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WO-01328207 ↗ ServiceMax

Salem EMS • Preventive Maintenance • PSM

📍 Salem EMS (ID: 23967) — 2265 W. Main St., Salem WV, 26426

Dec 29, 2025 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (86 biz days late)
Active: 89 biz days
🕐 Clock stopped: Invoiced (May 6, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 31 → Feb 17, 2026
31 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 33 of ? biz days used
44d
▶ Clock Running
Status: On Hold
Feb 17 → Apr 20, 2026
44 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 79 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Apr 22 → May 6, 2026
10 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Closed
May 6 → May 6, 2026
0 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 29, 2025 Invoiced: May 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 31 Ready for Scheduling ▶ Running 2 2
Dec 31 → Feb 17 Assigned ▶ Running 31 33
Feb 17 → Feb 17 Entered ▶ Running 0 33
Feb 17 → Apr 20 On Hold ▶ Running 44 77
Apr 20 → Apr 21 Ready for Scheduling ▶ Running 1 78
Apr 21 → Apr 22 Assigned ▶ Running 1 79
Apr 22 → May 6 Scheduled ▶ Running 10 89
May 6 → May 6 Closed ▶ Running 0 89
Dispatch 0.0d
Holding 44.9d (excluded)
Coordinators 47.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
44.9 days
Coordinators
47.4 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025 Due: May 29, 2026 Completed: May 6, 2026 (23 days early)
📅
90.0 days Total Age
⏱️
44.9d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
44.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554503
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 8 pcs https://www.ebiotrack.com/inspection.php?iid=32129
Priority
Standard
Origin
Email
Reason
New Case
Contact
UNKNOWN NEW SALEM EMS POC
Owner
Jessica Sells
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328207 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Dec 29, 2025 • Closed: May 6, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 44.9 days stuck in "On Hold"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
34.0d / 0.5d SLA
On Hold
44.9d
Scheduled
10.9d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22/2026 CRamen Logged email confirming Wednesday 5/6/2026 with an arrival window between 9-11am. The 5/6/2026 window works for me.

No special access needed for the building. The equipment is in the main bay.

I will be the POC. My number is correct.


4/20/2026 CRamen Logged email requesting Wednesday 5/6/2026 with an arrival window between 9-11am. Placeholder set


4/20/26 NatoshaB - rec'd new POC info via case 00586586. Added to WO and emailed Kaitlynne to schedule. - POC conf., updated to RFS and moved due date from Feb to end of May.


AED service case 00586586 is TBD. Will be under a separate WO for HCP tech if customer signs quote.


2/17/2026 CRamen sending back to dispatch/On Hold and escalating to AM


2/11/2026 CRamen logged email to salemems6969@gmail.com tequesting Monday 2/16/2026 with an arrival window between 9-11am. Placeholder set


2/5/2026 CRamen left a vm for a return call to schedule for Monday 2/9/2026 with an arrival window between 9-11am. Logged email. Placeholder set


1/19/26 - NB Rec'd email from Wesley @ responder1999@gmail.com saying he separated from the biz and we need to reach out to salemems6969@gmail.com.

Emailed new POC email regarding PM & AED inspection on this date.


12/31/25 NatoshaB - Chatter request to alert me when this PM is scheduled. Customer requested AED service previously (separate from their ambulance equipment) & I want to ensure he isn't expecting that service to be scheduled also. Thanks


12/30/2025 CRamen Logged email requesting Monday 2/9/2026 with an arrival window between 10-12am. Placeholder set

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 1912012400053 - Asset ID: 13344021 Stryker Medical - 6390 Power-LOAD Serial #: 2003012400230 - Asset ID: 13344027 Stryker Medical - 6500 PowerPro Serial #: 080539167 - Asset ID: 13344026 Stryker Medical - 6506 PowerPro Serial #: 1904003500038 - Asset ID: 13344029 Stryker Medical - 6506 PowerPro Serial #: 2004003500706 - Asset ID: 13344022 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 11N-206405 - Asset ID: 13344025 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N-357399 - Asset ID: 13344023 Ferno Washington Inc - Transcend PowerTraxx Serial #: 25C-220999 - Asset ID: 13344028 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 110640029 - Asset ID: 13344024
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 8 pcs https://www.ebiotrack.com/inspection.php?iid=32129

Timeline

📞
Case Linked Dec 29, 12:00 AM
Case Number: 00554503
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 30, 7:46 PM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 8h
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
🚨 32.5 business days
🆕
Status: Entered by Charles Ramen Feb 17, 12:00 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 48d 16h, 0m
🚨 45.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Apr 20, 5:12 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 62d 4h
👷
▶
2 Technician Assigned Apr 20, 8:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 10m
⏳ 2.5 business days
🗓️
▶
2 Status: Scheduled Apr 22, 12:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-06T14:00:00.000+0000
🚨 11.0 business days
🏁
Status: Closed by Ben Saur May 6, 5:05 PM
From: Scheduled
To: Closed
Duration in Previous: 14d 4h
⏳ 1.9 business days
⏱️
17x Labor Added May 7, 10:22 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 3.5, 185, 0.5, 0.25, 2.25
📄
▶
2 Status: Ready to Bill May 8, 12:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 60.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-261528

Bottlenecks

Ready for Scheduling
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00554503
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
May 6, 10:00 AM
Created
Dec 29, 11:00 AM
Invoice #
SM-261528

Work Details (17)

Name Type Status Qty Amount Date
WL-03219087 Labor Open 3.5 $0.00 May 7, 10:22 PM
WL-03219088 Travel Open 185 $0.00 May 7, 10:22 PM
WL-03219089 Labor Open 1 $0.00 May 7, 10:22 PM
WL-03219090 Labor Open 0.5 $0.00 May 7, 10:22 PM
WL-03219091 Labor Open 0.5 $0.00 May 7, 10:22 PM
WL-03219092 Labor Open 0.25 $0.00 May 7, 10:22 PM
WL-03219093 Labor Open 0.5 $0.00 May 7, 10:22 PM
WL-03219094 Labor Open 0.5 $0.00 May 7, 10:22 PM
WL-03219095 Labor Open 0.5 $0.00 May 7, 10:22 PM
WL-03219096 Labor Open 0.25 $0.00 May 7, 10:22 PM
WL-03219097 Labor Open 0.25 $0.00 May 7, 10:22 PM
WL-03219098 Labor Open 2.25 $0.00 May 7, 10:22 PM
WL-03219099 Travel Open 185 $0.00 May 7, 10:22 PM
WL-03219100 Parts Open 2 $23.36 May 7, 10:22 PM
WL-03219101 Parts Open 1 $62.00 May 7, 10:22 PM
WL-03219102 Parts Open 1 $62.00 May 7, 10:22 PM
WL-03219103 Parts Open 1 $194.40 May 7, 10:22 PM

Details