5/6/26 NatoshaB - Per Joseph "Those stair chairs are all out of service. We do not require repairs for them"
Cancelling WO per the above msg.
5/4 NB - rec'd emailed from Joseph to conf. chair SN's. Said they recently "swapped our stock of stairchairs." emailed 5/5 and waiting for customer f/u.
4/28 - NB FINAL attempt. Called and LM on Vans phone #631-732-5891
4/2/26 NatoshaB - called station (631-732-5733), routed to 1st asst Chief (ext. 308) no answer. Called again to 2nd asst. Chief (ext. 307) LM for a cb.
3/26/26 NatoshaB - emailed Joseph + Van (poc who signed SMC) to schedule.
1/27 KSmith -- No response from Joseph. Placing on hold/escalating
1/26 KSmith -- Followed up with Joseph to see if they are ready to schedule service yet
1/20 KSmith -- Followed up with Joseph to see if they are ready to schedule service yet
1/5 KSmith -- Per Joseph, "Those units are out of service - I will get back to you later this week."
1/5 KSmith -- Joseph wanted to know what equipment was due for inspection. Sent equipment list and am awaiting response
1/5 KSmith -- Sent email to schedule for 1/13
12/30 KSmith -- Sent email to schedule for 1/9
Email:Re: Coram Fire District -- EMS PMs -- WO-01328225
Completed Jan 5, 2026
From: jthemann@coramfire.com
To: ksmith@emsar.com, vanjohnson@coramfire.com
Kourtney
Those units are out of service - I will get back to you later this week.
On Mon, Jan 5, 2026 at 10:38 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
We are showing the below equipment due:
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com
📧
Email:Re: Coram Fire District -- EMS PMs -- WO-01328225
Completed Jan 5, 2026
From: jthemann@coramfire.com
To: ksmith@emsar.com, vanjohnson@coramfire.com
Good Morning Kourtney
Which equipment is due for maintenance?
Joseph N. Themann, BA, NRP, CCEMT-P
EMS Supervisor
Coram Fire District EMS
Cell: (631) 649-2225
Office: (631) 732-5733 Ext 213
On Mon, Jan 5, 2026, 09:26 Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Joseph,
The EMS equipment at your facility is due for its preventative maintenance.
Would Tuesda
📧
Email: Re: Coram Fire District -- EMS PMs -- WO-01328225
Completed Jan 5, 2026
To: jthemann@coramfire.com
CC:
BCC:
Attachment: --none--
Subject: Re: Coram Fire District -- EMS PMs -- WO-01328225
Body:
Good Morning Joseph,
The EMS equipment at your facility is due for its preventative maintenance.
Would Tuesday, January 13th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers
📧
Email: Coram Fire District -- EMS PMs -- WO-01328225
Completed Dec 30, 2025
To: jthemann@coramfire.com
CC:
BCC:
Attachment: --none--
Subject: Coram Fire District -- EMS PMs -- WO-01328225
Body:
Good Morning Joseph,
The EMS equipment at your facility is due for its preventative maintenance.
Would Friday, January 9th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal
May 6, 2026 5:41pm
@Kourtney Smith please get this WO cancelled. POC says these stair chairs are OOS and do not need service on them. cc: @EMS
Timeline
📞
Case Linked Dec 29, 12:00 AM
Case Number:00554506
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 30, 11:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 14m
🚨19.0 business days
⏸️
Status: On Hold by Kourtney SmithJan 27, 9:52 AM
From:Assigned
To:On Hold
Duration in Previous:27d 22h
🚨71.0 business days
🚫
Status: Canceled by Natosha BeierschmittMay 6, 5:45 PM
From:On Hold
To:Canceled
Duration in Previous:99d 6h
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)