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WO-01328204 ↗ ServiceMax

ADAIR COUNTY EMS • Preventive Maintenance • PSM

📍 Adair County EMS — 906 Westlake Dr., Columbia KY, 42728

Dec 29, 2025 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (60 biz days late)
Active: 63 biz days
🕐 Clock stopped: Invoiced (Mar 31, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 4 of ? biz days used
58d
▶ Clock Running
Status: Scheduled
Jan 5 → Mar 30, 2026
58 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Dec 29, 2025 Invoiced: Mar 31, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1
Dec 30 → Jan 5 Assigned ▶ Running 3 4
Jan 5 → Mar 30 Scheduled ▶ Running 58 62
Mar 30 → Mar 31 Tech On Site ▶ Running 1 63
Mar 31 → Mar 31 04-Scheduled ▶ Running 0 63
Mar 31 → Mar 31 05-Tech-Off-Site ▶ Running 0 63
Dispatch 0.0d
Coordinators 63.5d
Field Work 2.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.5 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
64.0 days Total Age
⏱️
58.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554501
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 18 pcs https://www.ebiotrack.com/inspection.php?iid=32127
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chad Wheet
Owner
Jessica Sells
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328204 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Dec 29, 2025 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 58.3 days stuck in "Scheduled"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
3.2d / 0.5d SLA
Scheduled
58.3d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
05-Tech-Off-Site
1.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2026 CRamen spoke with Chad Wheet and he said a vehicle is out for an extensive repair and requested scheduling for Mon-Tuesday 3/30&3/31/2026 with tech arrival between 9-11am. 


12/30/2025 CRamen Logged email requesting Thursday 2/5/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-090848 - Asset ID: 13166954 Stryker Medical - 6506 PowerPro Serial #: 1812003500740 - Asset ID: 13166971 Stryker Medical - 6390 Power-LOAD Serial #: 2001012400169 - Asset ID: 13166958 Stryker Medical - 6390 Power-LOAD Serial #: 2001012400165 - Asset ID: 13166956 Stryker Medical - 6390 Power-LOAD Serial #: 2001012400159 - Asset ID: 13166969 Stryker Medical - 6390 Power-LOAD Serial #: 2001012400168 - Asset ID: 13166966 Stryker Medical - 6506 PowerPro Serial #: 2112020700038 - Asset ID: 13166961 Stryker Medical - 6506 PowerPro Serial #: 2112020700041 - Asset ID: 13166955 Stryker Medical - 6506 PowerPro Serial #: 2112020700045 - Asset ID: 13166957 Stryker Medical - 6506 PowerPro Serial #: 2112020700031 - Asset ID: 13166968 Stryker Medical - 6506 PowerPro Serial #: 2112020700040 - Asset ID: 13166964 Stryker Medical - 6390 Power-LOAD Serial #: 2001012400166 - Asset ID: 13166965 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-090845 - Asset ID: 13166963 Generic - Generic Serial #: ACAS-417 - Asset ID: 13166970 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-090849 - Asset ID: 13166967 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-090846 - Asset ID: 13166959 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-090847 - Asset ID: 13166960
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 18 pcs https://www.ebiotrack.com/inspection.php?iid=32127

Timeline

📞
Case Linked Dec 29, 12:00 AM
Case Number: 00554501
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 10:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 30, 5:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 6h
⏳ 3.8 business days
🗓️
▶
2 Status: Scheduled Jan 5, 4:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-30T13:00:00.000+0000
🚨 57.9 business days
💵
Expenses Added Mar 27, 5:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
🔧
Status: Tech On Site by Scott Roberts Mar 30, 12:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 83d 18h
⏱️
▶
2 21x Labor Added Mar 30, 10:07 PM
21x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site, 04-Scheduled
To: 04-Scheduled, 05-Tech-Off-Site
Duration in Previous: 9h 58m, 0m
🔧
Status: Tech On Site by Scott Roberts Mar 31, 9:08 AM
From: 05-Tech-Off-Site
To: Tech On Site
Duration in Previous: 10h 59m
⏱️
▶
2 15x Labor Added Mar 31, 8:30 PM
15x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 11h 23m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Apr 2, 3:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 86.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258181

