12/31 KKelch scheduled per logged email from Makayla
12/31 KKelch sent Makayla an email for scheduling
12/29 KKelch sent Makayla an email for scheduling
🔧Work Performed
Tested, confirmed footpedal connection was loose. Tightened tested and showed operators to confirm repair
🔍Technician Findings
Chair has no motion
⚠️Problem Description
Troubleshoot Bed Movement issue.
Model: UMF Medical - 4040-650-100
Model Type: Exam Bed
Custom Field:
Notes:
Asset ID: 13291487
Site: ArchWell Health - Archwell - Peoria
Department:Depreciation Start Date:Physical Location: Exam C1Depreciation Term: yrsSerial #: 159172-0002 https://www.ebiotrack.com/workorder.php?wo=70573
📧
Email:Re: [EXTERNAL] Scheduling for WO-01328170
Completed Dec 31, 2025
From: Makayla.Blair@archwellhealth.com
To: kaitlyn.kelch@emsar.com
Good morning Kaitlyn,
That time works for us 🙂
Best,
Makayla BlairPeoria Center ManagerArchWell Health 9750 W. Peoria AvePeoria, AZ, 85345O: 623-281-1620E: makayla.blair@Archwellhealth.com ArchWell Health | Welcome to a higher level of care for seniors.
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Wednesday, December 31, 2025 7:20 AMTo: Makayla Blair <Makayla.Blair@archwellhealth.com>Subject: [EXTER
📧
Email: Scheduling for WO-01328170
Completed Dec 31, 2025
To: makayla.blair@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01328170
Body:
Good morning Makayla,
I am reaching out from EMSAR to schedule the repair needed for your exam bed. Our technician, Tyler, can be there on 1/5 between 12 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The i
📧
Email: Scheduling for WO-01328170
Completed Dec 29, 2025
To: makayla.blair@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01328170
Body:
Good morning Makayla,
I am reaching out from EMSAR to schedule the repair needed for your UMF Medical bed. Our technician, Tyler, can be there on 1/5 between 12 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer
Work Order: WO-01328170
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Peoria
Address: 9750 W Peoria Ave., Suite 120, Peoria, AZ 85345
Manufacturer:
Model #:
Serial #:
Contact Name: Makayla Blair
Contact Phone:
Contact Email: makayla.blair@archwellhealth.com
Due Date: 1/2/2
Timeline
📞
Case Linked Dec 3, 1:22 PM
Case Number:00548517
Subject:Service needed on 2 things at Peoria
Status:Closed
🚨19.0 business days
📋
▶
2
Work Order Created Dec 29, 8:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 29, 9:01 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Tyler Bollman
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 31, 10:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-05T19:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Tyler BollmanJan 5, 3:49 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 4h
🚗
3x Travel Added Jan 5, 4:09 PM
Type:Travel, Labor
Status:Open
Qty:30, 1
✔️
Status: Completed by Tyler BollmanJan 5, 4:18 PM
From:Tech On Site
To:Completed
Duration in Previous:28m
🏁
Status: Closed by Tyler BollmanJan 5, 4:48 PM
From:Completed
To:Closed
Duration in Previous:30m
⏳3.9 business days
📄
▶
2
Status: Ready to Bill Jan 8, 10:05 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.2 business days
🧾
Invoice Created Jan 12, 1:17 AM
Invoice Number:SM-250765
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)