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WO-01328115 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Peabody — 2 Essex Center Drive, Peabody MA, 01960

Dec 26, 2025 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 2 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Dec 30 → Feb 17, 2026
32 business days (counted)
Running total: 34 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 30 Ready for Scheduling ▶ Running 2 2
Dec 30 → Dec 30 Assigned ▶ Running 0 2
Dec 30 → Feb 17 Scheduled ▶ Running 32 34
Dispatch 0.0d
Coordinators 36.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.0 days
Over SLA
Billing
0.0 days
Created: Dec 26, 2025 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
35.0 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
34.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554194
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump 5 pieces https://www.ebiotrack.com/inspection.php?iid=32077
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jesse Mower
Owner
Leona Coonrod
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328115 (current) Invoiced
Inspection • David Cavaco
Created: Dec 26, 2025 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 34.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
33.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 KSmith -- Scheduled for 2/16-2/19 with Jesse. 9-11am on WO-01318588

🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump 5 pieces https://www.ebiotrack.com/inspection.php?iid=32077

Timeline

📞
Case Linked Dec 25, 12:01 AM
Case Number: 00554194
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 26, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 30, 10:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 1h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T14:00:00.000+0000
🚨 32.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 13, 9:23 AM
Scheduled For: 2026-02-16T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 17, 1:23 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 49d 2h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 19, 2:05 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 23, 8:49 AM
Invoice Number: SM-254391

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00554194
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 16, 11:00 AM
Created
Dec 26, 9:09 AM
Invoice #
SM-254391

Work Details (2)

Name Type Status Qty Amount Date
WL-03108697 Labor Open 2 $75.00 Feb 17, 1:23 PM
WL-03108698 Labor Open 2.5 $720.00 Feb 17, 1:23 PM

Details