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.2 business days (threshold: 4.0 business hours)
Exceeded by 2.7 business days
Scheduled
Duration: 58.3 business days (threshold: 2.0 business days)
Exceeded by 56.3 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554501
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Mar 30, 9:00 AM
Created
Dec 29, 10:51 AM
Invoice #
SM-258181

Work Details (37)

Name Type Status Qty Amount Date
WL-03163434 Expenses Open 1 $0.00 Mar 27, 5:26 PM
WL-03166237 Labor Open 4.5 $0.00 Mar 30, 10:07 PM
WL-03166238 Travel Open 214 $0.00 Mar 30, 10:07 PM
WL-03166239 Labor Open 1.25 $0.00 Mar 30, 10:07 PM
WL-03166240 Labor Open 0.58333333333333 $0.00 Mar 30, 10:07 PM
WL-03166241 Labor Open 0.41666666666667 $0.00 Mar 30, 10:07 PM
WL-03166242 Labor Open 0.5 $0.00 Mar 30, 10:07 PM
WL-03166243 Labor Open 0.58333333333333 $0.00 Mar 30, 10:07 PM
WL-03166244 Labor Open 0.66666666666667 $0.00 Mar 30, 10:07 PM
WL-03166245 Labor Open 0.58333333333333 $0.00 Mar 30, 10:07 PM
WL-03166246 Labor Open 1.5 $0.00 Mar 30, 10:07 PM
WL-03166247 Labor Open 0.66666666666667 $0.00 Mar 30, 10:07 PM
WL-03166248 Labor Open 1.25 $0.00 Mar 30, 10:07 PM
WL-03166249 Labor Open 0.75 $0.00 Mar 30, 10:07 PM
WL-03166250 Travel Open 7 $0.00 Mar 30, 10:07 PM
WL-03166251 Parts Open 2 $23.36 Mar 30, 10:07 PM
WL-03166252 Parts Open 1 $21.29 Mar 30, 10:07 PM
WL-03166253 Parts Open 1 $21.29 Mar 30, 10:07 PM
WL-03166254 Parts Open 2 $23.36 Mar 30, 10:07 PM
WL-03166255 Parts Open 1 $21.29 Mar 30, 10:07 PM
WL-03166256 Parts Open 2 $23.36 Mar 30, 10:07 PM
WL-03166257 Parts Open 1 $19.02 Mar 30, 10:07 PM
WL-03167847 Labor Open 0.33333333333333 $0.00 Mar 31, 8:30 PM
WL-03167848 Labor Open 0.75 $0.00 Mar 31, 8:30 PM
WL-03167849 Labor Open 0.75 $0.00 Mar 31, 8:30 PM
WL-03167850 Travel Open 11 $0.00 Mar 31, 8:30 PM
WL-03167851 Labor Open 0.5 $0.00 Mar 31, 8:30 PM
WL-03167852 Labor Open 1.0833333333333 $0.00 Mar 31, 8:30 PM
WL-03167853 Labor Open 0.83333333333333 $0.00 Mar 31, 8:30 PM
WL-03167854 Labor Open 0.5 $0.00 Mar 31, 8:30 PM
WL-03167855 Labor Open 1.25 $0.00 Mar 31, 8:30 PM
WL-03167856 Labor Open 4.75 $0.00 Mar 31, 8:30 PM
WL-03167857 Travel Open 221 $0.00 Mar 31, 8:30 PM
WL-03167858 Parts Open 1 $21.29 Mar 31, 8:30 PM
WL-03167859 Parts Open 2 $23.36 Mar 31, 8:30 PM
WL-03167860 Parts Open 1 $21.29 Mar 31, 8:30 PM
WL-03167861 Parts Open 2 $23.36 Mar 31, 8:30 PM

Details