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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328099 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Kenmore — 133 Brookline Ave, Boston MA, 02215

Dec 26, 2025 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 2 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 30, 2026
21 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 24 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 17, 2026
10 business days (counted)
Running total: 34 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 30 Ready for Scheduling ▶ Running 2 2
Dec 30 → Dec 30 Assigned ▶ Running 0 2
Dec 30 → Jan 30 Scheduled ▶ Running 21 23
Jan 30 → Jan 30 Tech On Site ▶ Running 0 23
Jan 30 → Jan 31 Tech Off Site ▶ Running 0 23
Jan 31 → Feb 2 Reschedule ▶ Running 1 24
Feb 2 → Feb 2 Entered ▶ Running 0 24
Feb 2 → Feb 2 Assigned ▶ Running 0 24
Feb 2 → Feb 17 Scheduled ▶ Running 10 34
Dispatch 0.0d
Coordinators 36.4d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.4 days
Over SLA
Field Work
1.1 days
Created: Dec 26, 2025 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
34.1 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
32.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554189
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump 32 pieces https://www.ebiotrack.com/inspection.php?iid=32072
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Maclean
Owner
Leona Coonrod
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328099 (current) Invoiced
Inspection • Nick O'Neill
Created: Dec 26, 2025 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 32.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
32.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 KSmith -- Scheduled for 2/16 with Mary, afterhours.

2/2 KSmith -- Nick is working with Mary to find a Mon/Tuesday that this can be completed. Must be done afterhours.

12/30 KSmith -- Scheduled for 1/26-1/30 with Mary on WO-01312543

🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump 32 pieces https://www.ebiotrack.com/inspection.php?iid=32072

Timeline

📞
Case Linked Dec 25, 12:00 AM
Case Number: 00554189
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 26, 8:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 30, 10:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T14:00:00.000+0000
🚨 18.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 11:21 AM
Scheduled For: 2026-01-27T14:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 30, 7:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 21h
🚗
Status: Tech Off Site by Mohamed Shareed Jan 30, 6:29 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 49m
🔄
Status: Reschedule by Mohamed Shareed Jan 30, 10:35 PM
From: Tech Off Site
To: Reschedule
Duration in Previous: 4h 6m
⏳ 1.2 business days
🆕
▶
2 Status: Entered Feb 2, 8:14 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
▶
2 Dispatch Scheduled Feb 2, 10:35 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2h 20m
🚨 10.0 business days
⏱️
Labor Added Feb 16, 4:01 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
4 4x Labor Added Feb 16, 7:53 PM
4x Labor Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Nick O'Neill
From: Scheduled
To: Completed
Duration in Previous: 14d 9h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Nick O'Neill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 10:07 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 14h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 23, 9:52 AM
Invoice Number: SM-254342

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 10.1 business days (threshold: 2.0 business days)
Exceeded by 8.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00554189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 16, 5:00 PM
Created
Dec 26, 8:23 AM
Invoice #
SM-254342

Work Details (6)

Name Type Status Qty Amount Date
WL-03107522 Labor Open 1 $0.00 Feb 16, 4:01 PM
WL-03107935 Labor Open 4 $0.00 Feb 16, 7:53 PM
WL-03107936 Labor Open 2 $0.00 Feb 16, 7:53 PM
WL-03107937 Labor Open 4 $5,155.00 Feb 16, 7:54 PM
WL-03107938 Labor Open 2 $75.00 Feb 16, 7:54 PM
WL-03107940 Labor Open 1 $0.00 Feb 16, 7:55 PM

Details