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WO-01328121 ↗ ServiceMax

Brown Medicine • Inspection • PSM

📍 Brown Medicine - Pulmonary, Critical Care & Sleep — 375 Wampanoag Trail, Suite 302B, East Providence RI, 02915

Dec 26, 2025 → Feb 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 8, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 8 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 7, 2026
20 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 14, 2026
4 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Jan 8 Ready for Scheduling ▶ Running 8 8
Jan 8 → Jan 8 Assigned ▶ Running 0 8
Jan 8 → Feb 7 Scheduled ▶ Running 20 28
Feb 7 → Feb 9 Reschedule ▶ Running 1 29
Feb 9 → Feb 14 Scheduled ▶ Running 4 33
Dispatch 0.0d
Coordinators 36.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.0 days
Over SLA
Created: Dec 26, 2025 Due: Feb 27, 2026 Completed: Feb 14, 2026 (13 days early)
📅
34.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
31.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 6, 2026
Visit 2 Feb 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554209
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 114 pieces https://www.ebiotrack.com/inspection.php?iid=32091
Priority
Standard
Origin
Email
Reason
New Case
Contact
Helen Cunha
Owner
Leona Coonrod
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328121 (current) Invoiced
Inspection • David Cavaco
Created: Dec 26, 2025 • Closed: Feb 14, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 31.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
26.0d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


DC 2/6 1st floor sleep center has not been completed. section was in use during inspection


Scheduling ahead needed: No 

Certain day or time: Fridays is the best day to have the technician come to our facility. Any Friday in February is fine. 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 

 

01/08/2026 LHill-rec'd email from Helen Cunha-Fridays is the best day to have the technician come to our facility. Any Friday in February is fine and they do not need to contact me before arriving.

 See logged email.


01/07/2026 LHill-sent email to Helen Cunha at helen.cunha@brownphysicians.org to confirm contact & equipment.


01/07/2026 LHill-LM at 401-649-4070 *3706 for Helen Cunha to confirm contact & equipment.


01/06/2026 LHill-sent email to Helen Cunha at helen.cunha@brownphysicians.org to confirm contact & equipment.


01/06/2026 LHill-Called 401-649-4070 *3706 for Helen Cunha. Closed for lunch. Unable to leave a message.

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 114 pieces https://www.ebiotrack.com/inspection.php?iid=32091

Timeline

📞
Case Linked Dec 25, 6:00 AM
Case Number: 00554209
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 26, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
4 Technician Assigned Jan 8, 10:21 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 1h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-06T13:30:00.000+0000
🚨 21.0 business days
⏱️
3x Labor Added Feb 6, 7:07 PM
Type: Labor
Status: Open
Qty: 0.5, 7.5
🔄
Status: Reschedule by Shawn Rogers Feb 6, 8:51 PM
From: Scheduled
To: Reschedule
Duration in Previous: 29d 10h
1.4 business days
🗓️
2 Status: Scheduled Feb 9, 9:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-13T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 10, 8:28 AM
Scheduled For: 2026-02-13T17:30:00.000+0000
4.0 business days
⏱️
Labor Added Feb 13, 1:43 PM
Type: Labor
Status: Open
Qty: 1.5
📅
3 Dispatch Scheduled Feb 14, 12:55 AM
Dispatch Scheduled → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 15h, 0m
2.0 business days
📄
2 Status: Ready to Bill Feb 18, 11:50 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254267

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554209
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 14, 1:00 PM
Created
Dec 26, 9:17 AM
Invoice #
SM-254267

Work Details (6)

Name Type Status Qty Amount Date
WL-03096085 Labor Open 0.5 $0.00 Feb 6, 7:07 PM
WL-03096086 Labor Open 7.5 $0.00 Feb 6, 7:07 PM
WL-03096087 Labor Open 0.5 $0.00 Feb 6, 7:07 PM
WL-03105180 Labor Open 1.5 $0.00 Feb 13, 1:43 PM
WL-03106209 Labor Open 1 $2,661.00 Feb 14, 12:58 AM
WL-03106210 Labor Open 0.5 $0.00 Feb 14, 12:58 AM

Details