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WO-01328102 ↗ ServiceMax

Atrius Health • Calibration • PSM

📍 Atrius Health - Beverly — 77 Herrick St Unit 101, Beverly MA, 01915

Dec 26, 2025 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (45 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 13, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 11 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Jan 13 → Mar 10, 2026
38 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 26, 2025 Completed: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Jan 13 Ready for Scheduling ▶ Running 11 11
Jan 13 → Jan 13 Assigned ▶ Running 0 11
Jan 13 → Mar 10 Scheduled ▶ Running 38 49
Dispatch 0.0d
Coordinators 51.1d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.1 days
Over SLA
Field Work
0.0 days
Created: Dec 26, 2025 Due: Mar 31, 2026 Completed: Mar 10, 2026 (21 days early)
📅
50.0 days Total Age
⏱️
38.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
50.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554197
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - Infusion Pump 6 pieces https://www.ebiotrack.com/inspection.php?iid=32080
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Brown
Owner
Sherry Reich
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328102 (current) Invoiced
Calibration • David Cavaco
Created: Dec 26, 2025 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 38.7 days stuck in "Scheduled"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
38.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/13 KSmith -- 1/13 KSmith -- Scheduled for 3/9-3/11 with Jeff. 9-11am. Logged on WO-01328544

1/13 KSmith -- Sent email to schedule for 3/9-3/11, logged on WO-01328544

1/7/26 SBerry: Last infusion pump inspection was done 9/4/25, making this due in March. Updated both in SMX and EBT. Recurring updated in EBT to reflect proper due dates of March/September.

01/07/2026 LHill-sent email to Scott Berry-When I called this location trying to schedule Jeff Brown advised me that is NOT due until March to call back closer to time. However, the due date is 02/27/2026. Can you check into this.

See logged email.


12/30/2025 LHill-Called (978) 232-7003 . spoke with Jeff Brown. He said this is NOT due till March for us to call back closer to time.

🔧 Work Performed
Semi-Annual Equipment Calibration Service - Infusion Pump
🔍 Technician Findings
Semi-Annual Equipment Calibration Service - Infusion Pump
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - Infusion Pump 6 pieces https://www.ebiotrack.com/inspection.php?iid=32080

Timeline

📞
Case Linked Dec 25, 12:01 AM
Case Number: 00554197
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 26, 8:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Status: Assigned Jan 13, 10:21 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🗓️
▶
2 Status: Scheduled Jan 13, 1:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-09T13:00:00.000+0000
🚨 37.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 6, 9:12 AM
Scheduled For: 2026-03-09T14:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 2x Labor Added Mar 10, 1:58 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Nick O'Neill
From: Scheduled
To: Completed
Duration in Previous: 55d 23h
🏁
Status: Closed by Nick O'Neill
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 6:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 4h, 0m
🧾
Invoice Created Mar 13, 9:02 PM
Invoice Number: SM-256549

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 38.7 business days (threshold: 2.0 business days)
Exceeded by 36.7 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00554197
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 9, 10:30 AM
Created
Dec 26, 8:26 AM
Invoice #
SM-256549

Work Details (2)

Name Type Status Qty Amount Date
WL-03137548 Labor Open 1 $75.00 Mar 10, 1:58 PM
WL-03137549 Labor Open 1.5 $540.00 Mar 10, 1:58 PM

Details