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WO-01328045 ↗ ServiceMax

PARTS SOURCE • Parts Sale • PSM

📍 Bed Doctor — 1217 Dawnwood Dr, Galt CA, 95632-3724

Dec 24, 2025 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (18 biz days late)
Active: 23 biz days
Paused: 30 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Dec 24 → Feb 9, 2026
30 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Mar 13, 2026
23 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Dec 24, 2025 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Assigned ▶ Running 0 0
Dec 24 → Dec 24 L2 Screening ▶ Running 0 0
Dec 24 → Feb 9 Awaiting Parts ⏸ Paused 30 —
Feb 9 → Mar 13 Ready for Scheduling ▶ Running 23 23
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 30.9d
Coordinators 23.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
30.9 days
Over SLA
Coordinators
23.9 days
Over SLA
Billing
0.0 days
Created: Dec 24, 2025 Due: Jan 23, 2026 Completed: Mar 13, 2026 (48 days late)
📅
53.9 days Total Age
⏱️
30.9d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
53.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554040
PARTS SOURCE (parts order) * PO correct, no quote needed
Closed
Part #1901144 WHEEL WITH BEARINGS Quantity 4 $101.43/$405.72
Priority
Standard
Origin
Email
Reason
New Case
Contact
Parts Source
Owner
Jessica Sells
Created
Dec 23, 2025
Work Orders from this Case (1)
WO-01328045 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Dec 24, 2025 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 234 days old
🚨
Primary Delay 30.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 53.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
30.9d / 3.0d SLA
Ready for Scheduling
23.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Part #1901144 WHEEL WITH BEARINGS Quantity 4 $101.43/$405.72

Timeline

📞
Case Linked Dec 23, 9:06 PM
Case Number: 00554040
Subject: PARTS SOURCE (parts order) * PO correct, no quote needed
Status: Closed
📋
▶
2 Work Order Created Dec 24, 11:36 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 24, 11:44 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
🚨 31.0 business days
📅
▶
2 Status: Ready for Scheduling Feb 9, 11:53 AM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 4, 1
🚨 23.8 business days
📦
▶
2 Status: Awaiting Parts Mar 13, 7:47 AM
Status: Awaiting Parts → Status: Closed
🏁
Status: Closed by Rhonnie Reeves
From: Awaiting Parts
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Mar 18, 12:07 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-256831

Bottlenecks

Awaiting Parts
Duration: 30.9 business days (threshold: 3.0 business days)
Exceeded by 27.9 business days
Ready for Scheduling
Duration: 23.9 business days (threshold: 1.0 business days)
Exceeded by 22.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00554040
Closed
📦
Parts Order 00087281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
N/A
Technician
Customer Part Sale
Scheduled
N/A
Created
Dec 24, 11:36 AM
Invoice #
SM-256831

Work Details (2)

Name Type Status Qty Amount Date
WL-03097591 Parts Open 4 $405.72 Feb 9, 11:58 AM
WL-03097592 Expenses Open 1 $26.09 Feb 9, 11:58 AM

Details