2/24 MOwens Jonathan replied that Mar 3rd and 4th work for scheduling the PM.
2/24/26 NatoshaB - updated WO due date from Feb to Mar 31 per last inspection date (Sept 2025).
2/24 MOwens Sent FU email to Jonathan Eubanks asking if he s ready to schedule the stretcher PMs.
2/12 MOwens Called to speak to Kelly but she is no longer with this location. Jonathan Eubanks took over as the POC for this customer. He is going to check to see what dates work to schedule and respond back.
jonathan.eubanks@moreheadcitync.gov
🔧Work Performed
Stryker Medical - 6082 MX-Pro R3
Serial #: 050640141 - Asset ID: 13284020
Stryker Medical - 6506 PowerPro
Serial #: 121241724 - Asset ID: 13284024
Stryker Medical - 6392 PerformanceLoad
Serial #: 2020000800073 - Asset ID: 13284007
Stryker Medical - 6392 PerformanceLoad
Serial #: 202000800073 - Asset ID: 13348566
Stryker Medical - 6252 Stair-Pro
Serial #: 090240458 - Asset ID: 13284009
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393)
Serial #: 2018012300132 - Asset ID: 13284018
Stryker Medical - 6252 Stair-Pro
Serial #: 2401010000039 - Asset ID: 13284017
Stryker - MX-PRO R3
Serial #: 100740200 - Asset ID: 13284016
Stryker Medical - 6252 Stair-Pro
Serial #: 110840615 - Asset ID: 13284010
Stryker Medical - 6506 PowerPro
Serial #: 150640261 - Asset ID: 13284005
Email:Re: Morehead City Fire & EMS in Morehead City NC
Completed Feb 24, 2026
From: mowens@emsar.com
To: Jonathan.Eubanks@moreheadcitync.gov
Jonathan
My tech Rozier Cole will be coming from Columbia SC area and will arrive on 3/3 after 12pm and can finish up the inspection on the 4th as needed.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Jonathan Eubanks <Jonathan.Eubanks@moreheadcitync.gov>Sent
📧
Email:Re: Morehead City Fire & EMS in Morehead City NC
Completed Feb 24, 2026
From: mowens@emsar.com
To: lauren.oberg@emsar.com, jonathan.eubanks@moreheadcitync.gov
Cc: natosha.beierschmitt@emsar.com
Jonathan
Just checking back if you are ready to schedule the stretcher PMs at your location. Please call or respond to this email.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Lauren Ober
📋
Outbound to +12527265040
Completed Feb 12, 2026
Called to speak to Kelly but she is no longer with this location. Jonathan Eubanks took over as the POC for this customer. He is going to check to see what dates work to schedule and respond back.
📅
WO-01328195 - Preventive Maintenance - Morehead City - Morehead City Fire & EMS - Station 1
Mar 3, 2026 12:00pm – 5:00pm
Work Order: WO-01328195
Account: MOREHEAD CITY FIRE & EMS DEPARTMENT
Customer Case Number:
Location: Morehead City Fire & EMS - Station 1
Address: 1406 Bridges St., Morehead City, NC 28557
Manufacturer:
Model #:
Serial #:
Contact Name: Jonathan Eubanks
Contact Phone: 252-247-2611 EXT. 7
Contact
Timeline
📞
Case Linked Dec 29, 12:00 AM
Case Number:00554502
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Jan 5, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 22h
🚨35.0 business days
🗓️
▶
2
Status: Scheduled Feb 24, 11:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-03T17:00:00.000+0000
⏳4.0 business days
💵
2x Expenses Added Feb 27, 11:57 AM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
🔧
Status: Tech On Site by Rozier ColeMar 4, 10:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 22h
💵
Expenses Added Mar 4, 11:53 PM
Type:Expenses
Status:Open
Qty:1
⏱️
▶
2
16x Labor Added Mar 4, 11:59 PM
16x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:13h 21m
⚠️5.0 business days
📄
Status: Ready to Bill by Diane PattonMar 11, 1:03 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:6d 11h, 0m
🚨102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-256190
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)