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← WO Overview

WO-01328221 ↗ ServiceMax

MIAMI DADE MEDICAL EXAMINER DEPARTMENT • Preventive Maintenance • PSM

📍 Miami Dade Medical Examiner Department-Service — 1851 Northwest 10th Avenue, Miami FL, 33136

Dec 29, 2025 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (31 biz days late)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Jan 2, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 4 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jan 5 → Feb 16, 2026
28 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 34 of ? biz days used
Created: Dec 29, 2025 Invoiced: Feb 18, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Jan 2 Ready for Scheduling ▶ Running 3 3
Jan 2 → Jan 2 Entered ▶ Running 0 3
Jan 2 → Jan 5 Ready for Scheduling ▶ Running 1 4
Jan 5 → Feb 16 Assigned ▶ Running 28 32
Feb 16 → Feb 17 Scheduled ▶ Running 1 33
Feb 17 → Feb 18 Tech On Site ▶ Running 1 34
Dispatch 0.2d
Coordinators 35.2d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
35.2 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
34.3 days Total Age
⏱️
29.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
35.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ray Andreu — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554517
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 10 pcs https://www.ebiotrack.com/inspection.php?iid=32143
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claude St. Gerard
Owner
Jessica Sells
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328221 (current) Invoiced
Preventive Maintenance • Ray Andreu
Created: Dec 29, 2025 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 29.0 days stuck in "Assigned"
⏱️
Total Delay 35.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
5.2d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 AJinerson - Received call from FSE RAndreu who confirmed he scheduled this service w/ Claude for 2/17 and 2/18.

1/2/26 AJinerson - Returning WO to Dispatch to correct WO type from "Inspection" to "PM" WO type.

🔧 Work Performed
Ferno Washington Inc - 24-H MiniMAXX Serial #: 14N298177 - Asset ID: 13259006 Ferno Washington Inc - 24-H MiniMAXX Serial #: 14N298188 - Asset ID: 13259008 Ferno Washington Inc - 24-H MiniMAXX Serial #: 24G028508 - Asset ID: 13259007 Ferno Washington Inc - 24-H MiniMAXX Serial #: 14N298710 - Asset ID: 13259012 Ferno Washington Inc - 24-H MiniMAXX Serial #: 14N299321 - Asset ID: 13259013 Ferno Washington Inc - 24-H MiniMAXX Serial #: 24G028507 - Asset ID: 13259014 Ferno Washington Inc - 24-H MiniMAXX Serial #: 14N298727 - Asset ID: 13259015 Ferno Washington Inc - Model 24 Maxx Serial #: 16N357169 - Asset ID: 13259126 Ferno Washington Inc - 24-H MiniMAXX Serial #: 14N299320 - Asset ID: 13259127
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 10 pcs https://www.ebiotrack.com/inspection.php?iid=32143

Timeline

📞
Case Linked Dec 29, 12:01 AM
Case Number: 00554517
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🆕
Status: Entered by Abby Jinerson Jan 2, 3:05 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 4d 3h
📅
Status: Ready for Scheduling by Jessica Sells Jan 2, 4:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 37m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Jan 5, 8:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 15h
🚨 29.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 12:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-17T15:00:00.000+0000
🔧
Status: Tech On Site by Ramon Andreu Feb 17, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 7m
⏳ 2.0 business days
⏱️
▶
2 25x Labor Added Feb 18, 2:58 PM
25x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 1d 4h
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 23, 10:17 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 114.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254647

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00554517
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Feb 17, 10:00 AM
Created
Dec 29, 11:30 AM
Invoice #
SM-254647

Work Details (25)

Name Type Status Qty Amount Date
WL-03110584 Labor Open 0.41666666666667 $0.00 Feb 18, 2:58 PM
WL-03110585 Labor Open 0.33333333333333 $0.00 Feb 18, 2:58 PM
WL-03110586 Labor Open 0.5 $0.00 Feb 18, 2:58 PM
WL-03110587 Labor Open 0.33333333333333 $0.00 Feb 18, 2:58 PM
WL-03110588 Labor Open 1 $0.00 Feb 18, 2:58 PM
WL-03110589 Travel Open 19 $0.00 Feb 18, 2:58 PM
WL-03110590 Labor Open 1.25 $0.00 Feb 18, 2:58 PM
WL-03110591 Travel Open 18 $0.00 Feb 18, 2:58 PM
WL-03110592 Labor Open 0.5 $0.00 Feb 18, 2:58 PM
WL-03110593 Labor Open 1 $0.00 Feb 18, 2:58 PM
WL-03110594 Travel Open 18 $0.00 Feb 18, 2:58 PM
WL-03110595 Labor Open 1 $0.00 Feb 18, 2:58 PM
WL-03110596 Travel Open 19 $0.00 Feb 18, 2:58 PM
WL-03110597 Labor Open 0.5 $0.00 Feb 18, 2:58 PM
WL-03110598 Labor Open 0.5 $0.00 Feb 18, 2:58 PM
WL-03110599 Labor Open 0.5 $0.00 Feb 18, 2:58 PM
WL-03110600 Labor Open 0.5 $0.00 Feb 18, 2:58 PM
WL-03110603 Parts Open 6 $0.00 Feb 18, 2:58 PM
WL-03110604 Parts Open 2 $94.00 Feb 18, 2:58 PM
WL-03110605 Parts Open 8 $0.00 Feb 18, 2:58 PM
WL-03110606 Parts Open 2 $94.00 Feb 18, 2:58 PM
WL-03110607 Parts Open 1 $55.79 Feb 18, 2:58 PM
WL-03110608 Parts Open 10 $0.00 Feb 18, 2:58 PM
WL-03110609 Parts Open 2 $94.00 Feb 18, 2:58 PM
WL-03110610 Parts Open 6 $0.00 Feb 18, 2:58 PM

Details