Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328096 ↗ ServiceMax

Atrius Health • Calibration • PSM

📍 Atrius Health - Quincy — 1250 Hancock st, Quincy MA, 02169

Dec 26, 2025 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (42 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 2 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 30 → Mar 5, 2026
44 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 26, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 30 Ready for Scheduling ▶ Running 2 2
Dec 30 → Dec 30 Assigned ▶ Running 0 2
Dec 30 → Mar 5 Scheduled ▶ Running 44 46
Dispatch 0.0d
Coordinators 48.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Billing
0.0 days
Created: Dec 26, 2025 Due: Feb 27, 2026 Completed: Mar 5, 2026 (5 days late)
📅
47.0 days Total Age
⏱️
45.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00554196
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - Infusion Pump 4 pieces https://www.ebiotrack.com/inspection.php?iid=32079
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louise Nevin
Owner
Sherry Reich
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328096 (current) Invoiced
Calibration • Nick O'Neill
Created: Dec 26, 2025 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 45.0 days stuck in "Scheduled"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
45.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KSmith -- FSE is still snowed in due to the blizzard that hit the area. Rescheduled for 3/2-3/4 with Louise

12/30 KSmith -- Scheduled for 2/23-2/24 with Louise. 9-11am on WO-01318622

🔧 Work Performed
Semi-Annual Equipment Calibration Service - Infusion Pump
🔍 Technician Findings
Semi-Annual Equipment Calibration Service - Infusion Pump All Labor/Travel have been entered into WO-01318622 Infusion pumps were in same Facility as WO-01318622
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - Infusion Pump 4 pieces https://www.ebiotrack.com/inspection.php?iid=32079

Timeline

📞
Case Linked Dec 25, 12:01 AM
Case Number: 00554196
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 26, 8:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 30, 10:30 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T14:00:00.000+0000
🚨 37.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 23, 10:31 AM
Scheduled For: 2026-02-24T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 9:34 AM
Scheduled For: 2026-03-02T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 4:18 PM
Scheduled For: 2026-03-02T16:00:00.000+0000
⚠️ 8.0 business days
✔️
Status: Completed by Nick O'Neill Mar 5, 5:01 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 65d 6h, 0m
⏳ 2.9 business days
⏱️
2x Labor Added Mar 9, 2:40 PM
Type: Labor
Status: Open
Qty: 1
📄
▶
3 Status: Ready to Bill Mar 9, 2:48 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256026

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00554196
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
Nick O'Neill
Scheduled
Mar 2, 11:00 AM
Created
Dec 26, 8:22 AM
Invoice #
SM-256026

Work Details (2)

Name Type Status Qty Amount Date
WL-03136040 Labor Open 1 $360.00 Mar 9, 2:40 PM
WL-03136041 Labor Open - $75.00 Mar 9, 2:40 PM

Details