12/30/2025 CRamen Logged email confirming Monday 2/16 and Tuesday 2/17/2026 with an arrival window between 8-10am.
12/30/2025 CRamen Logged email requesting Monday 2/16 and Tuesday 2/17/2026 2 days needed for 199pcs with an arrival window between 8-10am. Placeholder Set
12/30/2025 LHill-sent email to Mican Metzger at mican.metzger@armorhealthcare.com to confirm contact & equipment.
12/30/2025 LHill-Called 614-525-7614 for Mican Metzger to confirm contact & equipment. She didn't answer. Receptionist advised me to send an email.
🔧Work Performed
Quarterly Electrical Safety Test and Calibration Service
🔍Technician Findings
annual inspection
⚠️Problem Description
Inspection: Quarterly Electrical Safety Test and Calibration Service
199 pcs
https://www.ebiotrack.com/inspection.php?iid=32113
📧
Email:Re: EMSAR Request for service at Armor Health - Franklin County Corrections 2 (Jackson Pike) (Email to schedule service)
Completed Dec 30, 2025
From: mican.metzger@armorhealthcare.com
To: cramen@emsar.com
2/17 is fine but why our we not scheduling for The Jak at the 2551 Fisher Rd. I keep asking about this appointment and we missed the fourth quarter inspection for that buildingGet Outlook for iOSFrom: Charles Ramen <cramen@emsar.com>Sent: Tuesday, December 30, 2025 7:06:41 PMTo: Mican Metzger <mican.metzger@armorhealthcare.com>Subject: EMSAR Request for service at Armor Health - Franklin County Corrections 2 (Jackson Pike) (Email to sc
📧
Email: EMSAR Request for service at Armor Health - Franklin County Corrections 2 (Jackson Pike) (Email to schedule service)
Completed Dec 30, 2025
To: mican.metzger@armorhealthcare.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Armor Health - Franklin County Corrections 2 (Jackson Pike) (Email to schedule service)
Body:
Hi Mican metzger,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Quarterly Electrical Safety Test and Calibration Service
199 pcs
Here’s the location information we have on file:
Location:
Armor Health - Franklin County Corr
📧
Email: EMSAR Request for service at Armor Health - Franklin County Corrections 2 (Jackson Pike)
Completed Dec 30, 2025
To: mican.metzger@armorhealthcare.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Armor Health - Franklin County Corrections 2 (Jackson Pike)
Body:
Hi Mican metzger,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Armor Health of Ohio.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure
📋
Outbound to +16145257614
Completed Dec 30, 2025
12/30/2025 LHill-Called 614-525-7614 for Mican Metzger to confirm contact & equipment. She didn't answer. Receptionist advised me to send an email.
📅
WO-01328185 - Inspection - Columbus - Armor Health - Franklin County Corrections 2 (Jackson Pike)
Feb 16, 2026 9:00am – 5:00pm
Work Order: WO-01328185
Account: Armor Health of Ohio, LLC
Customer Case Number:
Location: Armor Health - Franklin County Corrections 2 (Jackson Pike)
Address: 2460 Jackson Pike, Columbus, OH 43223
Manufacturer:
Model #:
Serial #:
Contact Name: Mican metzger
Contact Phone: 614-525-7614
Timeline
📞
Case Linked Dec 28, 12:00 AM
Case Number:00554457
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Dec 29, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 30, 7:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 9h
🗓️
▶
2
Status: Scheduled Dec 30, 8:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-16T14:00:00.000+0000
🚨31.5 business days
🔧
Status: Tech On Site by Jordan MoceriFeb 16, 9:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:47d 13h
⏱️
▶
2
6x Labor Added Feb 16, 10:30 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site
To:Completed
Duration in Previous:13h 10m
🏁
Status: Closed by Jordan MoceriFeb 17, 8:02 AM
From:Completed
To:Closed
Duration in Previous:9h 32m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 19, 12:12 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 4h, 0m
⏳3.0 business days
🧾
Invoice Created Feb 23, 7:49 AM
Invoice Number:SM-254365
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)