running 0 0
Dec 24 → Jan 15 Awaiting Parts ⏸ Paused 14 —
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1
Jan 16 → Jan 22 Assigned ▶ Running 3 4
Jan 22 → Jan 30 Scheduled ▶ Running 6 10
Jan 30 → Jan 30 Tech On Site ▶ Running 0 10
Jan 30 → Jan 30 05-Tech-Off-Site ▶ Running 0 10
Jan 30 → Feb 17 Scheduled ▶ Running 11 21
Feb 17 → Feb 17 Entered ▶ Running 0 21
Feb 17 → Feb 17 Assigned ▶ Running 0 21
Feb 17 → Feb 17 Scheduled ▶ Running 0 21
Feb 17 → Feb 17 Entered ▶ Running 0 21
Feb 17 → Feb 25 Scheduled ▶ Running 6 27
Dispatch 0.7d
Material Management 14.4d
Coordinators 29.6d
Field Work 1.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.7 days
Material Management
14.4 days
Over SLA
Coordinators
29.6 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.0 days
Created: Dec 24, 2025 Due: Jan 30, 2026 Completed: Feb 25, 2026 (25 days late)
📅
42.0 days Total Age
⏱️
14.4d in Awaiting Parts Longest Stage
🔄
18 transitions Status Changes
⚠️
34.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
43 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 30, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 25, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553994
L2 review
Closed
Q-00031746 Quote EMS T&M PM for the following equipment is due: 6500 Power-PRO XT 080140165 6500 Power-PRO XT 080341271 6500 Power-PRO XT 101240470 6506 Power-PRO XT 140439204 6500 Power-PRO XT 131241521 6500 Power-PRO XT 130640491 6506 Power-PRO XT 140439203 6390 Power-LOAD 170840952 6390 Power-LOAD 150439254 6390 Power-LOAD 1907003400014 6390 Power-LOAD 130339323 6390 Power-LOAD 1812003400364 6390 Power-LOAD 120840756 Stryker Stair Chair SN#: 040339074 Please quote customer for PM's on, 7 power cots 1 manual stairchair 6 Power-Load fasteners Power-Load billable PM parts 6 bronze bearings, 1 per Power-Load, 0081-439-000 12 ext. springs, 2 per Power-Load, 0038-895-000 Any further parts TBD if needed. https://www.ebiotrack.com/inspection.php?iid=32067
Priority
High
Origin
Email
Reason
New Case
Contact
Ethan Foster
Owner
Sherry Reich
Created
Dec 23, 2025
Work Orders from this Case (1)
WO-01328013 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Dec 24, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 14.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 34.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.6d / 1.0d SLA
Awaiting Parts
14.4d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
24.6d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
05-Tech-Off-Site
0.0d
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3 Kkelch- FSE rescheduled directly with the site for 2/17 between 9 and 11 am.

1/28 KKelch called Ethan to reschedule for 1/30 between 9 and 11 am due to winter storm affecting the area as requested by FSE. Customer confirmed. Call logged on WO-01328013

1/22 KKelch Ethan called me back to schedule for 1/27 between 9 and 11 am. Customer confirmed. Call logged on WO-01328013. Please call Ethan at 573-578-0574

1/19 KKelch called Ethan to schedule for 1/26 between 9 and 11 am. Left VM. 

12/24/25 SReich - The parts information was not put in the problem description, I added from the L2 Resolution.

