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WO-01328122 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Riverview — 833 N Dobson Rd., Mesa AZ, 85201

Dec 26, 2025 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Dec 29 → Feb 16, 2026
32 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 0
Dec 26 → Dec 29 Assigned ▶ Running 1 1
Dec 29 → Feb 16 Scheduled ▶ Running 32 33
Feb 16 → Feb 16 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 35.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.2 days
Over SLA
Created: Dec 26, 2025 Due: Feb 22, 2026 Completed: Feb 16, 2026 (6 days early)
📅
34.0 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554210
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 59 pieces https://www.ebiotrack.com/inspection.php?iid=32093
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diana Chaparro
Owner
Leona Coonrod
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328122 (current) Invoiced
Inspection • Andrew Przybyla
Created: Dec 26, 2025 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
33.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech arrived on site and inspected and tested 65 pieces of equipment.
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 59 pieces
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 59 pieces https://www.ebiotrack.com/inspection.php?iid=32093

Timeline

📞
Case Linked Dec 25, 6:00 AM
Case Number: 00554210
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 26, 9:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 26, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 21m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 10:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-02T15:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Andrew Przybyla Jan 8, 6:15 PM
Scheduled For: 2026-02-03T15:00:00.000+0000
🚨 11.7 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:46 AM
Scheduled For: 2026-02-16T15:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 10:13 AM
Scheduled For: 2026-02-16T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 2:22 PM
Scheduled For: 2026-02-16T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Feb 16, 9:36 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 49, 5.4
🔧
Status: Tech On Site by Andrew Przybyla Feb 16, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 23h
⏱️
3x Labor Added Feb 16, 12:10 PM
Type: Labor
Status: Open
Qty: 2, 2.5, 0.5
✔️
Status: Completed by Andrew Przybyla Feb 16, 3:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 29m
🏁
Status: Closed by Andrew Przybyla Feb 16, 4:00 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 10:09 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 18h, 0m
⚠️ 8.0 business days
🧾
Invoice Created Mar 2, 3:38 PM
Invoice Number: SM-254343

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00554210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Feb 16, 10:00 AM
Created
Dec 26, 9:19 AM
Invoice #
SM-254343

Work Details (6)

Name Type Status Qty Amount Date
WL-03106888 Labor Open 1.5 $0.00 Feb 16, 9:36 AM
WL-03106889 Travel Open 49 - Feb 16, 9:36 AM
WL-03106890 Travel Open 5.4 - Feb 16, 9:36 AM
WL-03107100 Labor Open 2 $0.00 Feb 16, 12:10 PM
WL-03107101 Labor Open 2.5 $1,292.00 Feb 16, 12:10 PM
WL-03107102 Labor Open 0.5 $0.00 Feb 16, 12:10 PM

Details