sent Page an email asking to confirm the delivery date 12/23
Closed
Jacob Henson (off-site) cell 727-296-4950
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 2/19/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Ship Date:
Delivery Date: 2/10/2025
Installation Date: 2/11/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
WI-ST-345 Higi Green Installation Process.pdf"
2.18.26 hshaw - missing Kiosk ID# on the Installation checklist
2/5/25 AJinerson - Discussed w/ tech sup and was informed that EMSAR tech no longer available to service install due to still working on project and not to be pulled from project. This will need to go to WM. Returning to Dispatch to clear tech name and reassign to WM.
2/2/26 AJinerson - Called and confirmed with Jacob Henson to schedule tech visit for install on Weds. 2/11 with eta between 10am-12pm.
Ready Date 2/5/2026 BA
🔧Work Performed
Installed power cord, booted and tested. Left key and documentation at Pharmacy POS. No staff onsite
🔍Technician Findings
Unit had been unpacked and was powered down
⚠️Problem Description
Special Instructions: Jacob Henson (off-site) cell 727-296-4950
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 2/19/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Jacob Henson (off-site) cell 727-296-4950
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 2/19/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Ship Date:
Delivery Date: 2/10/2025
Installation Date: 2/11/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
WI-ST-345 Higi Green Installation Process.pdf"
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 11, 2026
Install is complete and the kiosk is working as expected.
Kiosk ID 107784
📋
Outbound to +17272964950
Completed Feb 2, 2026
2/2/26 AJinerson - Called and confirmed with Jacob Henson to schedule tech visit for install on Thurs. 2/12 with eta between 10am-12pm.
Jan 29, 2026 2:49pm
Hi @Hannah Shaw, photos have been uploaded to the work order. Thx!
Feb 5, 2026 1:45pm
@Jessica Foley Hi Jessica! This Install was originally assigned to an EMSAR tech but we just received notice that he is unable to cover this now. We have reassigned and sent to WM for 2/11. Thank you! CC @Mark Franks
Feb 25, 2026 12:10am
@Jessica Foley please assist to add SN# and kiosk ID# to the Installation checklist. I'm having issue with Adobe.