1/16 KSmith -- Placing on hold/escalating due to no response from customer
1/15 KSmith -- Left VM to schedule for 2/5. Sent email as well
1/13 KSmith -- Left VM to schedule for 2/2. Sending email as well.
1/12 KSmith -- Sent email to schedule for 2/2
1/9 KSmith -- Sent email to schedule for 2/2
01/07/2026 LHill-sent email to Marina Rourm at officestaff@iwonapaoluccimd.com to confirm contact & equipment.
01/07/2026 LHill-Called (401) 773-7901 for Marina Rourm to confirm contact & equipment. Was placed on hold and then got disconnected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
29 pieces
https://www.ebiotrack.com/inspection.php?iid=32089
📧
Email:Re: Dr. Iwona Paolucci M.D. -- EMSAR Inspection -- WO-01328124
Completed Jan 27, 2026
From: officestaff@iwonapaoluccimd.com
To: ksmith@emsar.com
Hi Kourtney,
The equipments exp. in April 2026. Can we schedule something in April?
Wednesday works best. Please let me know what date and time you have.
Sincerely,
Marina
On 2026-01-15 09:13 AM, Kourtney Smith wrote:
> Hi Marina,
>
> I'm Kourtney with EMSAR, and I'm reaching out to schedule the onsite
> services for the health care equipment. Would you be able to confirm
> scheduling for the units at Dr. Iwona Paolucci M.D
To: officestaff@iwonapaoluccimd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Iwona Paolucci M.D. -- EMSAR Inspection -- WO-01328124
Body:
Hi Marina,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Iwona Paolucci M.D. located at 215 Toll Gate Rd, Ste 209?
If not, would you have the contact information of the person I need to speak with?
If you are the correc
To: officestaff@iwonapaoluccimd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Iwona Paolucci M.D. -- EMSAR Inspection -- WO-01328124
Body:
Hi Marina,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Iwona Paolucci M.D. located at 215 Toll Gate Rd, Ste 209?
If not, would you have the contact information of the person I need to speak with?
If you are the correc
📋
Outbound to +14017737901
Completed Jan 13, 2026
Left VM to schedule for 2/2. Sending email as well.
To: officestaff@iwonapaoluccimd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Iwona Paolucci M.D. -- EMSAR Inspection -- WO-01328124
Body:
Hi Marina,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Iwona Paolucci M.D. located at 215 Toll Gate Rd, Ste 209?
If not, would you have the contact information of the person I need to speak with?
If you are the correc
📧
Email: Dr. Iwona Paolucci M.D. -- EMSAR Inspection -- WO-01328124
Completed Jan 9, 2026
To: officestaff@iwonapaoluccimd.com
CC:
BCC:
Attachment: --none--
Subject: Dr. Iwona Paolucci M.D. -- EMSAR Inspection -- WO-01328124
Body:
Hi Marina,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Iwona Paolucci M.D. located at 215 Toll Gate Rd, Ste 209?
If not, would you have the contact information of the person I need to speak with?
If you are the correct pers
📧
Email: EMSAR Request for service at Dr. Iwona Paolucci M.D.
Completed Jan 7, 2026
To: officestaff@iwonapaoluccimd.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Dr. Iwona Paolucci M.D.
Body:
Hi Marina Rourm,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Dr. Iwona Paolucci.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particu
📋
Outbound to +14017737901
Completed Jan 7, 2026
01/07/2026 LHill-Called (401) 773-7901 for Marina Rourm to confirm contact & equipment. Was placed on hold and then got disconnected.
Timeline
📞
Case Linked Dec 25, 6:00 AM
Case Number:00554206
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Dec 26, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨10.0 business days
👷
▶
2
Technician Assigned Jan 9, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:14d 4h
⚠️6.0 business days
⏸️
Status: On Hold by Kourtney SmithJan 16, 10:01 AM
From:Assigned
To:On Hold
Duration in Previous:6d 19h
🚨47.0 business days
🚫
Status: Canceled by Scott BerryMar 25, 12:30 PM
From:On Hold
To:Canceled
Duration in Previous:68d 1h
Bottlenecks
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)