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WO-01328123 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 NV Reno — 6630 S McCarran Blvd, Suite B17, Reno NV, 89509

Dec 26, 2025 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (41 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Dec 26 → Feb 25, 2026
40 business days (counted)
Running total: 40 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 45 of ? biz days used
Created: Dec 26, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 0
Dec 26 → Feb 25 Assigned ▶ Running 40 40
Feb 25 → Mar 3 Scheduled ▶ Running 4 44
Mar 3 → Mar 4 Tech On Site ▶ Running 1 45
Dispatch 0.0d
Coordinators 45.9d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.9 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 26, 2025 Due: Feb 27, 2026 Completed: Mar 4, 2026 (4 days late)
📅
45.3 days Total Age
⏱️
40.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
44.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554211
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 31 pieces https://www.ebiotrack.com/inspection.php?iid=32094
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tyler Braz
Owner
Leona Coonrod
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328123 (current) Invoiced
Inspection • Angel Rios
Created: Dec 26, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 40.6 days stuck in "Assigned"
⏱️
Total Delay 44.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
40.6d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


2-25 Mburris called and set with Tonya for 3-3 11am

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service for medical equipment.
🔍 Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 31 pieces https://www.ebiotrack.com/inspection.php?iid=32094

Timeline

📞
Case Linked Dec 25, 6:00 AM
Case Number: 00554211
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 26, 9:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 26, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 51m
🚨 41.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 1:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-03T19:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Angel Rios Mar 3, 3:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
4x Labor Added Mar 3, 5:10 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 3.5, 150
⏱️
▶
2 Labor Added Mar 3, 9:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 18m, 0m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Mar 6, 10:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Mar 9, 7:26 AM
Invoice Number: SM-255840

Bottlenecks

Assigned
Duration: 40.6 business days (threshold: 4.0 business hours)
Exceeded by 40.1 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00554211
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Angel Rios
Scheduled
Mar 3, 2:00 PM
Created
Dec 26, 9:25 AM
Invoice #
SM-255840

Work Details (5)

Name Type Status Qty Amount Date
WL-03128458 Labor Open 2.25 $1,245.00 Mar 3, 5:10 PM
WL-03128459 Labor Open 3.5 $0.00 Mar 3, 5:10 PM
WL-03128460 Travel Open 150 - Mar 3, 5:10 PM
WL-03128461 Travel Open 150 - Mar 3, 5:10 PM
WL-03129048 Labor Open 4 $0.00 Mar 3, 9:46 PM

Details