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 080341271 - Asset ID: 13014433 Stryker Medical - 6390 Power-LOAD Serial #: 130339323 - Asset ID: 13014392 Stryker Medical - 6506 PowerPro Serial #: 140439204 - Asset ID: 13277331 Stryker Medical - 6390 Power-LOAD Serial #: 1812003400364 - Asset ID: 13014434 Stryker Medical - 6390 Power-LOAD Serial #: 120840756 - Asset ID: 13277334 Stryker Medical - 6500 PowerPro Serial #: 131241521 - Asset ID: 13014436 Stryker Medical - 6500 PowerPro Serial #: 130640491 - Asset ID: 13014391 Stryker Medical - 6506 PowerPro Serial #: 140439203 - Asset ID: 13014393 Stryker Medical - 6390 Power-LOAD Serial #: 150439254 - Asset ID: 13014394 Stryker Medical - 6390 Power-LOAD Serial #: 1907003400014 - Asset ID: 13277332 Stryker Medical - 6500 PowerPro Serial #: 101240470 - Asset ID: 13277333 Stryker Medical - 6500 PowerPro Serial #: 080140165 - Asset ID: 13014435 Stryker Medical - 6252 Stair-Pro Serial #: 040339074 - Asset ID: 13014437 Stryker Medical - 6390 Power-LOAD Serial #: 170840952 - Asset ID: 13277330
⚠️ Problem Description
Q-00031746 Quote EMS T&M PM for the following equipment is due: https://www.ebiotrack.com/inspection.php?iid=32067 6500 Power-PRO XT 080140165 6500 Power-PRO XT 080341271 6500 Power-PRO XT 101240470 6506 Power-PRO XT 140439204 6500 Power-PRO XT 131241521 6500 Power-PRO XT 130640491 6506 Power-PRO XT 140439203 6390 Power-LOAD 170840952 6390 Power-LOAD 150439254 6390 Power-LOAD 1907003400014 6390 Power-LOAD 130339323 6390 Power-LOAD 1812003400364 6390 Power-LOAD 120840756 Stryker Stair Chair SN#: 040339074 Please quote customer for PM's on, 7 power cots 1 manual stairchair 6 Power-Load fasteners Power-Load billable PM parts 6 bronze bearings, 1 per Power-Load, 0081-439-000 12 ext. springs, 2 per Power-Load, 0038-895-000 Any further parts TBD if needed.
📄 Description
Philips Healthcare Tempus ALS Defibrillator

Timeline

📞
Case Linked Dec 23, 4:29 PM
Case Number: 00553994
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Dec 24, 10:11 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 24, 3:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5h 11m
🚨 15.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Jan 15, 3:59 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 22d 0h
👷
▶
2 Technician Assigned Jan 16, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 55m
💵
Expenses Added Jan 16, 3:21 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 5:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-27T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 23, 9:58 AM
Scheduled For: 2026-01-28T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 28, 9:33 AM
Scheduled For: 2026-01-30T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Blake Ward Jan 30, 12:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
⏱️
▶
2 14x Labor Added Jan 30, 4:47 PM
14x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 4h 45m
🗓️
▶
2 Status: Scheduled Jan 30, 5:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-03T15:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 3, 11:36 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
🚨 10.0 business days
🆕
▶
3 Status: Entered Feb 17, 9:22 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYMQA5, Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-17T15:00:00.000+0000
🆕
▶
3 Status: Entered Feb 17, 4:03 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-25T15:00:00.000+0000
⏳ 5.0 business days
⏱️
2x Labor Added Feb 23, 8:55 AM
Type: Labor
Status: Open
Qty: 2.5
⏳ 3.0 business days
🔧
Status: Tech On Site by Blake Ward Feb 25, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 19h
⏱️
▶
3 9x Labor Added Feb 25, 8:46 PM
9x Labor Added → 17x Labor Added → Status: 04-Scheduled
⏱️
17x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 1.25, 1.8333333333333, 110, 1.4166666666667
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 8h 50m
🏁
Status: Closed by Ben Saur Feb 25, 8:58 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 7m
⏳ 3.4 business days
📄
▶
4 Status: Ready to Bill Mar 2, 3:21 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 2m
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton Mar 2, 3:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 109.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255373

Bottlenecks

Awaiting Parts
Duration: 14.4 business days (threshold: 3.0 business days)
Exceeded by 11.4 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553994
Closed
📦
Parts Order 00087313
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Blake Ward
Scheduled
Feb 25, 10:00 AM
Created
Dec 24, 10:11 AM
Invoice #
SM-255373

