Midmark Service Request Dispatch Authorization - WO-00141953
Closed
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you
Ship Exchanged Open 746012 002-10251-00 1.00000
1/6 KKelch called Vanessa to schedule for 1/8 between 12 and 2 pm. Customer confirmed.
1/5 KKelch called Vanessa to schedule for 1/8 between 9 and 11 am. Left VM, sent email.
1/2 KKelch called Vanessa to schedule for 1/7 between 3 and 4 pm. Left VM.
12/29/2025jsells
Ship To Name: City of Converse Animal Care
Ship To Address: 8755 Fm 1516
Ship To City/State: Converse, TX 78109-3871
Waybill (Tracking #): 1ZE444250370227042
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 29-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
12/26/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
PM and functional checked the unit.
🔍Technician Findings
Found no issues with unit.
⚠️Problem Description
Zone 1
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you
Ship Exchanged Open 746012 002-10251-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +12106585369
Completed Jan 6, 2026
1/6 KKelch called Vanessa to schedule for 1/8 between 12 and 2 pm. Customer confirmed.
📧
Email: Scheduling for WO-01328135
Completed Jan 5, 2026
To: vdelpozo@conversetx.net
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01328135
Body:
Good morning Vanessa,
I am reaching out from EMSAR to schedule the PM needed for your M11 autoclave. Our technician, Anthony, can be there on 1/8 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The informa
📞
Call
Completed Jan 5, 2026
1/5 KKelch called Vanessa to schedule for 1/8 between 9 and 11 am. Left VM, sent email.
📞
Call
Completed Jan 2, 2026
1/2 KKelch called Vanessa to schedule for 1/7 between 3 and 4 pm. Left VM.
📋
Outbound to +12106585369
Completed Dec 26, 2025
Left a vm, gave them the WO # and told them someone would be reaching out to schedule around the arrival of parts.
📅
WO-01328135 - Preventive Maintenance - M11 (Series) - Converse - City of Converse Animal Care
Jan 8, 2026 1:00pm – 3:00pm
Work Order: WO-01328135
Account: MIDMARK
Customer Case Number: SR 1512864 WO-00141953
Location: City of Converse Animal Care
Address: 8755 Fm 1516, Converse, TX 78109-3871
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2583025
Contact Name: Vanessa Del Pozo
Contact Phone: 1(210) 658-536
PDF
SRA_WO-00141953_ver1
Dec 26, 2025
PDF
Midmark® M9 M11 Periodic Maintenance
Jan 8, 2026
PDF
SRA_WO-00141953_ver1
Jan 8, 2026
Timeline
📞
Case Linked Dec 26, 8:18 AM
Case Number:00554256
Subject:Midmark Service Request Dispatch Authorization - WO-00141953
Status:Closed
📋
▶
2
Work Order Created Dec 26, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 26, 10:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:20m
⏳2.0 business days
📅
Status: Ready for Scheduling by Jessica SellsDec 29, 5:07 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 6h
👷
▶
2
Technician Assigned Dec 29, 5:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
⚠️6.8 business days
📅
▶
2
Dispatch Scheduled Jan 6, 9:43 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:7d 16h
⏳3.0 business days
🔧
Status: Tech On Site by Anthony WirthJan 8, 10:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
4x Labor Added Jan 8, 8:49 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 42
✔️
▶
2
Status: Completed Jan 8, 8:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:3m
⏳3.4 business days
📄
▶
3
Status: Ready to Bill Jan 13, 11:02 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251067
Bottlenecks
Assigned
Duration: 6.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)