Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Azar Eye Surgery Center — 31519 Winterplace Pkwy, Ste 3, Salisbury MD, 21804
Dec 26, 2025 → May 8, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 26 → Dec 26 | Created | ▶ Running | 0 | 0 / 4 |
| Dec 26 → Dec 26 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Dec 26 → Dec 26 | Assigned | ▶ Running | 0 | 0 / 4 |
| Dec 26 → Jan 19 | Awaiting Parts - Customer | ⏸ Paused | 14 | — |
| Jan 19 → Jan 19 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 19 → Jan 19 | Assigned | ▶ Running | 0 | 0 / 4 |
| Jan 19 → Jan 19 | Scheduled | ▶ Running | 0 | 0 / 4 |
| Jan 19 → Jan 20 | Tech On Site | ▶ Running | 1 | 1 / 4 |
| Jan 20 → Mar 17 | Awaiting Parts | ⏸ Paused | 39 | — |
| Mar 17 → Mar 17 | Ready for Scheduling | ▶ Running | 0 | 1 / 4 |
| Mar 17 → Mar 23 | Assigned | ▶ Running | 4 | 5 / 4 |
| Mar 23 → Mar 27 | Completed | ▶ Running | 4 | 9 / 4 |
| Mar 27 → Mar 30 | Closed | ▶ Running | 1 | 10 / 4 |
| Mar 30 → Mar 31 | Reschedule | ▶ Running | 1 | 11 / 4 |
| Mar 31 → Mar 31 | Completed | ▶ Running | 0 | 11 / 4 |
| Mar 31 → Apr 2 | Closed | ▶ Running | 2 | 13 / 4 |
| Apr 2 → Apr 2 | Reschedule | ▶ Running | 0 | 13 / 4 |
| Apr 2 → Apr 9 | Scheduled | ▶ Running | 5 | 18 / 4 |
| Apr 9 → Apr 22 | Awaiting Parts | ⏸ Paused | 9 | — |
| Apr 22 → Apr 22 | Ready for Scheduling | ▶ Running | 0 | 18 / 4 |
| Apr 22 → Apr 22 | Assigned | ▶ Running | 0 | 18 / 4 |
| Apr 22 → Apr 28 | Scheduled | ▶ Running | 4 | 22 / 4 |
| Apr 28 → Apr 28 | Completed | ▶ Running | 0 | 22 / 4 |
| Apr 28 → Apr 28 | Closed | ▶ Running | 0 | 22 / 4 |
| Apr 28 → May 1 | WO Correction Needed | ▶ Running | 3 | 25 / 4 |
| May 1 → May 1 | Reschedule | ▶ Running | 0 | 25 / 4 |
| May 1 → May 8 | Scheduled | ▶ Running | 5 | 30 / 4 |
| May 8 → May 8 | Completed | ▶ Running | 0 | 30 / 4 |
| May 8 → May 9 | Reschedule | ▶ Running | 0 | 30 / 4 |
05/072026>>MH
can not add hours or milage. an error code comes up that says Time sheet is closed and time cannot be added.
5/1 MOwens Called and spoke to Susan. Scheduled the return visit for first open day on 5/7. Susan said after 12pm is the best time for her.
4/30 MOwens Susan called FSE back and the unit is still having a problem. Will schedule return visit per Midmark's request.
4/23/26 SReich
1ZE444250171322173
Scheduled Delivery
Today, April 23 by 10:30 A.M.
Order No: 769516 Customer PO No: SR1512720 Customer: Midmark No Charge Service Request NO: 1512720 Ship To Name: Azar Eye Surgery Center Ship To Address: 31519 Winterplace Pkwy Ste 3 Ship To City/State: Salisbury, MD 21804-1894 Waybill (Tracking #): 1ZE444250171322173 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 22-APR-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-11550-00 SERIAL #: DESCRIPTION: M11-05X 115V PCB UPDATE KIT4/22 MOwens Called and spoke to Susan Donoway. She will watch for the parts coming from Midmark to arrive on 4/23 and she will put the parts by the autoclave. Scheduled the tech to return on 4/27 between 1-2pm to complete the repair.
4/22/26 SReich - Per the attached email from Midmark: We will be shipping parts via UPS NDA
04/15/2026 EMartin attached email from Midmark "Hello, EMSAR,
Please provide an update on this SR. EMSAR status is Awaiting Parts but we don’t have any parts shipping."
4/2/26 Rberry- Updated due date based on Midmark's request to have tech return.