Work Details (43)

Name Type Status Qty Amount Date
WL-03068330 Expenses Open 1 $23.34 Jan 16, 3:21 PM
WL-03085628 Labor Open 0.75 $205.00 Jan 30, 4:47 PM
WL-03085627 Labor Open 0.75 $205.00 Jan 30, 4:47 PM
WL-03085629 Labor Open 1.25 $246.00 Jan 30, 4:47 PM
WL-03085630 Labor Open 1.5 $500.00 Jan 30, 4:47 PM
WL-03085631 Travel Open 95 $0.00 Jan 30, 4:47 PM
WL-03085632 Labor Open 2 $0.00 Jan 30, 4:47 PM
WL-03085633 Travel Open 95 $0.00 Jan 30, 4:47 PM
WL-03085634 Labor Open 0.25 $32.50 Jan 30, 4:47 PM
WL-03085626 Labor Open 1.5 $246.00 Jan 30, 4:47 PM
WL-03085639 Parts Open 2 $20.76 Jan 30, 4:47 PM
WL-03085637 Parts Open 1 $10.38 Jan 30, 4:47 PM
WL-03085638 Parts Open 1 $21.29 Jan 30, 4:47 PM
WL-03085636 Parts Open 1 $21.29 Jan 30, 4:47 PM
WL-03085635 Parts Open 1 $10.38 Jan 30, 4:47 PM
WL-03115892 Labor Open 2.5 $0.00 Feb 23, 8:55 AM
WL-03115891 Labor Open 2.5 $0.00 Feb 23, 8:55 AM
WL-03120345 Labor Open 1.5 $246.00 Feb 25, 8:46 PM
WL-03120344 Labor Open 0.75 $205.00 Feb 25, 8:46 PM
WL-03120346 Labor Open 0.75 $205.00 Feb 25, 8:46 PM
WL-03120347 Labor Open 0.75 $205.00 Feb 25, 8:46 PM
WL-03120348 Labor Open 0.5 $82.00 Feb 25, 8:46 PM
WL-03120349 Labor Open 1.75 $0.00 Feb 25, 8:46 PM
WL-03120350 Travel Open 93 $0.00 Feb 25, 8:46 PM
WL-03120351 Labor Open 1.75 $500.00 Feb 25, 8:46 PM
WL-03120352 Travel Open 93 $0.00 Feb 25, 8:46 PM
WL-03120369 Labor Open 0.75 $205.00 Feb 25, 8:50 PM
WL-03120370 Labor Open 1.25 $246.00 Feb 25, 8:50 PM
WL-03120371 Labor Open 0.75 $205.00 Feb 25, 8:50 PM
WL-03120372 Labor Open 1.25 $246.00 Feb 25, 8:50 PM
WL-03120373 Labor Open 1.8333333333333 $0.00 Feb 25, 8:50 PM
WL-03120374 Travel Open 110 $0.00 Feb 25, 8:50 PM
WL-03120375 Labor Open 1.8333333333333 $0.00 Feb 25, 8:50 PM
WL-03120376 Travel Open 110 $0.00 Feb 25, 8:50 PM
WL-03120368 Labor Open 1.4166666666667 $246.00 Feb 25, 8:50 PM
WL-03120378 Parts Open 2 $23.36 Feb 25, 8:51 PM
WL-03120379 Parts Open 2 $23.36 Feb 25, 8:51 PM
WL-03120380 Parts Open 1 $21.29 Feb 25, 8:51 PM
WL-03120381 Parts Open 1 $21.29 Feb 25, 8:51 PM
WL-03120382 Parts Open 2 $23.36 Feb 25, 8:51 PM
WL-03120383 Parts Open 1 $21.29 Feb 25, 8:51 PM
WL-03120384 Parts Open 2 $23.36 Feb 25, 8:51 PM
WL-03120377 Parts Open 1 $21.29 Feb 25, 8:51 PM

Details