1/29/26 AJinerson - Received email back from Claudia Vasallo confirming tech visit for Tuesday, 2/17 between 8am-10am per offered date/time below. Sent email back confirming scheduled service and asking for confirmation of below:
POC onsite:
Arrival instructions:
1/28/26 RBerry- Emailed Claudia Vasallo to schedule for 2/17/26 with an arrival time between 8-10AM. Waiting for confirmation. See logged email.
1/28/26 RBerry- Received email from Claudia Vasallo stating that the Wellness Center can be scheduled for a Tuesday or Thursday. See logged email. See logged email on WO-01312960
1/28/26 RBerry- Emailed Claudia Vasallo asking about scheduling for the Wellness Center WO-01328126. Asked if there is a certain day or time that works best for the Wellness Center. Se e logged email on WO-01312960
1/20/26 AJinerson - Called site number directly at (786) 699-7005 and went straight to busy tone.
1/20/26 AJinerson - Called and left 2nd VM for POC regarding scheduling tech visit.
12/26/25 AJinerson - Called and left VM regarding scheduling tech visit for Feb. 2026.
🔧Work Performed
02/17/26 EBar.
I conducted this inspection of the medical equipment for this Conviva facility. All equipment was added to the EBT system. Those units that were not present were archived.
Annual Equipment Electrical Safety Test And Calibration Service
17 pieces
https://www.ebiotrack.com/inspection.php?iid=32092
📧
Email:RE: EMSAR Request for service at Conviva - North Miami Beach
Completed Jan 29, 2026
From: abby.jinerson@emsar.com
To: cvasallo@convivasolutions.com, rhea.berry@emsar.com
Cc: bvalle@convivasolutions.com
Good morning, Claudia,
We have our technician, Elkin Barahona, scheduled to visit the below location on Tuesday, 2/17 with estimated arrival between 8:00 a.m. – 10:00 a.m.
Conviva North Miami Beach Wellness Center <https://csa.lightning.force.com/lightning/r/SVMXC__Site__c/a0s8Y00000LluzCQAR/view> - 1602 NE 163rd Street North Miami Beach, FL 33162
Ple
📧
Email:Re: EMSAR Request for service at Conviva - North Miami Beach
Completed Jan 29, 2026
From: cvasallo@convivasolutions.com
To: rhea.berry@emsar.com
Cc: abby.jinerson@emsar.com, bvalle@convivasolutions.com
Yes,
Thank you
Claudia A Vasallo
Center Administrator
1648 NE 163rd Street
North Miami Beach, FL 33162
Office: (305) 949-2000 Fax: (305) 919-1997
Cell: (786) 390-6586
ConvivaCareCenters.com
________________________________
From: Rhea Berry <rhea.berry@emsar.com>
Sent: Wednesday,
📧
Email:Re: EMSAR Request for service at Conviva - North Miami Beach
Completed Jan 28, 2026
From: rhea.berry@emsar.com
To: cvasallo@convivasolutions.com
Cc: abby.jinerson@emsar.com, bvalle@convivasolutions.com
Hi Claudia,
We can have our technician onsite on 2/17/26 with an arrival time between 8-10AM. Does this date and time work for the Wellness Center?
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have r
📧
Email
Completed Jan 28, 2026
1/28/26 RBerry- Emailed Claudia Vasallo asking about scheduling for the Wellness Center WO-01328126. Asked if there is a certain day or time that works best for the Wellness Center. Se e logged email on WO-01312960
📧
Email:Re: EMSAR Request for service at Conviva Liberty City #2233
Completed Jan 28, 2026
From: rhea.berry@emsar.com
To: cwhite@convivasolutions.com
Cc: abby.jinerson@emsar.com
Hi Carmen,
If needed, can we set aside time on 2/13/26 in case our technician is unable to complete all of the equipment on 2/12?
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notifie
📋
Outbound to +17866997005
Completed Jan 20, 2026
1/20/26 AJinerson - Called site number directly at (786) 699-7005 and went straight to busy tone.
📋
Outbound to +17863906586
Completed Jan 20, 2026
1/20/26 AJinerson - Called and left 2nd VM for POC regarding scheduling tech visit.
📋
Outbound to +17863906586
Completed Dec 26, 2025
12/26/25 AJinerson - Called and left VM regarding scheduling tech visit for Feb. 2026.
📅
WO-01328126 - Inspection - North Miami Beach - Conviva North Miami Beach Wellness Center
Feb 17, 2026 9:00am – 11:00am
Work Order: WO-01328126
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva North Miami Beach Wellness Center
Address: 1602 NE 163rd Street, North Miami Beach, FL 33162
Manufacturer:
Model #:
Serial #:
Contact Name: Claudia Vasallo
Contact Phone: 786-390-6586
Contact
Timeline
📞
Case Linked Dec 25, 6:00 AM
Case Number:00554208
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Dec 26, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 26, 2:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 31m
🚨23.0 business days
🗓️
▶
2
Status: Scheduled Jan 29, 10:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-17T13:00:00.000+0000
⚠️9.0 business days
📅
Dispatch Scheduled by Elkin BarahonaFeb 10, 9:17 PM
Scheduled For:2026-02-17T14:00:00.000+0000
⏳4.3 business days
🔧
Status: Tech On Site by Elkin BarahonaFeb 17, 8:29 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18d 22h
⏱️
5x Labor Added Feb 17, 9:36 AM
Type:Labor, Travel
Status:Open
Qty:1.2333333333333, 1.0833333333333, 30
🚗
▶
2
Status: Tech Off Site Feb 17, 4:37 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Elkin Barahona
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳2.9 business days
📄
Status: Ready to Bill by Diane PattonFeb 19, 4:02 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 23h, 0m
⏳2.0 business days
🧾
Invoice Created Feb 22, 8:50 PM
Invoice Number:SM-254397
Bottlenecks
Assigned
Duration: 22.6 business days (threshold: 4.0 business hours)
Exceeded by 22.1 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)