4/2 MOwens Susan called back and requested the visit be scheduled for after 12pm on Wed. 4/8. I confirmed tech tech would arrive between 1-2pm.
4/2 RI - Moving back to Reschedule per Midmark request.
3/30 MOwens Cassie from Midmark called back and wants the tech to go back onsite to perform more troubleshooting on this autoclave.
SERVICED AND CLOSED DATE WILL NOT MATCH DUE TO MIDMARK REQUESTING IN MARCH THAT WE JUST CLOSE FOR JAN SERVICE.
3/23/2026 SRamen - moved WO to Serviced status per Midmark request.
3/23 KSmith -- Chatter to FSE to close WO per notes below.
3/17 MOwens John at Midmark called in about this dispatch. He said that since the customer has not called back into Midmark since the repair visit on 1/19, this work order needs to be closed.
1/19 MOwens Called to speak to Susan Donoway. Left vm for her to call back. Called back and spoke to Susan. Scheduled the repair visit for Today 1/19 with arrival between 11-12.
1/19/26 SReich - Per a teams message from M Owens, customer received parts, placing in RFS.
3/31 MOwens Called to speak to Susan Donoway. Left a vm for her to call back to schedule a return visit.
1/16 MOwens Sent email to Susan to confirm if they received the parts for this repair.
12/26/2025jsells
Hello, EMSAR,
This SR has been reassigned to you EMSAR. The part for this repair has already been shipped. I will provide the tracking information below. Please reach out to the customer to schedule service once the parts arrive. Have a great day!
12/26/2025jsells
office is closed left a voicemail
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03071309 | Labor | Open | 2.7833333333333 | $220.00 | Jan 19, 11:14 PM |
| WL-03071310 | Labor | Open | 1.9 | $220.00 | Jan 19, 11:14 PM |
| WL-03071311 | Labor | Open | 2.3166666666667 | $275.00 | Jan 19, 11:14 PM |
| WL-03071312 | Travel | Open | 139 | $0.00 | Jan 19, 11:14 PM |
| WL-03071313 | Travel | Open | 108 | $0.00 | Jan 19, 11:14 PM |
| WL-03071314 | Expenses | Open | 1 | $0.00 | Jan 19, 11:14 PM |
| WL-03071315 | Expenses | Open | 1 | $0.00 | Jan 19, 11:14 PM |
| WL-03071316 | Expenses | Open | 1 | $0.00 | Jan 19, 11:14 PM |
| WL-03071317 | Expenses | Open | 1 | $0.00 | Jan 19, 11:14 PM |
| WL-03178906 | Labor | Open | 2.55 | $495.00 | Apr 8, 11:31 PM |
| WL-03178907 | Labor | Open | 1.5833333333333 | $192.50 | Apr 8, 11:31 PM |
| WL-03178908 | Travel | Open | 141 | $0.00 | Apr 8, 11:31 PM |
| WL-03178909 | Expenses | Open | 1 | $0.00 | Apr 8, 11:31 PM |
| WL-03203258 | Labor | Open | 0.73333333333333 | $165.00 | Apr 27, 11:39 PM |
| WL-03203259 | Labor | Open | 3 | $330.00 | Apr 27, 11:39 PM |
| WL-03203260 | Labor | Open | 2.8 | $330.00 | Apr 27, 11:39 PM |
| WL-03203261 | Travel | Open | 33 | $0.00 | Apr 27, 11:40 PM |
| WL-03203262 | Travel | Open | 117 | $0.00 | Apr 27, 11:40 PM |
| WL-03203263 | Expenses | Open | 1 | $0.00 | Apr 27, 11:40 PM |
| WL-03203264 | Expenses | Open | 1 | $0.00 | Apr 27, 11:40 PM |
| WL-03203270 | Parts | Open | 1 | $0.00 | Apr 27, 11:52 PM |
| WL-03203271 | Expenses | Open | 1 | $0.00 | Apr 27, 11:52 PM |
| WL-03220393 | Labor | Open | 0.91666666666667 | $275.00 | May 8, 8:35 PM |
| WL-03220394 | Labor | Open | 0.75 | $82.50 | May 8, 8:35 PM |
| WL-03220395 | Labor | Open | 1.8333333333333 | $220.00 | May 8, 8:35 PM |
| WL-03220398 | Travel | Open | 40 | $0.00 | May 8, 8:38 PM |
| WL-03220399 | Travel | Open | 104 | $0.00 | May 8, 8:38 PM |
| WL-03220400 | Expenses | Open | 1 | $0.00 | May 8, 8:38 PM |