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WO-01328214 ↗ ServiceMax

AMBICAB MEDICAL TRANSPORTATION • Preventive Maintenance • PSM

📍 AMBICAB MEDICAL TRANSPORTATION — 472 Halsted St., East Orange NJ, 07018

Dec 29, 2025 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (47 biz days late)
Active: 50 biz days
🕐 Clock stopped: Tech Off Site (Mar 12, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Dec 30 → Feb 25, 2026
38 business days (counted)
Running total: 39 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 12, 2026
11 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 29, 2025 Tech Off Site: Mar 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1
Dec 30 → Feb 25 Assigned ▶ Running 38 39
Feb 25 → Mar 12 Scheduled ▶ Running 11 50
Mar 12 → Mar 12 04-Scheduled ▶ Running 0 50
Dispatch 0.0d
Coordinators 52.8d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.8 days
Over SLA
Field Work
1.3 days
Created: Dec 29, 2025 Due: Mar 31, 2026 Completed: Mar 13, 2026 (18 days early)
📅
51.7 days Total Age
⏱️
39.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 12, 2026
Visit 2 Mar 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554512
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 25 https://www.ebiotrack.com/inspection.php?iid=32137
Priority
Standard
Origin
Email
Reason
New Case
Contact
Luis De Jesus
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328214 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Dec 29, 2025 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 39.0 days stuck in "Assigned"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
39.0d / 0.5d SLA
Scheduled
11.8d / 2.0d SLA
04-Scheduled
0.0d
Tech Off Site
1.3d / 2.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/25 KSmith -- Scheduled for 3/12-3/13 with Luis. 9-11am

2/25 KSmith -- Straight to VM. VM is full, could not leave a message. Sending email.

2/23 KSmith -- Followed up with Luis to see if they are ready to schedule the PMs

2/18 KSmith -- Followed up with Luis to see if they are ready to schedule the PMs

2/16 KSmith -- Followed up with Luis to see if they are ready to schedule the PMs

12/30 KSmith -- Luis wants to wait until late February to schedule the PMs for March

12/30/25 NatoshaB - POC recommended moving PM service to March to accommodate tech during harsh weather conditions. Updated WO due date to 3/30/25 and eBT accordingly.


12/30 KSmith -- Sent email to schedule for 1/8-1/9

🔧 Work Performed
Stryker Medical - 6083 MX-Pro Bariatric Serial #: 090541146 - Asset ID: 13175576 Ferno Washington Inc - Model 35-A (Series) Serial #: 10N-154322 - Asset ID: 13175590 Ferno Washington Inc - Model 40 (Series) Serial #: L-764484 - Asset ID: 13175591 Ferno Washington Inc - Model 175 (Series) Serial #: 22N-468486 - Asset ID: 13175589 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: OA-3055 - Asset ID: 13288803 Ferno Washington Inc - Model 35-A (Series) Serial #: 06-001003 - Asset ID: 13288802 Ferno Washington Inc - Model 40 (Series) Serial #: K-86658 - Asset ID: 13288801 Ferno Washington Inc - Model 40 (Series) Serial #: L-360740 - Asset ID: 13175588 Ferno Washington Inc - Model 175 (Series) Serial #: UNKNOWN TRUCK 504 - AMBICAB MED TRANSPORTATION - Asset ID: 13175586 Ferno Washington Inc - Model 35-P (series) Serial #: L-711660 - Asset ID: 13175587 Ferno Washington Inc - Model 35-A (Series) Serial #: 06-029541 - Asset ID: 13175581 Ferno Washington Inc - Model 175 (Series) Serial #: OA-3020 - Asset ID: 13175580 Ferno Washington Inc - Model 40 (Series) Serial #: 06-028944 - Asset ID: 13175582 Ferno Washington Inc - Model 35-A (Series) Serial #: 06000283 - Asset ID: 13175585 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 090541339 - Asset ID: 13175583 Ferno Washington Inc - Model 40 (Series) Serial #: J75871 - Asset ID: 13175584 Ferno Washington Inc - Model 35-A (Series) Serial #: 10N-152400 - Asset ID: 13175594 Ferno Washington Inc - Model 40 (Series) Serial #: E-52518 - Asset ID: 13175593 Ferno Washington Inc - Model 175 (Series) Serial #: 09N-119729 - Asset ID: 13175595 Ferno Washington Inc - Model 35-A (Series) Serial #: 09N-144758 - Asset ID: 13175578 Ferno Washington Inc - Model 40 (Series) Serial #: L-809415 - Asset ID: 13175579 Ferno Washington Inc - Model 175 (Series) Serial #: 11N-190040 - Asset ID: 13175577 Ferno Washington Inc - Model 40 (Series) Serial #: L-287762 - Asset ID: 13175575 Ferno Washington Inc - Model 175 (Series) Serial #: OA-3075 - Asset ID: 13175573 Ferno Washington Inc - Model 35-A (Series) Serial #: L-794340 - Asset ID: 13175574
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 25 https://www.ebiotrack.com/inspection.php?iid=32137

