Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328070 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Barett Distribution — 35 United Drive, W. Bridgewater MA, 02379

Dec 24, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 160 biz days
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 5, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 7 of ? biz days used
153d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Aug 16, 2026
153 business days (counted)
Running total: 160 of ? biz days used
Created: Dec 24, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 1
Dec 26 → Jan 5 Scheduled ▶ Running 5 6
Jan 5 → Jan 6 Entered ▶ Running 1 7
Jan 6 → Aug 16 Ready for Scheduling ▶ Running 153 160
Dispatch 2.7d
Coordinators 5.9d
On Track
Dispatch
2.7 days
Over SLA
Coordinators
5.9 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 (137 days left)
📅
160.5 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554168
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Michael Nigrelli
Owner
Shelby Robinson
Created
Dec 24, 2025
Work Orders from this Case (1)
WO-01328070 (current) Ready for Scheduling
FCO
Created: Dec 24, 2025
At Risk - Monitor Closely
Ready for Scheduling • 234 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.7d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 ARoosa - Devices completed, Do not cancel WO

06/30/2026 MKlose- devices completed. Do not cancel WO

06/18/2026 YEspino Per Fady, Do not cancel this WO

06/02/2026 mklose Per Fady, Do not cancel this WO

05/22/2026 mklose reached out to verify all devices completed

05/07/2026 mklose all devices on case are completed. will reach out to Fady about closing WO

04/23/2026 ARoosa - Per previous notes DO not cancel this WO

04/14/2026 YEspino per previous notes Do not cancel this WO.

03/20/2026 MHamersley - per previous notes: do not cancel this wo

02/24/2026 MNewman - Per Fady, Do not cancel this WO

01/09/2026 MNewman - all devices on case complete

01/05/2026 Mklose per April this WO needs to be cancelled "I did not initiate the WO, there are not part on it, and i do not need the WO anymore"

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
▶
2 Case Linked Dec 24, 3:13 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01328070
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
▶
4 Status: Ready for Scheduling Dec 26, 11:31 AM
Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-24T06:00:00.000+0000, 2025-12-24T00:00:00.000+0000, 2025-12-24T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
⚠️ 6.0 business days
🆕
Status: Entered by Megan Klose Jan 5, 5:08 PM
From: Scheduled
To: Entered
Duration in Previous: 10d 5h
📅
Status: Ready for Scheduling by Cristina Everetts Jan 6, 8:29 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15h 21m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📞
Case 00554168
Closed

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 24, 3:18 PM
Invoice #
N/A

Details