Timeline

📞
Case Linked Dec 29, 12:01 AM
Case Number: 00554512
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 49m
🚨 39.0 business days
👷
▶
3 Technician Assigned Feb 25, 12:22 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 57d 1h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-12T13:00:00.000+0000
🚨 12.0 business days
⏱️
▶
3 19x Labor Added Mar 12, 5:36 PM
19x Labor Added → Status: 04-Scheduled → Status: Tech Off Site
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 15d 4h
🚗
Status: Tech Off Site by Darrell Hope
From: 04-Scheduled
To: Tech Off Site
Duration in Previous: 4m
✔️
Status: Completed by Darrell Hope Mar 12, 5:44 PM
From: Tech Off Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 2m, 0m
⏱️
▶
2 14x Labor Added Mar 13, 5:42 PM
14x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech Off Site
To: 04-Scheduled
Duration in Previous: 23h 58m
🏁
Status: Closed by Ben Saur Mar 13, 5:48 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 5m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 4:33 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 22h, 0m
🚨 96.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256865

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Scheduled
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00554512
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Darrell Hope
Scheduled
Mar 12, 9:00 AM
Created
Dec 29, 11:17 AM
Invoice #
SM-256865

Work Details (33)

Name Type Status Qty Amount Date
WL-03142009 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142010 Labor Open 0.5 $0.00 Mar 12, 5:36 PM
WL-03142011 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142012 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142013 Labor Open 0.5 $0.00 Mar 12, 5:36 PM
WL-03142014 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142015 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142016 Labor Open 0.5 $0.00 Mar 12, 5:36 PM
WL-03142017 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142018 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142019 Labor Open 0.5 $0.00 Mar 12, 5:36 PM
WL-03142020 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142021 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142022 Labor Open 0.75 $0.00 Mar 12, 5:36 PM
WL-03142023 Labor Open 0.25 $0.00 Mar 12, 5:36 PM
WL-03142024 Labor Open 1 $0.00 Mar 12, 5:36 PM
WL-03142025 Travel Open 35 $0.00 Mar 12, 5:36 PM
WL-03142026 Labor Open 1.25 $0.00 Mar 12, 5:36 PM
WL-03142027 Travel Open 35 $0.00 Mar 12, 5:36 PM
WL-03143958 Labor Open 0.25 $0.00 Mar 13, 5:42 PM
WL-03143959 Labor Open 0.5 $0.00 Mar 13, 5:42 PM
WL-03143960 Labor Open 0.25 $0.00 Mar 13, 5:42 PM
WL-03143961 Labor Open 0.25 $0.00 Mar 13, 5:42 PM
WL-03143962 Labor Open 0.75 $0.00 Mar 13, 5:42 PM
WL-03143963 Labor Open 0.25 $0.00 Mar 13, 5:42 PM
WL-03143964 Labor Open 0.25027777777778 $0.00 Mar 13, 5:42 PM
WL-03143965 Labor Open 0.25 $0.00 Mar 13, 5:42 PM
WL-03143966 Labor Open 0.75 $0.00 Mar 13, 5:42 PM
WL-03143967 Labor Open 0.75 $0.00 Mar 13, 5:42 PM
WL-03143968 Labor Open 1.25 $0.00 Mar 13, 5:42 PM
WL-03143969 Travel Open 35 $0.00 Mar 13, 5:42 PM
WL-03143970 Labor Open 1 $0.00 Mar 13, 5:42 PM
WL-03143971 Travel Open 35 $0.00 Mar 13, 5:42 PM

Details